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Business Profile

Internet Services

Wisper Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have no senior discounts and their prices are misleading. I have been with them for 8 years and they have increased my rates twice without any type of notification or anything.  My friend said they have done the same thing to her.  It is outrageous how much we have to pay now.  I just want some type of relief.  I am retired now and have limited income and I only use the internet for my security cameras since I live alone.  There is now an increase in my bill of 17 dollars.  I never got any word of the change and my friend told me they did not tell her either.  When I called the company directly I felt like I was intentionally lied to.  There should be laws against this.  They should not be able to change our internet monthly bill without notice.   

    Customer Answer

    Date: 10/13/2023

    The company router does not work as well.   i was told by the man who installed it that i must get the router because it would fix all lagging. It never lagged with ******* router.

    Customer Answer

    Date: 11/08/2023

    On 10/2/23 I received a receipt that I have a credit balance of $90 and future charges would be deducted from balance. Then 11/8/23 I sent in an additional payment of $45 and received an invoice saying I owe $22 or my services would be turned off.

    Customer Answer

    Date: 11/09/2023

    More information

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past year we have had wisper internet and we maybe have internet for a few minutes a day. I have called them multiple times and they never come out to help us with our issue. They keep taking our money but sadly this is the best internet provider we can get service with. So I kept calling and telling them that we have no internet and they basically said yes your reception is weak but we are not coming out to your house anymore and they said if we call one more time then they will come out to our house to take the stuff that whisper owns and disconnect us from their services. I don't think it's right to keep charging us every month to have wifi but then we don't get wifi reception. So at this moment we can't search on the web, open apps on our phones, watch tv (hulu, discovery plus, HBO Max) or even make phone calls. I don't know what to do because they even blocked my number so I can't call them. Its not ok that they blocked me from calling and they are still taking our money and we are not getting internet. Can someone please help with this situation?

    Business Response

    Date: 10/12/2023

    On 9/23/2023, the Wisper Customer Advocacy team reached out to the account holder ***** ****** (***** is his daughter) and discussed this complaint. ***** was unaware a complaint had been filed on his behalf. Upcoming upgrades (schedule for October) were discussed and ***** indicated he was content to wait for them. The service issues were also discussed and a one month credit was applied to the account. ***** was content with this resolution.

    Business Response

    Date: 10/12/2023

    On 9/23/2023, the Wisper Customer Advocacy team reached out to the account holder ***** ****** (***** is his daughter) and discussed this complaint. ***** was unaware a complaint had been filed on his behalf. Upcoming upgrades (schedule for October) were discussed and ***** indicated he was content to wait for them. The service issues were also discussed and a one month credit was applied to the account. ***** was content with this resolution.

Wisper Internet is NOT a BBB Accredited Business.

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