Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly pest control in 2022; I was on a one-year contract minimum. Early in the spring 2025 I spoke to a door-to-door ********** employee and requested my account be canceled. He told me he was a supervisor and took his tablet out and after a discussion said that my account will be closed and no more service. On 9/11/2025 over the phone with customer service I found out that was a lie. That door-to-door employees cannot close an account. I was seeking to close my account because when Eco shield employees show up to my house they sit in their vehicle longer than actually working. Many times, after they say the service is done, I look and there are still cobwebs at the high parts of my roof. I paid the last bill 2 quarters ago because I was ensured that was the final treatment and I could be done. On July 21st after I was told it would be canceled Eco shield shows up again for a less than 6-minute service which they mark as complete. In the contract with eco shield and their sales techniques they state that granulars will be put down. That never happened. I was disgusted with the service. The tech spent 6 total minutes doing my pest control. I have video proof that they do not provide the services stated in the contract. I called customer service 9/11/2025 and was told that I can close my account but would need to email to dispute my charges. After emailing multiple times and attaching video proof of them not doing what the contract states I havent received a response back. On 9/30/2025 I received an email threatening to go to collections if not paid, but customer service still wont respond to my inquiries via email or phone call or text. They say they will respond within a few days but never do. This company does not fulfill its contract and has poor customer service. Also, their door-to-door techniques are deceiving and corrupt. 

  

  Business Response

  Date: 10/02/2025

  Hi ********,

  Thank you for sharing your feedback.
  Were sorry to hear about your experience and understand your frustration. Our records show your account was officially canceled on September 11, 2025, but the balance in question is for a service completed on July 21, 2025, prior to that cancellation. We appreciate you bringing up concerns about service quality and communication, and we take these matters seriously.

  EcoShield is committed to delivering thorough treatments and clear communication. Our 100% Service Guarantee means well retreat covered areas at no charge if pests persist after the egg-cycle visit. We also want to clarify that account cancellations must be processed through our customer care team.

  Thank you again for your feedback, ********. Were here to help and hope to restore your confidence in our service.

  -***** *.

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23962032
  
  I am rejecting this response because:

  The amount owed is from after I was lied to by a door to door supervisor for your company and told my account was canceled and would not be getting another treatment. Then they showed up again after I was told it was canceled. Then after calling I was informed that what your previous sales person said was not true and deceitful. I never wanted this service and on top of that the service was not completed for what was described in the contract. Your technician violated the contract by not spreading granulars, which was described as a task to be done each visit. Thats how your technician was done servicing a 2500 square foot house in 6 minutes.

  I want my bill removed because your technician breached the contract.

  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/02/2025

  Hi ****,

  Thank you for sharing your feedback, Were truly sorry to hear about the confusion and disappointment you experienced. After a full review of your account, and in appreciation of your loyalty since 2022, weve waived the remaining balance as a courtesy. We understand how important trust and transparency are, and were committed to making sure every customer feels confident in their service.

  We also take your concerns about the technicians visit seriously. Every treatment should reflect the quality and care outlined in your agreement, and were always working to improve based on feedback like yours.

  Thank you again for bringing this to our attention. Were grateful for the opportunity to make things right and wish you all the best moving forward.

  -***** *.

  
  

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - On 7/28/25 ****** from Ecoshield came by my house in Chicago (ZIP *****) and said he was servicing most of our neighbors the next day for $150 each; We'd just seen a rat so I agreed to let him do our yard. - I explicitly had him confirm that it was a one-time deal, not a repeating service. - As he was leaving he flashed me an iPad saying "please sign this so I can come and service the property if you're not home" then 6 weeks later I find out he'd actually slipped me the signature section of a long-term service contract costing more that $1,600. - Next, despite (I have doorcam recordings of this) him reading-back my correct contact details, he set an "account" up with a fake phone number and fake email - presumably to make sure I never got sent a copy of the "agreement" and an opportunity to have it voided. - A month later I received a bill for $300 ($150 for the first "treatment" and another $150 for some guy who showed up a month later and told me he was doing a touch-up. - Ten days and multiple calls later, Ecoshield finally closed my "account" but it took multiple calls over the course of a week and a half, and multiple threats that I'd be taking both criminal and civil action. - Not for nothing, but their "treatments" are also pure garbage. They came by for less than 5 mins, casually and carelessly sprayed some chemicals around the yard, and left. Didn't even remove spiderwebs, which continue to thrive. TOTAL SCAM.If they have a business license, it needs to be voided; If this sounds like grounds for criminal prosecution I'd be happy to be a witness. I also have video evidence.

  

  Business Response

  Date: 09/23/2025

  Dear Mr. ******************* you for sharing your experience. We understand your frustration and appreciate the time you took to provide detailed feedback. At EcoShield, were committed to ensuring every customer feels confident and informed throughout their service journey.
  Our records confirm that all charges associated with your account have been waived and the account is now fully closed. We regret that your experience did not reflect the standards we strive for, and we appreciate your persistence in bringing this to resolution. If you have any further questions or would like to share your video documentation, were happy to review it and ensure your concerns are addressed appropriately.
  We value your input and remain committed to improving our service and transparency.

   

  Customer Answer

  Date: 09/23/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  HOWEVER - I strongly suggest the company conduct an internal investigation of the fraud committed by their salesperson. Until their salesperson's behavior is either corrected or terminated, they present an continuing risk of harm to customers and civil liability to the company. Pending further update from Ecoshield, I consider this matter concluded for my purposes, but still very much a concern for the company and the public at-large.

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salespeople are extremely aggressive going door to door and not allowing a no for an answer. Even after I said no, they came back later, I signed and wanted to cancel, and someone showed up again to my door after I cancelled over the phone. Decided to give them my business for 2-3 months and then cancelled my service. I called to cancel and had a $250 cancellation fee which I had to give my credit card information again. ***** days or so later it turns out they never charged my credit card for the cancellation fee. I had to call to give my credit card again, the *** who answered the call passed me on to the payments line, they said my credit card failed, I gave another one which they tried to run twice and said it failed, I told them that was impossible. They said someone would call me back. 2 days later I check my credit cards statement and ALL 3 transactions passed, I have paid now $750 on a $250 cancellation fee. I called to get this sorted out and my money back and I been told they dont have me as paid yet in the system although their payments team does see the 3 successful payments. They will have to send me a refund at a later time once all their systems are updated and have the correct information.Their lack of good customer service, aggressive sales tactics are awful!!! 

  

  Business Response

  Date: 09/15/2025

  Hi ********,
  Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the frustration and inconvenience caused by the issues surrounding your cancellation and the overpayment situation.
  After investigating with our ****************** team, we discovered that a connection problem between ********* and our field routes led to discrepancies in your account. This technical issue caused confusion around the processing of your cancellation fee and the payments you made. Our team is actively working with ********* to resolve this issue as quickly as possible to ensure all affected customer accounts are updated accurately.
  We understand that the repeated attempts to process your payment and the delays in resolving this matter have been stressful, and this is not the level of service we strive to provide. Please be assured that any overpayments identified will be refunded promptly once our systems are fully synchronized.
  We truly appreciate your patience and understanding while we work through these technical challenges. We will reach out to you directly as soon as your account has been corrected and the refund process is complete.
  If you have any further questions or concerns in the meantime, please dont hesitate to contact me directly.
  Thank you again for bringing this to our attention.
  Best regards,
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23871204
  
  I am rejecting this response because: there is no time frame for the refund on the multiple erroneous charges to my two credit cards and on top of it all I received the enclosed text message from a collection agency for this company, they not only sent my account to an agency but they have not updated their records yetextremely frustrating and a complete lack of good business and care for costumers. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 09/26/2025

  Hi ********,
  
  Thank you for your message. We respect your decision to reject our previous response.
  
  As of September 15, 2025, your account has been cleared, and the payment was successfully processed. Regarding the multiple payments, these have already been refunded via *********. Weve attached the refund receipt for your reference.
  
  Upon checking, we had notified you about this on September 16, 2025.
  
  We hope this clarifies your concern. Once again, thank you for your patience and understanding.
  
  Best regards,

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a pesticide company. I have a contract with them, but they have breached it. They are supposed to call me and or text me before servicing since I have young children and a puppy [puppy in the garage kennel where they usually fumigate around]. In May they came by surprise without contacting me ahead of time. I wrote to them via email and also spoke with them and informed them that they need to confirm service dates with me before they come due to safety and health issues [I also have asthma and cannot be exposed]. They verbally agreed to honor my ask. Now on Aug 14th they came again with no phone call, no text and no written confirmation from me agreeing to the date as I stipulated in the May correspondence [attached]. They disregarded the safety asks for young children, my puppy and my asthma situation. A complete disregard of public health and safety. I had told them in my written email and verbal communication in May that if they came again unannounced that I will not pay the $199 service fee. I cancelled my contract with them as I can no longer put our family at risk. They keep harassing me to pay the $199 even though I told them in writing I would not if they did not align on service date with me. Besides, no one was home, so no one saw them actually provide the service and there is no proof they even came since they never aligned on date, and I have phone records to prove there was no incoming call from them nor email nor text. I want them to STOP HARRASSING ME FOR THE $199 PAYMENT. 

  

  Business Response

  Date: 09/09/2025

  Hi BBB,

  Can this complaint please be transfer to the **********************************************. This consumer is not one of our customers.

• Initial Complaint

  Date:08/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield appeared at our door 4 weeks ago. After multiple attempts to sell me on their services and turned away, they managed to catch my at home 4 weeks ago and pressured her into signing a contract to resolve our spider issue. They promised cancellation at anytime after the first service. They would not leave her until she signed the contract and provided the service. 3 days ago they returned for a second service (spiders still here) and charged us again. I called to cancel the agreement but was told there was a $250.00 cancellation charge if you cancelled in first 12 months. Never told my wife after repeatedly asking if she could cancel and talk toyes, anytime you want. Never mentioned cancellation fee that is in the contract. After multiple calls to EcoShield explaining they solicited my wife in a village where solicitation is not allowed and comes with a $400 fine. I explained o would contact village and report them, they send fine we will pay the $400 fine BUT you still owe $250 to cancel. Do not trust this business. It is a scam, I still gave spiders and a contract I never wanted in the first place but my wife could not get rid of them the first time without signing.

  

  Business Response

  Date: 08/25/2025

  Hi *******,
  Thank you for sharing your concerns with us. We apologize for any inconvenience this situation has caused.
  At EcoShield, we hold our sales representatives and technicians to strict professional standards and do not engage in high-pressure sales or misleading practices. Our goal is always to provide clear communication and effective pest control services backed by our 100% satisfaction guarantee.
  Our enrollment process is designed to ensure full transparency and customer consent. This includes:
  Verbal Agreement: Our representatives clearly explain all terms during the initial conversation.
  
  
  Written Confirmation: Customers receive a copy of the signed agreement the same day, along with a 3-day cancellation window.
  
  
  Welcome Text: A summary of the service plan and cancellation policyincluding details about the Early Termination Feeis sent and requires confirmation.
  
  
  Our records confirm that these steps were followed, and we received confirmation from you acknowledging the terms. As such, the Early Termination Fee on your account is valid and cannot be waived.
  That said, we take your concerns seriouslyespecially regarding the claim that you were told you could cancel anytime without penalty. To help us review this thoroughly, could you please provide any documentation, recordings, or written communication that support this statement?
  Our technicians undergo rigorous training to provide quality service, and we are committed to addressing any issues that arise.
  Thank you for your attention, and we look forward to your response.
  Best regards,
  
  

  Customer Answer

  Date: 08/30/2025

   
  Complaint: 23786595
  
  I am rejecting this response because: There is no written statement other than the contract. The sales person verb ally stated that we can cancel at any time and did not clearly state that there was a cancellation fee. Mis-leading to get someone to sign a contract which is e-mailed after you sign it. If they truly train thew sale representatives, then they should not be training them to lie about the cancellation. I have read multiple complaints about EcoShield and most of them say the same thing " they lie about the cancellation at anytime". There is no honesty or integrity with EcoShield and they sales representatives. If they truly want satisfied results and not complaints, they need to take lying seriously and not train their sales people to "twist the truth".

   

  Nothing short of cancelling the cancellation fee is acceptable.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 09/03/2025

  Hi *******,
  
  We understand your concerns regarding our previous message, and we truly want to assist you.
  
  According to our records, the three-step verification process was followed, including verbal communication, providing a copy of the service agreement, and sending a welcome text which clearly outlines that the early termination fee is valid and non-refundable.
  
  To review this matter further, we kindly request any documentation or proof supporting your claim that a team member informed you that you could cancel anytime without penalty. This will help us proceed with the next steps accordingly.
  
  We are committed to providing the best assistance possible and appreciate your cooperation as we work to resolve this issue.
  
  Thank you for your understanding.
  
  Best regards,

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23786595
  
  I am rejecting this response because: it is impossible to continue because we do not have an audio file of the conversation where the sales *** clearly stated that we could cancel at anytime. They know that and that is why the hide behind that practice as mentioned by multiple complaints filed through the BBB with the same issue. Now, they keep hounding us for a payment we already made and has been taken from our account. This practice is hoping we send more money in error. We are not stupid.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025 in the mid morning, a sales person from Eco shield pest solutions tried to sell me their service. I never opened my screen door or unlocked it. I told this person that I had no bugs and I didnt need them three or four times. I finally just shut my door. On April 28, 2025 at around 12:00 PM another Eco shield employee came to my front door. I said to him that you guys need to stop harassing me and coming to my house. He said he was there because he was told to be there at my specific address. I said I never gave an ok for anyone to service my house. He insisted over and over again that he had the correct address. The address he gave was my address, but then he told me the name and I am a white woman and the name was ****** on the information he stated. He stood there and wasnt going to take no for an answer. Finally, I shut the door. This company does not have a way for you to get a hold of anybody properly to file a complaint like this. So they left me no choice, but to file a complaint with the Better Business Bureau. My police department is aware of this. This company tried to fake information to make you have to take their business. If they come to my house next time, I will be calling the police for trespassing. No one on their customer service lines were of any help.

  

  Business Response

  Date: 04/29/2025

  Dear *****,

  Thank you for bringing this to our attention. We take concerns like yours seriously and are committed to reviewing and addressing them thoroughly.
  EcoShield does not authorize or condone any form of aggressive or inappropriate conduct by our representatives, and we regret any interaction that made you or your family feel uncomfortable. While door-to-door marketing is a part of our outreach efforts, our representatives are expected to remain respectful and professional at all times. We also do not proceed with any services without clear authorization and completion of our multi-step agreement and confirmation process.
  To help prevent any future visits to your home, we can add your address to our internal Do Not Visit list. If you would like us to do so, please provide the service address where these interactions took place.
  We appreciate the opportunity to resolve this matter and thank you again for your feedback.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260067
  
  I am rejecting this response because:
  Your employees have verbally assaulted me & my family & continue to. They have the wrong person. Stay off of the property at ********************************************************. I have also involved the *****************************. I will keep rejecting the resolution until they stop coming to my house. Stop trying to scam me into taking your services.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/01/2025

  Dear *****,
  Thank you for providing your address and sharing your concerns. We take matters like this very seriously and sincerely regret any distress this situation has caused you and your family. Please be assured that your address has been added to our Do Not Contact list effective immediately, and no further visits will be made to your property at ************************************************************
  We respect your request and will ensure that our team remains informed.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23260067
  
  I am rejecting this response because:

  I want an apology for falsifying a contract. I want an apology for the verbal abuse we took. I want an official written, letter stating that I have not signed a contract with your company. I do not want a letter of regret, that is not an apology. Your sales person put my address with somebody elses name to try to scam me into to taking your services. I verbally declined your services several times. Your salesperson was here for no more than 2 minutes.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT let you cancel your membership - they continue to transfer you to another department. Ive called 12 times and spent hours trying to cancel my subscription. Total scam. Im refuting credit card charges going forward.

  

  Business Response

  Date: 04/18/2025

  Hi ******,
  Thank you for reaching out. We understand circumstances change and respect your decision to discontinue service.
  While consistent pest control is key to maintaining long-term protection, we also want our customers to feel confident in their choices. Our Solutions Department is dedicated to handling account closures and may experience higher volumes at times, so we sincerely appreciate your patience.
  After reviewing your account, I can confirm that your service was canceled as of April 2, 2025. At the time of cancellation, a balance of $200 remained due. This reflects the reversal of the Annual Commitment Discount that was applied to your initial service. As outlined in the agreement, this discount is contingent upon the completion of the full term.
  Your agreement included a 24-month quarterly service plan, requiring nine billable visits. Our records indicate eight services were completed before cancellation, which is why the discount was adjusted back into the account balance.
  During your enrollment, our sales representative reviewed the agreement details with you at your home, and a signed copy was then sent to your email for review. Following that, you received our Welcome to the Family text message, which reconfirmed key elements of your planincluding the discount terms. The service only began after a yes confirmation was received, indicating your understanding and acceptance of these terms.
  Were here if youd like to further discuss your account or explore any options. Thank you again for your time with us.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23147525
  
  I am rejecting this response because: I am happy to do my final service for the 9 schedules services and then cancel. Its truly impossible to cancel - we have wasted upwards of 7 hours talking to your associates and being transferred around with zero action. 
  

  please schedule one final service and cancel our enrollment going forward 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/23/2025

  Hi ******,
  Thank you for getting in touch. We completely understand your position and truly regret any frustration this situation may have caused.
  Our commitment is to support each customer efficiently and respectfully. At times, certain requestssuch as cancellationsmust be routed through designated teams. Due to recent increases in call volume, response times have been longer than usual, and we sincerely appreciate your patience.
  To help move things forward, well be reopening your account to complete your final service. Because this is being done solely to fulfill your request, well go ahead and waive the annual commitment discount payback.
  Once the final service is completed, please let us know if youd like to resume regular treatments or continue with your cancellation request. We will honor your choice and support you through either process.
  If its more convenient, youre also welcome to continue communication through the BBB or reach us directly at ***********************************************.
  We appreciate the opportunity to make this right.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23147525
  
  I am rejecting this response because:
  
  I do not want my account re-opened. As I have stated clearly in the past and through several correspondences via email, phone, and now BBB - I want my subscription canceled. If I have one service left on my account or else I forfeit the payment, then complete it - but cancel everything after. Do not re-open my account and make me go through all of this again in a week. 

  I also am extremely disappointed that the only way to effectively communicate around cancelation is through the BBB. You guys are a bad business with horrible customer service and I do not want to spend any more time resolving this. Either wave my cancellation fee and cancel immediately or complete the last service and be done. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 ecoshield came and sprayed my home (exterior) for bugs. While doing this they sprayed the solution all over all of the exterior windows and screens of my home. I tried for a month to get in contact with someone to come remove this due to the unsightly seen and the danger to my young children. it wasn't until February when they came out to do an "inspection" then they came out a few weeks later and removed only the spray that was on half of the windows- tearing the screen in my daughters room. I called them again and they refunded my money and were suppose to come back out and remove the rest of the spray but kept cancelling and also ignored my complaint about the service tech tearing the screen. I have called back multiple times and they are refusing to do anything else to help with the situation. So at this point I ask that they pay to have my windows professionally cleaned and fix the tear in the screen.

  

  Business Response

  Date: 04/11/2025

  Dear ******,

  Thank you for bringing this to our attention. We understand the frustration this situation has caused, and we sincerely appreciate your patience as we work through your concerns.
  At this time, your complaint is being carefully reviewed by our management team to ensure all details are fully evaluated. We are committed to handling this matter with the attention it deserves and will follow up with you directly as soon as possible with a resolution.
  Thank you again for your continued patience and understanding

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23091864
  
  I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23091864
  
  I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/23/2025

  Hello,
  
  This customer expressed concern regarding an accumulation of dust from the exterior treatment that settled on her window ***** and screens during a scheduled service in December 2024.
  
  Following her report, we scheduled and completed a service visit during which the dust was cleaned from both the interior and exterior window areas. We also provided a full refund for the service as a goodwill gesture and, per the customers request, her account was cancelled.
  
  Although the customer later raised concerns about a screen tear, our teams had already taken steps to address her initial complaint. At this time, we have resolved the matter to the best of our ability, closed the account under amicable terms, and will not be issuing further compensation or services.
  
  Thank you.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23091864
  
  I am rejecting this response because this is not being handled I a timely manner and nothing has been done.  The only resolve to this situation is having a professional window washing service come to my home and clean ALL of the affected windows. 
  
  Sincerely,
  
  ****** *****