ComplaintsforAlight Solutions
Information Technology Services
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Upon my ****************** enrollment in August 2023, I was not properly informed (by Alight) representative of requirements to qualify for HRA benefits provided by Merck. When I discovered a problem in October of 2023, I was advised by a second representative how to correct the problem for 2024, and agreed to his suggestion without hesitation. The failure of the representative in August cost me $564 in reimbursement. Alight is fully aware of this situation and refuses to assist me.Alight contends it was my responsibility to read Merck policies...not their responsibility to adequately inform me. Why are they hired by ***** if they are not there to inform me and do a complete job enrolling me in my benefits? Why did the second representative (******) get it correct and the first one cost me my reimbursement?Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had gallbladder surgery on February 21,2024 Alight Solutions is requesting my medical records which they will not get due to the ***** LAW Doctor ***** Office fax Alight Solutions my accommodation request assessment forms and the work release form Alight Solutions email me stating that the forms are incomplete because of my medical recordsInitial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 27, 2023 I submitted claims against my FSA account for various purchases. I was sent a check for the approved claims in the amount of ******. I deposited the check on March 4th 2024 and the check was cancelled by Alight on March 7. March 18 I called to have the check deposited into my checking account, and I was not given a reason why the check did not clear. On March 22 I called to check on the status. The Alight employee (****) said the have the deposit was not processed and she did not say why. She informed me that my request was not processed even though I received an email stating it was resolved. She asked me for information from the initial claim to find the check. I provided the estimated amount for one the claims because I dont have access to the alight online account since I am no longer with the company. She said she could find the claim and there was nothing she could do. I repeated myself several times because she would not listen to my question. The company will not reissue another check or provided a direct deposit for the valid claim from 2023. I am asking for Alight to reimburse my valid claim from 2023 in the amount of ****** via direct deposit which is set up with the company.Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Alight Solutions manages the ******** ********* **** MedSave program. The program was created to be used once on ********* or for medical expenses including premiums if no longer employed at ******** ********* ****I left ******** American February 28, 2023 and under COBRA (March 1, 2023 to August 31, 2023) I had minor issues to get reimbursed for my monthly premiums. From September 1, 2023 to 31 December 2023 I was employed at ******************, LLC and had more issues to get the premiums reimbursed. From February 2, 2024 I am employed at ****** Company, and started filing my current premiums for reimbursement, and from the four submissions and re-submissions only one have been paid to date. For reimbursements of visits and co-pays I have less issues, but for premiums (bi-weekly cycle) it is about impossible to get reimbursed.Issues with the Company/Reimbursement process:1. Alight Solutions has my Email address, but I get NO emails or updates on claims.2. No contact number on the website - only on the mailed claims that are accepted or returned.3. Denial messages does not describe the "missing" information, or requests information that has already been submitted.4. Uploading supporting papers can only be pdf format with NO number or special characters.5. No guidance if all paperwork needs to be submitted again, or only the "missing" paperwork.My call to the number this morning was 40 minutes. Started with an IT guy that could not help, and then another person that could not help. Only the third person could help, and I have no evidence that anything was completed.Going forward, I will create a claim every two weeks (premiums are deducted from my bi-weekly paycheck) for a very long time, and I cannot go through several submissions every time. I have submitted the same information to the one claim that was reimbursed, and to the other that was denied. Alight Solutions has all the documentation submitted to date.Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been trying to get a lump sum single life annuity payment from America National PRT aka Alight for the last 6 months. I have call** repeat**ly and was told it would ***********-12 weeks for a manual calculation. It has now been at 24 weeks. Everytime I call I get the same story, they have a ticket that ne**s to have a manual review. I am absolutely frustrat** and don't know what ne**s to be done to get my lump sum funds from them to transfer to another account. I am wondering if this is even legit company. I have tri** to *** with my financial advisor. We were on hold for just about an hour. My advisor had to go for a meeting, I stay** on the line. I was then told that libe was for incoming calls and transfer ** yo security. then to a pension specialist nam** ****. He did look into and say that it should have been done by now. He then transferr** my to a retirement specialist. I was disconnect**. This call took place on 3/8/2024. Again, I have been trying to fet my funds since 09/2023. I call** again today, 3/11/2024.I spoke with *******. a retirement specialist. Same story she will exp**ite my request and I should call back in 1-2 weeks. How long is this going to go on. Please help me and others that have their funds tir** up get to the bottom of this and get our funds releas**. As of 1/1/2023 I was due *********. Additional information available on request. Thank you for looking into this matter.Initial Complaint
02/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On this day 2-26-2024 and other days since December 2023 I have had trouble with them not answering calls, not approving time off as needed by my physican, they don't follow my doctors orders. they also don't return phone calls and you have to fax and re-fax and they say it isn't received when the fax says that it went through.Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Alight has messed up my health, dental, vision and flexible spending benefits for the second time in nine months. The first was the completely removed my son from my benefits and then did not take the cost of my benefits from my paycheck for three pay periods. This occurred in June 2023. In Feb 2024, I put through a life even that allowed me to add myself, my spouse and two children to my full medical, dental, vision and HSA, effective 3/1/2024. At the time I put the life event through, I already had a full flexible spending account that I had been funding from bi-weekly paycheck deductions. Alight, sometime around 2/15/2024, turned my full FSA to a limited FSA. I found this out when I went to pay an urgent care copay and to pay for prescriptions on 2/18/2024. Again, this should still be a full FSA up until 11:59 PM on 2/29/2024. Since 2/18, I have bee trying to get Alight's error corrected without result. I have been told repeatedly that I would be getting phone calls with updates, for which I have not. I am making all phone every day or every other day. I have incurred several hundred dollars in medical and pharmacy expenses, for which I had to pay out of pocket,Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Since the combination from Reed Group with Alight, I have received nothing but totally poor service out of the representatives. Inexperienced, and if working from home, background noise, and some being argumentative,I have placed many attempts to have call back requests from supervisors or managers, and no one has reached out to me.This has been the situation since the transition to Alight.I can be reached at ************** or ************** if you would like to reach out to me, however I am escalating this very poor assistance from your company to the BBB.Any individual that uses Reed Group, which is now Alight, that is going thru any kind of medical or personal issues needing the assistance from your group, already has enough stress and issues with physicians, medical treatment, ***********, from being in that situation alone then, the added stress and effort it takes to speak with representatives with and attempt to get things addressed and resolved from your company.Regretfully,*****************************Initial Complaint
02/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 12th 2023, Accredo ( a ******** of ******* Scripts) had double billed me for my wife's Chemo. When they sent the refund of $4870.43, they sent it to Smart Choice. Smart Choice has admitted that they have received this money in my account, but are refusing to give it to me. I have been trying to get my money for over 6 months. Can you help me? My wife is 70 years old and has been fighting cancer for 11 years. We need our money.Initial Complaint
02/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Refusing my payment for accident and sickness claim after company had approved of it withholding payment
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Customer Complaints Summary
163 total complaints in the last 3 years.
77 complaints closed in the last 12 months.