Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          United Autos Parts has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileUnited Autos Parts

            Used and Rebuilt Auto Parts
            Suspended BBB accredited business

            Current Alerts For This Business

            Accreditation Suspension:
            On 04/11/2024 accreditation was suspended due to a failure to address marketplace disputes quickly, professionally, and in good faith. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

            Contact Information

            3030 Warrenville Rd Ste 450-29

            Lisle, IL 60532-1000

            Visit Website
            (630) 901-5071

            Business hours

            10:00 AM - 5:00 PM
            Business Hours
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Suspended BBB accredited businessNR

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            United Autos Parts is an online platform based in the U.S. that specializes in sourcing a diverse range of used and rebuilt auto parts. Collaborating with reputable junkyards and salvage yards across the country, we prioritize delivering reliable services. In addition, we offer financing options for parts and labor, along with extended auto warranty programs through our affiliate partners for vehicles with up to 250,000 miles. Our focus is on providing practical solutions for our customers' automotive needs.

            Products & Services

            Products and Services:

            1. Diverse Range of Used and Rebuilt Auto Parts: Explore our extensive inventory of quality, pre-owned auto parts sourced from auctions, trusted junkyards and salvage yards nationwide.

            2. Financing Options: Benefit from our flexible financing solutions tailored for both parts and labor, making it easier for customers to manage their automotive expenses.

            3. Extended Auto Warranty Programs: Through our affiliate partner programs, we offer extended warranty options specifically designed for vehicles with up to 250,000 miles, providing added peace of mind for our customers.

            4. Reliable Collaborations: Rely on our established partnerships with the best junkyards and salvage yards, ensuring that our customers receive dependable and top-notch services.

            5. Practical Automotive Solutions: Our commitment is to provide practical solutions for various automotive needs, aligning with our focus on reliability and customer satisfaction.

            Business Details

            Location of This Business
            3030 Warrenville Rd Ste 450-29, Lisle, IL 60532-1000
            BBB File Opened:
            1/10/2024
            Years in Business:
            4
            Business Started:
            1/23/2020
            Business Incorporated:
            1/23/2020
            Type of Entity:
            Corporation
            Number of Employees:
            8
            Hours of Operation

            Primary

            M:
            10:00 AM - 5:00 PM
            T:
            10:00 AM - 5:00 PM
            W:
            10:00 AM - 5:00 PM
            Th:
            10:00 AM - 5:00 PM
            F:
            10:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Safdar Ali Khan, President
            • Mr. John Pinto, Principal
            Contact Information

            Principal

            • Mr. Safdar Ali Khan, President
            • Mr. John Pinto, Principal

            Customer Contact

            • Mr. John Pinto, Principal
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            on 02/05/2024 at 2:48 pm while on line i recieved a text after a phone call from united auto parts from mr. ******************* about a transmission i had inquired about and was informed they had one. after quite a few text messages back and forth and phone calls we came to agreement on price $ ******* which *** shipping and i was sent a invoice and made payment as directed and gave all shipping infromation aterwards i was told i would recive a call when shipped which never happened but did recive text stating the shipper would pick up transmission on wendsday and it would be delivered friday. after not reciving a call as told and no reply to my text and finding my calls blocked i got realy worried iam a disabled veteren and i took a loan to make this needed purchase. never recived the part i paid for they won't answer my text and when i call i get a message saying there has been an applacation era itried using another phone same message.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Spencer M

            04/17/2024

            1 star because 0 stars isn't an option They took my money 2 weeks ago and I haven't recieved shipping confirmation or tracking. Took my money in a matter minutes.

            United Autos Parts Response

            04/19/2024

            As per the invoice agreement you reviewed before payment, the shipping timeframe of 7-14 business days was clearly stated. You reached out on the 11th business day for shipment details, and we confirmed it would arrive within 2-3 additional days. We also offered a full refund if you preferred not to wait. You opted to cancel the order at that point. It's important to note that we were still within the agreed timeframe when you requested the refund. Upon your cancellation request, we promptly issued a full refund and shared the refund receipt via email and text message.

            United Autos Parts Response

            04/19/2024

            As per the invoice agreement you reviewed before payment, the shipping timeframe of 7-14 business days was clearly stated. You reached out on the 11th business day for shipment details, and we confirmed it would arrive within 2-3 additional days. We also offered a full refund if you preferred not to wait. You opted to cancel the order at that point. It's important to note that we were still within the agreed timeframe when you requested the refund. Upon your cancellation request, we promptly issued a full refund and shared the refund receipt via email and text message.

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.