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Find a Location

Disaster Solution has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Disaster Solution

      5403 Patton Dr Ste 222 Lisle, IL 60532-4629

      BBB Accredited Business
    • Disaster Solution

      9509 Gulfstream Rd Frankfort, IL 60423-2519

      BBB Accredited Business

    Business ProfileforDisaster Solution

    Fire and Water Damage Restoration
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/20/2019

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Illinois Restoration Services dba Disaster Solution is a fire, flood, and wind damage restoration services firm. They serve both commercial and residential customers in need of emergency services, to restore their property that has been damaged by natural events, mechanical failures, or human oversight. They also provide remodeling services.

    Business Details

    This is a multi-location business.

    Find a Location

    Disaster Solution has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Disaster Solution

        5403 Patton Dr Ste 222 Lisle, IL 60532-4629

        BBB Accredited Business
      • Disaster Solution

        9509 Gulfstream Rd Frankfort, IL 60423-2519

        BBB Accredited Business
      Location of This Business
      5403 Patton Dr Ste 222, Lisle, IL 60532-4629
      BBB File Opened:
      5/8/2017
      Years in Business:
      10
      Business Started:
      7/31/2013
      Business Started Locally:
      7/31/2013
      Business Incorporated:
      7/31/2013
      Accredited Since:
      12/20/2019
      Licensing Information:
      • General Contractor and Roofing
      Type of Entity:
      Corporation
      Alternate Business Name
      • Illinois Restoration Services, Inc.
      • Illinois Building Services
      Related Businesses
      • Illinois Restoration Services

        Disaster Solution

      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. James Sharp, President
      • Mr. Jeremy Lohrens CPA, Vice President
      • Ms. Julie Iandoli, Operations Manager
      Contact Information

      Principal

      • Mr. James Sharp, President

      Customer Contact

      • Mr. James Sharp, President
      Additional Contact Information

      Fax Numbers

      • (708) 406-1599
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I hired a general contractor to remodel my home. Once the contract was signed, they failed to communicate with me. I have many questions regarding decisions and idea that went unanswered. I wa stood this project would evolve and wed keep in contact. It quickly became apparent to me they didnt know what they were doing. The project manager failed to remember supposed wall was being removed, then dont remember how much was being removed. The beam had to be replaced twice. The ** also want to put plumbing in an exterior wall which I know is not right unless you place a false wall to encompass it and protect from freezing. The project manager felt it was appropriate to place a wood frame over a wood burning firebox to place veneer brick on. I was told it was code. That was. A huge red flag. How could wood be placed touching a metal firebox that exceeds **** degrees. A floor outlet was put in,karaokes butvinstead of poking in my basket with exposed ceiling to see where it could be appropriately placed, they cut a hole and smashed it in crushing the wall of my cold air returned. The job was supposed to be done in ***** weeks but at 16 weeks the house had not even been demoed completely. I ****** another contractor to come out and address my concerns and see if they were valid. He absolutely thought that my fears were valid and it was a major concern. He called to see if the place even had a permit pulled to do the work. This house did not have a permit pulled. After reading the contract, I was supposed to be the one who pulled a permit, which I asked Illinois Restoration about and they said we did not need a permit Regardless, the inspector stated it doesnt matter who was supposed to obtain the permit. They shouldnt have started. Without asking for one. Their plumber and their electrician or not licensed. I gave them a $50k deposit. I fired them and they sent me a bill for an additional $15k of work. So many more details to disclose. Please HELP ME
      Read More

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Scott H

      5 stars

      11/14/2023

      The work and people were great. For things done quickly and were easy to get a hold of.

      Disaster Solution Response

      11/15/2023

      Thank you for the review. We truly appreciate your business and it was a pleasure working with you!!

      Local BBB

      BBB of Chicago & Northern Illinois

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