Customer ReviewsforGerald Honda of Matteson

Brought my car in today to get a regular oil maintenance and a complementary car wash. Returned my car with a full-size crack down the right of my windshield. to their detection it was the weather that had caused it. I believe the weather at the shop varies from the weather outside. Thank you, Honda, for the professionalism and consideration to my concerns. They have denied responsibility of their actions.

My Honda Civic was serviced on November 25, 2022. The service person called to advise me what repairs needed to be completed. I specifically asked what specific repairs had to be completed. The service person said everything mentioned needed to be repaired. When I reviewed the paperwork, after paying for the service, I noticed there were several items I was told had to be repaired. However, the paperwork showed sone of the items were recommended repairs. Also, filters were replaced that were never discussed with me.During difficult economic times, when most of us are trying to pay for essentials. I was blatantly lied to and ended up spending money that I didnt need to spend.I sent an email and left a voice mail message for the service manager requesting a call to discuss my disappointment with being lied to so I would spend money I didnt need to spend. To this date, I have not received a reply to my email or my call.I had been a customer for a very long time. I purchased my last two vehicles from this location and had my vehicles serviced at this location. After being lied to, I will never spend any money at this dealership and will not recommend anyone patronize this dealership!

Stay away from this dealership! I purchased a very expensive used vehicle from them, and made everything extremely easy and seamless for them. Once they have your money, they could care less about you as a customer. They damaged the wheel on my vehicle sometime between it being detailed and the shipper picking it up, as it was well documented. The wheel was scraped after it was detailed, this is how I received it. They first denied it, and after I sent the detailed inspection from the shipper, they owned up to it. This is a $2800 wheel, I am being reasonable and would be satisfied with a simple repair. I have reached out to the salesman many times, to get the $260 it would cost to fix this, and he said it was approved, and still no check...he will now tell me he is checking, but never get's back to me. Do not deal with ******, he will tell you things that never happen. I would not recommend purchasing a vehicle from them. They are very unprofessional if there are any issues. Buyer beware!!

Due to the unprofessionalism and rudeness of your team (***** and ********) and the continued inconsistencies from color, stock, pricing my son bought a ****** Sentra from the dealer across the street from you who were beyond FANTASTIC I hope that you do not treat all your customers like you treated *********** son.I also think that it was highly inappropriate to ask for pictures of my sons debit card (front & back) and picture of his DL to be sent to both of you on unsecured emails. Sounds like identity theft in the making.I will be writing a less than stellar review on every platform I can.I hope you take this and learn from it & treat the next customer with more respect than you did us.

IF I COULD GIVE THEM A ZERO I WOULD!On January 4, 2022, I took my 2015 Honda Pilot to be serviced at Gerald Honda in Matteson following multiple issues with my battery. Prior to my appointment I had to have my car jumped a total of 4-5 times within a four-week period. After waiting for about a couple of hours, I was told that everything checked out and they could not find anything wrong with my car. Following my appointment, I was able to start and drive my car without any problems for about a week. On January 13, 2022, I was driving down ************ after coming from *********** when out of the blue, my battery indicator light came on followed by several other indicator lights. In addition, my car was making a loud noise and I had difficulty accelerating. When all of this occurred, I immediately called Gerald Honda. After speaking to one of the service reps regarding the host of issues I was experiencing, they recommended that it was best to bring my car in right away. I followed their advice, and by the ***** of God was able to make it to the dealership without further incidence. When I arrived, which was about 1:50 p.m., I explained to the service rep what was going on. He indicated that it was probably my alternator but would have one of the mechanics look at it. However, I knew I would not be able to wait as I had to pick my son up from school, so I asked for a loaner. The service rep indicated that he did not know if they had any available but would have to check. I found his response perplexing because I am at a dealership where they sell cars. In my mind, I was thinking, HOW DO YOU NOT HAVE A LOANER VEHICLE FOR A CUSTOMER WHO NOT ONLY PURCHASED THEIR CAR FROM THAT PARTICAR LOCATION BUT ALSO HAS THEIR CAR SERVICED THERE REGULARLY. I digress. While he went to check, I proceeded to sit in their waiting area. At this point 20 minutes had passed by, and I still had not received a response about a loaner. I then went and spoke to another service rep by the name of *****. He tells me there are no loaners. I plead with him and tell him that I must pick up my son from school. He asks me for my phone number and address. After receiving this information that he asked for, he tells me that there is a loaner shortage and there was nothing he could do. While he is telling me this nonsense, the initial service rep comes to me and asks me for my drivers license and insurance card. After making copies he says nothing but proceeds to take necessary steps physically to get me a loaner. Once he finalized everything, again he did use any verbal communication, but motions me to loaner, which was a newer model of their Honda Odyssey. He did not give me any instructions how to operate the vehicle, so I had to figure it out on my own. While I was headed to get my son from school, I get a call from ***** indicating that the **** Oil Pressure Switch Front Spool Valve Assembly burst open causing oil to leak onto and fried my battery and alternator. He further indicated that the cost for repair was around $2000. I told him that I needed to process what he was telling me and would need to call him back. He tells me that I needed to call him back with my decision by 3:30 p.m. that day. At that point I called to make future arrangements to have my car looked at by my moms mechanic to get a second opinion. While driving back to the dealership from picking up my son, I get another call from ***** and I inform him that I did not want them to proceed with fixing my car. He tells me that my car is on the charger and that I will be able to drive it home at best. Even though I did not accept their recommendation, I had to pay them $165 for falsely diagnosing the problem. After leaving the dealership, again by the ***** of God I was able to get home and had my car towed to my moms mechanic. The mechanic informed me that GERALD HONDA sold me a **** of goods and that it was only my alternator that needed replacing. After my horrible experience with GERALD HONDA, I will never give them my business again!