Customer ReviewsforRogers & Hollands Jewelers

Worst customer service and apparently product. Bought 2 movado watches over $1700.00 last month while in *******, one is a white ceramic, never worn yet as its for summer, it doesnt work. I live in *******, no R&H near me.(sales lady assured me someone here would be able to help or could mail watch back but no help when called CS) **************** no help other than pay an authorized dealer to fix it. Also tried to set up automatic payments online but says my cc number is invalid had 2 customer service people give me 2 different numbers (first person was rude with me just asking for help since havent received cc number yet before the bill was due, let it roll off my shoulders but 2 weeks later I got an even more rude person dang!) anyway neither cc number works-still havent received anything in the mail yet with number. Whats weird is I was able to register first time around and now trying to get back in and even reset everything and nothing works but cant get ANY help just trying to pay a bill. So wish I would have gone to any other jeweler. I honestly dont think Ive ever experienced such ridiculous trouble trying to pay a bill in all my life or have an ****** product not work from the get go. Oh and rude CS made it clear I would have to pay to call and make payments even though I cant set it up online for whatever reason and they wont help me figure it out. WTH! Honestly what an unnecessary cluster, save yourself the risk of the headache and stress and go somewhere else, its not like they are less expensive than any other place so why risk the pain in the **** and stress! It was a spur of the moment purchase, should have read BBB REVIEWS ?? ****** learned.

Good Afternoon Shallney! Thank you for taking out time and sharing your valuable feedback. We are committed to continuous improvement of our service through the feedback we receive! I am sorry to hear that one of the watches is not working. Since you do not live near a store nor do I see a Watch Protection Plan on these watches, you can mail your watch in for repair using the information found on the *** page of our website (**********************************************************************). If you have any questions on this process, feel free to reach out to our Guest Relations Team by emailing *************** or by calling them at ************** option 6.For questions about your credit account, for your protection we can not disclose your account number but you can always call our Credit Team Monday - Friday 8:30 a.m. - 5:00 p.m. CST at ******************, dial Opt. #1 ************** then Dial Opt. #2 Credit Assistance.

This company has one of the worst in house credit departments in the country. They will damage your credit with hard inquiries even if you do not give them permission to run/re-run your credit. If you call their customer service department to discuss your complaints you will be directed to associates like ***** at ext #**** who will gladly let you know that she does not care and that they can do anything they please. Just look at their BBB rating. STAY AWAY!!!

Hi *******!We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. For more information about our Credit Account Agreement, please review the link below. ***********************************************************************************

My Grandson purchased a citizen watch from Rogers and Hollands Jewelry store at ******** Mall *********. He also purchased the warranty. Within a few months the clasp on the watchband broke. So on June 24th 2023 I took it in for him to be repaired. They told us it would probably be about 1 month. 3 months later I called the store and there had been communication problems with the home office. They told me they would contact the home office and get it taken care of. After about 20 calls I went to store. And requested home office phone #. The customer service claimed it was the stores fault, it became a blame game. When I requested to talk to managers and return phone calls to find out what was going on. No one called back. My grandson received 1 call. They lied and lied!!!! The customer service was worthless! They told my grandson it would be 2 weeks and he would have his watch. 1 month later I call the main office customer service and they said the watch was at the store , she would email them. I ask for compensation for the 7 months and 30 phone calls. No compensation!!! No apologies! Extremely poor company, I would advise anyone to stay away. We finally picked up watch on January 18 ****.

Good Afternoon ******! We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing *************** or by calling them at ************** option 6.

Good Afternoon ******! We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing *************** or by calling them at ************** option 6.

I was searching for an engagement ring. Being young, I was a bit stressed about choosing the right one. ***** of the Mayfair location helped guide me into the style and type my girlfriend wanted. He was very kind and funny. He even reached out to me and let me know of some sales that were happening. When I came to check them out, he presented a ring with a very dirty diamond on it. I asked if he had any others and he brought out one that was more expensive and out of my price range. I was apprehensive. He proceeded to attempt to convince me that more expensive is always better asked me to consider a custom ring he designed based on my preferences. It seemed decent (at the time) and after a bit of hesitation, I accepted an agreement that had a 30 day cancel policy so I had option to look around at other jewelers and make the best decision for me and my goals. (He asked me to remember your boy as I was looking around)After doing some research I concluded that I didnt want to go through with the purchase and I texted ***** to cancel. He then surprisingly accused me of slapping him in the face, being extremely disrespectful and further said that I had went against the wishes of my future wife by disregarded everything she had liked. He concluded that the whole thing was a complete waste of his time, that I ignored everything he had said to me, and urged me to never reach out in any capacity ever again. Now *** worked in sales and I know its hard to handle rejection, but that was completely uncalled for. He was nice at first but showed his true colors after he realized he wouldnt make a commission. If not for his childish reaction I would have gladly recommended him to others. Unfortunately for him that will not be happening. In the end I found a better jeweler who didnt try to guilt me, pressure me, sell me dirty jewelry, and actually cared about more than the money they wouldve profited.

Hi *****! We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing ****************

My husband bought an anniversary gift and never received it. Never buy anything from this company the sales representative kept lying about he will get in tomorrow and tomorrow's and tomorrow . A bunch of ***** and our Anniversary is Sunday. My husband went off on them as he should the Crazy part is, the representative never gave any empathy or sympathy . Never buy from this company they were ruining your special moment.

Good Morning ********! We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. We can see there is an open case about this matter with us and the Store Manager said she would be reaching out today with an update. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing *************** or by calling them at ************** option 6.

SO UNPROFESSIONAL-LOST A GOOD CUSTOMER! I have a blue topaz engagement ring that is surrounded by chocolate and white diamonds. We wanted a band to match as close as possible. We picked out a diamond band and asked if we could have every other stone replaced with blue topaz. Absolutely, we were told. The ring was perfect and we were so happy when we left. 1 year later, one of the blue topaz fell out. We we have insurance, so no problem we were told , you should get it back within 2 weeks. I got a call 2 days later and they told me that my ring would have to be sent out, I should have it back within the month. Ok- I get it. 9 weeks later I get a call that my ring is in. Pick it up, all is good. 1 week goes by and a stone falls out. Back to the store, which by the way is a 1/2 hour drive there and 1/2 hour back. This time the woman tells me that the topaz are not hard stones and that once the ring is worked on the other stones can be compromised. Lots of discussion as to why we weren't told this to begin with, because we wouldn't have customized the ring. They apologize and suggest I have the blue topaz replaced with diamonds. Two weeks later I get a call that my ring is ready, I pick it up and as soon as I walk out of the store and into normal lighting, I can see that the one of the diamonds doesn't look right. I go back in the store and this time they said well the jeweler is here, he just needs to tweak it a bit. Can you come back in 1 hour. I come back 1 hour later & now I'm told the girl I spoke to went into labor and left, and the jeweler didn't know what I wanted done. After ******************************************************************************* to talk with the jeweler. He said oh- I have to order a new diamond, come back on Monday and it will be done. I come back on Monday and the ring is not done. I am told the diamonds just came in and can I come back in 2 hours and it will be complete. I went back in 2 hours and finally my ring was done.

We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. We will document this within our internal system to make our upper management aware of this situation. We do appreciate you bringing this to our attention.

I absolutely will NEVER buy another thing from ****************** My husband bought me a ring and I took it in to have it sized down and to have a crack in the side of it fixed. When they inspected my ring they informed me that the prongs needed retipped. I unfortunately still after 2 months have not gotten my ring back in the condition it should be in. I have made 5 different trips in to try and get my ring and they still don't have it fixed to my satisfaction. I call the corporate office every day for the last 2 weeks and still haven't gotten any response or resolution.

Thank you for taking out time and sharing your valuable feedback. We are committed to continuous improvement of our service through the feedback we receive! I can see you have already been in touch with out Guest Relations Team and the District Manager for this store. The ring was due in on 10/5 and the District Manager was going to be there to review the ring to make sure the ring is in new condition after the ring was reshanked. Again, we apologize for the inconvenience.

When my husband and I purchased our engagement/wedding rings, we were told about in house financing (interest- free payments). After the first monthly bill came, there was a monthly charge. I called. The person that I spoke to stated that the sales team does not often disclose the monthly fee they waived the fee. At that time, I asked the person on the phone how to set up auto payment in order to pay the full amount before the interest free promotion ended. It could not be done over the phone.. she did the math for me and I wrote an email corresponding to that amount she suggested. A year passes, and I noticed that I still owed a little over 1/2 of the ring. The person that gave me the initial amount did not give me the correct information. I called the company tonight. While I can do the simple math on my own, I feel as if I was misled in order to try to gain interest in the long run. I told the lady to check the phone records as I remember the exact conversation- no records. Additionally, when we bought the ring, we asked for the terms and conditions, they were not present on the machine which we had to sign for the amount and they did not have a print out for us. We were verbally informed that it was 24 months interest-free, no catches. Tonight, I pretty much paid off my ring almost a year early as not to be misled again. It is disheartening that I believe this companys main goal is to gain interest accrued (you dont pay the balance within the deadline, you owe the balance and accrued interest). These huge financials misrepresentations are appalling and frankly, inexcusable. While I realize my husband and I were the ones that took on the debt, and it is our responsibility to pay the debt off, it seems as if we were misled/misinformed in many regards.

********, thank you for reaching out and bringing your concerns to our attention. We do apologize that this was your experience with our company as we never wish for our guests to feel anything but special with our purchases. We have reviewed your concerns with our credit team and they have confirmed that the service maintenance fee has been permanently removed from your account moving forward and an apology issued. We do take complaints very seriously and will use this as a training tool with our associates as to ensure this issue does not happen again.

Bought a ring. ***** came in damaged. Ask to get free return shipping. They refused. I talked to many different people at customer service. Shipped it back at my own cost. They did refund me the amount I paid for ring. Just not the return shipping. So be warned if item comes in damaged they will not refund return shipping.

Thank you for sharing your experience with us. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. If you would like to discuss this further, you can reach out Guest Relations Team by emailing *************** or by calling them at ************** option 1 and then option 6.

**************** was great . Hadnt been there for awhile, was surprised we were still in their system. ( CO-VID) We want to thank ******** for helping us place our order over the phone. Whenever you need any help I recommend asking for her. Very pleasant to work with. Thank you again. **** and ************

Hi, **** and ****. We appreciate all of the kind words you shared about your experience with us, we are glad to hear we provided you with a positive experience!