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Business Profile

Firearm Manufacturer

Stryker Enterprises LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Firearm Manufacturer.

Complaints

This profile includes complaints for Stryker Enterprises LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stryker Enterprises LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for goods with the vendor back in August 20th 2022, After waiting over two years for my items, I requested a cancellation of the order since none of the items that I ordered were delivered to me. On November 13th, I received a confirmation that the vendor had cancelled my order and that a check was issued for the amount of $515.43. It has been several weeks and I have not received a check for the order. I have tried to email and call the vendor several occasions with the status of my check but I have gotten zero response or call back. Order number for the items is SE-3281  

      Customer Answer

      Date: 12/04/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 10/11/2023 04:15:18 PM, for an item they produce with a 4 -6 week lead time for production. I have called several times, and each month I am told "there's a delay" for a myriad of reasons, and to be patient. Over the past month, I have yet to be able to reach anyone or have a call returned. I have left several messages regarding the status of my order or the need for a refund. I either want my product or a refund now. We are over 9 months out with no product or refund.

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original order date was 07/28/2021 at 19:07 JST but the issue I am facing now started on 09/25/2022 at 11:28 JST. I paid the business $706.98. The company committed to providing their SE184100061F SCAR Enhanced Alloy Lower FDE lower receiver.The nature of the dispute is order cancellation and refund. After I initially paid and signed for the original lower receiver, I requested a change to the shipping address along with an order modification on Tue, Nov 23, 2021 at 18:46 JST.Due to failed communication from both parties, I never signed nor paid for the requested order modification, but Stryker Enterprises assembled the part anyway. Stryker Enterprises never shipped the item, and I never received the item. When I tried to get another order update on 09/25/2022 the response I received on 26 Sep 2022 09:13 JST was condescending and after all the time that had passed with no communication, I realized there was no point in continuing with the purchase, so on 27 Sep 2022 07:13, I explained my situation and asked for a cancellation and refund. Instead of trying to work with me *** from customer service got defensive and immediately started being confrontational and claiming cancellation is not an option because they paid their tech *** to assemble the part I had never signed or paid for. I continued to try and explain that I never received their calls or voicemails and that I would rather cancel the order, but *** continued to be confrontational and deny my request. I tried referring to the terms and conditions, but Stryker Enterprises changed them after I sent my email. After they changed the terms and conditions *** decided to cancel my order and applied the new terms and conditions to the original order and order modification and refunded $453.84. Evidence of this is the hyperlinks in the order email PDFs.Order number: SE-3042.No account number or tracking number.Support https://drive.google.com/drive/folders/1Mag2EH4hmPEObHYUJFxB74O7nWs0g5Gl?usp=sharing

    Stryker Enterprises LLC is NOT a BBB Accredited Business.

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