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Find a Location

Willow Lake Apartments has 1 locations, listed below.

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    Business ProfileforWillow Lake Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    21W547 North Ave, Lombard, IL 60148-1190
    BBB File Opened:
    8/19/2007
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Started Locally:
    1/1/1986
    Business Management
    • Ms. Anna Iskali, Manager
    Contact Information

    Principal

    • Ms. Anna Iskali, Manager

    Customer Contact

    • Ms. Anna Iskali, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been a long time resident of Willow Lakes and appreciate the price of rent. My problem comes with the lack of maintenance that gets done here. We have had different staff throughout the years working here but the motto is the same with everyone, play dumb, say you never got the work order, its not my department, whatever the excuse might be. I know this property could be nice if people cared about it but unfortunately no one does. All of my appliances have been broken or needing repair ever since 2020. I have dealt with things being patched together and never really working right. My apartment needs a new dishwasher a new refrigerator and a new oven. We have called every day for a week about the oven. I have called once a week since April 2022 about my dishwasher. My refrigerators rubber around it is hanging off and missing chunks. I have been a good renter of your property and have taken care of it as if it was mine which you can come look anytime and see. I am tired of dealing with ******, *******, your past employees **** and ***. Its time you as the owner take care of what needs to be done. My whole buildings security locks are missing and I dont want to call the fire marshal on you. Come take care of these things. Im sorry it had to come to a Better Business Bureau complaint before somebody cares.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anonymous A

    1 star

    09/15/2021

    Have unfortunately lived here several years. The management here is something to be desired. **** the manager is about as rude and condescending as a person can be. She treats nobody with respect or even as they are human.........If something breaks, well too bad.Dont call or request maintnance. you have to fix it yourself, but they want to keep raising the rent for these slum apartments. Garbage dumpsters are constantly overflowing to the point there is garbage piled up all over the ground, trash all over the place on the ground, parking lot lights do not work in some areas (dark and dangerous at night if you cant see), huge potholes in the access roads to North Ave and Swift Rd, trees badly overhanging into parking spaces so they scratch your car, abandoned cars that have been sitting for over 3 years which I have reported several times. This is a joke. There needs to be new management and maintnance people brought in. I think 1 star for this revies is even way too much.

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