ComplaintsforMiraMed Revenue Group, LLC

• Initial Complaint

  02/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email on January 17, 2024 from MiraMed trying to collect a debt. I immediately sent an electronic dispute letter/debt validation on January 17, 2024 to the email: ******************************************* that was provided in order to dispute electronically. Over the past month I have received a phone call from Miramed every day. Also, I never received the information I requested.

  Business response

  02/28/2024

  MiraMed received the patients dispute/request for validation on 1-17-24. We mailed our response to the consumer the same day that included verification of the amount due. Today, I emailed a copy of the previously mailed response to the consumer.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have received many phone messages from MiraMed asking to contact them about a matter. When I called MiraMed yesterday, they stated that I have an outstanding balance with *********. I have not utilized this health care system since 2015. In talking with the representative from MiraMed, he stated that he the outstanding balance is for ********************** explained that I am ******************** The representative continued to state that I was ********, but I stated that I was not the right ********. I called ********* billing department after this call and they stated that I do not have any outstanding balance with them. I would like to know the following: How did they get my information? How was my information mixed up with this other ********'s information? Will this mix-up/mistake affect my credit report in anyway? Will they stop calling me?

  Business response

  02/22/2024

  The phone number was provided to us by our client, *********. We confirmed with our client that the number was provided in error. The phone number was the only consumer information provided. We do not have the consumers name or address in our system. We have removed the consumers phone number from our system and the consumer will not receive any more calls from MiraMed. As we do not have any information for this consumer in our system, this matter will not adversely affect her credit report.

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been receiving calls nonstop from a number in ************** ***************). When I answered a person told me they were a collection agency called MiraMed Revenue, and I had been turned over to them for a recent emergency room visit bill through ******************************************************************. I had in fact been to the ** at that hospital, but was suspicious because I had paid all the bills through MyChart for that visit. I also checked my insurance claims and none of the amounts matched what they said I owed. I contacted the hospital and the physician group to see if I had any outstanding balances and they all claimed I did not. I ****** searched the number and found a website called Robokiller that claimed that the number was associated with a scam phone call.

  Business response

  01/12/2024

  The charge is for emergency room physician services. This provider does not use MyChart. We have temporarily suspended activity on the consumers account while we mail her an itemized bill. The bill includes the providers name, address, and phone number if she would like to contact them directly.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called MiraMed and provided my information. They indicated that the office of ***************************** was seeking payment that had been filed for collection. While I had seen this doctor, I was unaware of any unpaid balance. When MiraMed asked for more of my personal information in order to provide more details regarding the debt, it felt like something was off so I asked if I could call the office of ************* first. When I called the office, they confirmed that I did not have an outstanding balance and that they had not contacted a debt collector. I promptly called back MiraMed and asked that they cease from calling me. I indicated on a recorded line that this was fraudulent and illegal. Today, I received an email from MiraMed. Perhaps it is not the fault of MiraMed- however as a collection agency they are clearly not vetting claims that are filed. This makes them liable for fraud and theft- which is clearly a scam someone is trying to commit.

  Business response

  01/05/2024

  The consumer has two accounts with MiraMed, both of which were referred to us by the hospital, not the consumers physician. We have placed the accounts on a temporary hold and will send the consumer itemized bills of the charges for her review. As the consumer states she wants no more calls, we have updated her accounts accordingly. MiraMed has not reported the accounts to any credit reporting agency.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ACCT #******** -I wrote and sent through verified mail a request to receive in paper documentation of proof of the debt, and for MiraMed, to cease contacting me until such actions were taken. They continued to call and harass me for this debt, eventually threatening to add monthly interest onto this debt. -***********, $3997.67 -They refused to confirm receiving the letter i had sent them, though i have proof of its arrival.-They refused to work with me on any form of payment plan or debt reduction, they expected me to pay the full amount at once, which is rather challenging. -Upon them threatening to add interest, the MiraMed Employee i was speaking with refused to give me any information as to why or how they can do that. The same employee nearly refused to tell me the frequency of the interest and had a severe attitude towards me, while i was being as respectful as i could.

  Business response

  01/05/2024

  We received the consumers correspondence on 12-14-23 and did not contact him after receiving it. Prior to receiving his correspondence, we offered the consumer a discount, but he declined to accept. As the consumer wants no further contact, we have closed the account in our office. MiraMed did not report this matter to any credit reporting agency.

  Customer response

  01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a call a few weeks ago with this company trying to collect an alleged debt. I have never conducted business with this company nor have I given any other company the permission to collect a debt or access my medical files. I sent a certified debt validation letter to this company and I expect a response within 30 days. I will *** this company in court if this false debt is placed on my credit.

  Business response

  12/28/2023

  We received the consumers request for validation of the debt. We have placed the consumers account on a dispute hold in our office while we process her validation request. Please be assured that we have not and will not report this matter to any credit reporting agency.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received an email from Miramed Revenue Group. It was referencing a "medical procedure" I supposedly had sometime in 2022 at Santa **** ********************* I did not have any procedures in 2022 and upon review of my records with my insurance company and my ******** Care Provider I had no unpaid balances and no out of network charges. The email is addressed to me but has my address as5951 *************************************** 32570-6511. I live in ******. When I tried to send an email to address this it was returned and said that their email address didn't exist. I believe this is a scam. I believe they report the complaints as resolved while continuing to bill innocent victims. I've received emails from ************** ******************** before addressed to ***** and I receive phone calls for ***** constantly. I've been blocking the numbers but they just make new ones and keep calling. They need to be investigated. THEY MAY BE STEALING FROM PEOPLE!!!

  Business response

  12/28/2023

  As the consumer does not want to be contacted,we have closed the accounts in our office and returned them to our client.

  Customer response

  12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution resolves my issue but they are still a fraudulent company ripping people off. I was just smart enough to know better. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid off my account with MiraMed in full on November 29. When I paid my bill over the phone they told me I would get a receipt mailed to me within ******************************************************************************************************************************************** one. I have left an email, a phone message with a supervisor and spoke to two different people. They're telling me I have to wait 30 days and call back before they'll send a receipt which means I'm out the money and can't get reimbursed through my FSA because I won't have the receipt. I can't imagine why I would pay a bill and not get a receipt without waiting 30 days to call and request it. If I knew I would not get a receipt immediately, I wouldn't have paid it with the idea that my FSA would reimburse me.

  Business response

  12/13/2023

  I emailed a payment receipt to the consumer.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received an automated, robot call from "MiraMed" on November 29, 2023 stating they were seeking a debt from a medical procedure. I contacted my health care provider and my medical insurance company (Aetna) - spoke with ****** at Aetna Concierge, the health care billing department - spoke with ***** at Franciscan Health ************************* all on the evening of November 29, 2023. ****** and ***** both provided me the information that there is no balance on my account, everything had been paid in full, and nothing was sent to collections. ************************************ notes all items sent to collections, where it was sent and the contact number. They found nothing on my account. My balance had been paid in full and nothing send to MiraMed.

  Business response

  12/07/2023

  We reached out to the client to review the consumer's dispute and this is their response:"It appears that her account was not paid in full with ************************************. Her account was turned over to Collections on November 9th, 2023 for $3302.34. I have attached a copy of her patient ledger for reference. I don't show any record of her calling in
  to pay either. Her last payment made to us was August 25th, 2023. A lot of time, there is some confusion between paying the surgery center and the ************** I would advice her calling the Dr. ****** to see if she has a credit or overpayment with them and it was applied to the
  wrong ******."

  I have placed the consumer's account on a dispute hold and will mail her a copy of the patient ledger provided by our client. The consumer is welcome to contact me directly at ***************************************** with any additional questions.
  

  Customer response

  12/07/2023

   
  Complaint: 20937927
  
  I am rejecting this response because I again spoke with ************************************ Billing - *************************** - and share with them my last statement. According to ****** and her supervisor, the last statement I received (which is attached), showed I only owed $137.49, which I paid. I never received a bill for $3302.34. ****** and her supervisor confirmed this and the supervisor issued a collections correction. MiraMed should show this is no longer in collections and back in FOSC hands. 

  They admitted the mistake and have made it right. 

  Sincerely,
  
  *************************

  Business response

  12/08/2023

  ****** contacted our office yesterday and asked us to close the consumer's account. The account is now closed and we have ceased all collection activity regarding this matter. Please be assured that MiraMed did not and will not report this matter to any credit reporting agency.

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a knee surgery on 11/04/2022 at ************************* in ******, **.The total amount charged to my insurance was *********. My insurance paid ********* leaving a balance of ******* which I paid. This left no balance. In September I received a bill from MiraMed Revenue Group a debt collector, for *****. This was a total surprise as I never received a previous bill. I called MiraMed and told them this bill had been paid in full. They replied that it had to do with anesthesia services on the date of my surgery. They advised me that my bill was ******* and my insurance only covered ****** leaving an unpaid balance of *****. I told them my anesthesia charges for that day were actually ****** and insurance covered all of it. They wanted proof so I sent them copies of the bill and my canceled check for *******. This still did not change their insistence that I owed this debt.I reached out to Covenant Health who St. ******* Hospital is part of and does their billing. They told me there was zero balance on my account. They also told me that none of the account numbers or reference numbers were valid numbers they use in their day to day business.I have called MiraMed repeatedly and can get nowhere with them.I dont have any idea of how this has happened. The location and date of service is correct but nothing else is. Covenant Health has insured me this account has been paid in full, and it has been many years since they have used MiraMed.I feel this is a scam and I am concerned about this ******************* effecting my credit.

  Business response

  10/31/2023

  According to our client, who is the anesthesiologist not the hospital, the anesthesia services provided were $1,000. Insurance paid $215.82 and discounted $712.24 leaving a patient balance of $71.94. I will email a copy of the itemized bill to the consumer for his records at the email address provided with his complaint. Please be assured that MiraMed has not and will not report the consumers account to any credit reporting agency.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩