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Business Profile

Tour Operators

Mayflower Cruises and Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a fractured back. I have contacted Mayflower numerous times and have had to leave *** and emails - none of which was responded to. I finally got a live person at Mayflower today. She was 0 help. She said I would have to contact the Lithuanian airline myself. Why do I even have them as a travel agent then. Worst customer service I have ever experienced. Next time I am taking ******. They have much better customer service and follow through.

    Business Response

    Date: 05/08/2025

    Ms. ****** is booked as part of a group of 47 travelers with her Travel Planner - Forever Learning, on a Mayflower Cruises & Tours Danube Delights river cruise, departing 6/14/25.  She booked her tour almost a year ago.  She made her final payment in February.  At no time did she ever indicate any special needs or that she had a fractured back, or that she had any special seat requests.  Yesterday was the first record we have of her contacting our office.  When we book air as a group, we must submit any special requests before tickets are issued and seat assignments are done, otherwise, any changes to seats must be made with the airline, usually at time of check-in.  Tickets for this group were issued 6 weeks ago, as required by our group air contract with **************************  At this time, she has been advised that any changes to seats must be done at time of check-in, with the airline.

    Thank you.

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* departure date September 5th,2024 *************** ********/****** 8:05 PM we arrive in **************** September 6th,8:05 AM. Our paperwork stated YOU WILL BE MET IN THE ARRIVALS HALL BY A REPRESENTATIVE OF MAYFLOWER there was no one there, airport personnel called hotel where we were to stay, they couldn't help us. We were sent all over airport to find someone with card that would say Mayflower no one. I called Boscov's where we booked trip (Pottstown Pa) emergency number no help. About 3 1/2 hours later phone call tells us to walk out airport doors and turn left. Walk someone will meet us about 20 minutes later a bus driver met us at the edge of airport property, he didn't know what was going on either just told to pick us up. Then another bus was sent told to get on that one we did. Mayflower do you understand the dangerous situation you put us in! No one never said what happen your tour guide **** ******** said he wasn't supposed to meet us. I show him our paperwork where we were supposed to be met by Mayflower representative his answer yes, it is there.

    Business Response

    Date: 11/01/2024

    Dear *** and Mrs. ***************** apologize for any confusion surrounding your arrival transfer from the airport to the hotel.  We utilized the services of a local ground operator and this was the tour guides first trip with Mayflower.  It appears he did not understand clearly where he was supposed to meet you.  We were not aware that you were delayed in your transfer initially.  We have an emergency number listed in your documents for our office here in the ******* area, but our on-call person did not receive a call from you, otherwise they would have called the tour director and helped to connect you with him.

    In any case, I understand that while there was some delay, you did receive your transfer to the hotel.  And it appears from your feedback on your tour evaluations that despite the rocky start at the airport, you enjoyed the tour.

    I apologize for the mix-up with the transfer and would like to send you a future travel certificate valued at $100 per person, to be used for travel on any Mayflower Cruise or tour between now and January of 2026.  I do not have an email or home address for you, but I can send it to your booking agent at ********************* ****** *******.

    Thank you for traveling with Mayflower Cruises and Tours.

    Sincerely,

    ******* **********

    Customer Answer

    Date: 11/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** & ****** *******

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our river ship crashed into a jetty at full speed. Captain admitted human error. Result was a 24 hour delay while awaiting diver inspection of the hull. Motor coaches transported passengers to ports resulting in port stays reduced from a full day to just an hour or two. No compensation to passengers; emphasis was how much stress the crash caused the crew.

    Business Response

    Date: 07/10/2024

    Dear ************* - 

    We apologize for the inconvenience of having to be transported to your tours via motorcoach on May 6th and 7th.  The ship did their best to ensure that you still were able to tour despite the delay in docking in ******** from 8:30 pm (when the incident occurred), until 10 am the next morning.  

    I have received the ok to offer you a future travel certificate for $250 per person to you and your husband for the inconvenience of the shortened touring time for those two days.

    The certificate will be valid for any Mayflower Cruise or Tour booked for travel through December 31, 2025.

    I will send this to you at your email we have on file:  *******************

    Regards,

    The Mayflower Cruises & Tours ******** Services Team

    Customer Answer

    Date: 07/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a trip with Mayflower over 90 days before departure.My mothers health has been declining recently, she just turned 80. I have been asked by my family to limit travel in case I need to quickly return to my Mother in ********. This cancellation was because I canceled 3 & half months before departure. of family obligations/health concerns and I did not want to lose my deposit.My non-refundable deposit was paid 04-19-21. I was told if I had paid $200 for travel insurance only then would my $200 deposit be refunded. The travel company had my deposit for over 1 year and was able to advertise my cancellation and fill it with our travel group, so Mayflower lost nothing on my cancellation.

Mayflower Cruises and Tours is NOT a BBB Accredited Business.

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