Business ProfileforGrand Appliance & TV-Libertyville

Hello, I bought a Whirlpool French food refrigerator from Grand Appliance in ************.The original refrigerator made a loud noise, so Whirlpool sent (from MI) two sound engineers to my home to listen to the noise and offer a solution.The engineers concluded my refrigerator need replacing. The Whirlpool engineers stated they would correct this issue by working on a new refrigerator to correct the noise issue and send it to Grand Appliance in ************, **. for me. When MY new engineered corrected refrigerator arrived, Grand Appliance gave it to someone else! I got a random Whirlpool refrigerator they had instead. I was beyond upset and express wanting a full refund.They would not refund me the full cost of getting a different refrigerator (*******). Grand Appliance would only offer a repair warranty. When I tried to get a service tech to come to my house to hear the noise once it started again, he never came in time to hear the noise. I recorded the sound and sent it to him, nothing I did helped the repair tech. I asked for a different tech to come out but was told I had to work with the one that came out first. That was fall of 2019. By the time Covid was over my warranty had expired, Grand App. of ************ would not do anything to help me. They didnt even return my calls. Spoke with a different person each time I called, all of them completely unconcerned. I woke up this morning to that noise, as I have every morning since 2019. What was done to me is so very unfair. I wanted you to know how poorly I was treated. It upsets me every time I hear that loud noise, which is multiple times a day. *********************************