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Business Profile

New Car Dealers

Gary Lang Auto Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Kia ******* PHEV in October 2021 from *********************. The sales person was great, but the finance person premised the sale of the car on the purchase of one of their warranty packages. I pushed back on purchasing a warranty multiple times, but because I had driven over an hour to the dealership and stock was low, I agreed to purchase the platinum package warranty so I could secure the vehicle. Ive since learned it is illegal to require warranty purchases with new vehicles. This was not a financing requirement. Suspiciously, there was no paperwork provided confirming the warranty purchase or the scope of coverage. Between Jun 2022 and now, *** made repeated attempts to obtain information regarding the warranty I allegedly obtained. First and foremost, I am entitled to a full refund of the warranty since the sales practice was fraudulent and unethical. Secondarily, I am seeking to obtain documents evidencing the purchase and scope of coverage provided under the warranty so civil proceedings can be initiated, if appropriate.

    Business Response

    Date: 02/15/2023

    ***, 

     

    ************ no longer owns the dealership.  I have attached the documents signed by you. Every document states that these product are optional.  You have the option to cancel these products at anytime.  You are not entitles to a full refund, only the unused miles and time.

     

    ***********************

    General Manager

    Castle Automotive Group

    Customer Answer

    Date: 02/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and would like to inform the business to proceed with canceling all optional warranties for a refund issued to the below address:

    *********************

    3724 **********

    ********, ** 60025



    Sincerely,

    *********************

  • Initial Complaint

    Date:09/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just purchased a 2023 Suburban Friday 9/23/22 my sales person was good. ********* told me there would be different interest rates depending on the bank. So he gave me the highest one with a perfect score and I am not able to obtain my results from the credit application they returned. Basically they gave me a deal on the suburban but took it back through financing. ********* is very rude and talks fast to try to trick you into his schemes I am ready to handle this the appropriate way of getting a lower interest rate that I deserve or bringing this to rhe next step.

    Business Response

    Date: 09/28/2022

    ********, 

    I am very sorry to hear your are not happy with the current interest rate that the bank approved you for. Based on the way interest rate have climbed over the past few month, you were given a very good interest rate compared to what I have recently seen.  You can pay off the loan with your own secured financing as there is no prepayment penalty.  The banks set the rates based on the *************** and I am not sure if you have been keeping up with the current inflation problems facing this country, but this is what has caused high interest rates.  Most customers are shocked about the current rates and inflation, but this is not something that the Gary Lang Auto Group can solve for you.  I am sorry for the increase in the rates, but I suggest your send your message through your VOTE this November. 

     

Gary Lang Auto Group is NOT a BBB Accredited Business.

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