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Business Profile

Window Installation

Supreme Windows & Exteriors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had windows installed in 2022 this company says they back their installation for 5 years and Im also supposed to have a lifetime warranty on the product itself. Patio door window started leaking 11 days ago when we got the crazy rain. Reached out to ***** who is the owner of the company. He tells me he is going to come out and he never shows up, texts, calls. My last two messages to him have gone completely un-answered.I had a private contractor come out just to look and this was their findings: The nailing ****** around the door and transom window they did not install flashing tape around the window or door. Also the j channel isnt caulked around the window or door preventing water from getting behind the siding. Also missing caulk or cracked along upper transom window. Then the trim that connects the transom to the door isnt sealed in left edge. For them to fix it they want $400. To me with those findings it is an install issue and since ***** wont even have the courtesy to come out, he doesnt care about the people who have already PAID a bunch of money for windows and doors. You spend $7,000 on windows and you dont expect to have to deal with this 2 years after they are installed. I shouldnt have to pay another company to fix mistakes made when someone supposedly backs their install. .

    Customer Answer

    Date: 08/04/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***** *******

Supreme Windows & Exteriors, Inc. is NOT a BBB Accredited Business.

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