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Business Profile

Car Dealers

Happy Hyundai of Libertyville

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Happy Hyundai of Libertyville's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Happy Hyundai of Libertyville has been repeatedly calling me trying to "buy my car" in which I just bought a few years ago from a completely different dealer. A salesperson continues calls, around once per day, for the last 7 months, after I've advised them to stop. They have used different phone numbers as well to make it look like its not Happy Hyundai calling. This is now harassment and will be taking this to court if they continue after this report. I know other people who have used Happy Hyundai that have had the same problem with repeated, unwanted solicited sales calls.

      Business Response

      Date: 06/10/2025

      We have removed this customers contact information immediately.  We are not sure who this customer spoke with.  We are addressing the customers concerns with our staff.  Thank you

      Customer Answer

      Date: 06/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealership is refusing to refund customer for cancelled service contract . ********************** ************************** return amount to Happy Hyundai and is refusing to credit customers ********************** Motor Finance account

      Business Response

      Date: 06/09/2025

      This refund should have been completed. I will check.  I tried contacting the customer. No voicemail option. Thank you. 

    • Initial Complaint

      Date:05/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint to the Better Business BureauBusiness Name: Happy Hyundai of LibertyvilleBusiness Location: Libertyville, ILNature of the Complaint:For approximately the past six months, I have been receiving repeated and unsolicited sales calls from Happy Hyundai of Libertyville. These calls are regarding a Hyundai vehicle that I have never owned, leased, or inquired about.Despite informing the dealerships sales representatives on multiple occasions that I have no association with the vehicle in question and no business relationship with the dealership, the calls have persisted. I have explicitly asked to be placed on their Do Not Call list and was repeatedly assured that my number would be removed. However, I continue to receive calls from the dealership.?Desired Resolution:I am requesting that Happy Hyundai of Libertyville:1.Immediately remove my contact information from all databases and marketing systems.2.Cease all further contact with me via phone, email, or any other method.3.Provide confirmation that my contact information has been removed.?Why I Am Filing This Complaint:I consider this ongoing and unwanted contact a violation of my privacy and potentially non-compliant with applicable telemarketing laws. This situation has caused unnecessary stress and disruption, and I am seeking the BBBs assistance in resolving this matter promptly.

      Business Response

      Date: 05/28/2025

      In regards to complaint number ********. Our *** department removed this customer from everything He should not be called again. Thank you.
      Mandy

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/14/25 I entered into a new lease agreement with Happy Hyundai after having several back and forth conversations beginning on 2/8/25 with sale ****** ****. Before entering new lease I contacted Happy after receiving letter about exchange dealer trade program. Musa informed me that he was familiar with program and there would be no problem with leaving old lease and entering into new lease agreement. We had several discussions about new lease payments and I asked him repeatedly about old lease payments and made it clear I didnt want to responsible for 2 leases and Musa told me repeatly just to bring in old vehicle, old lease was not a problem and I would not be obligated to pay any left over payments on the old lease. On 2/14/25 Musa called and said he had new lease vehicle detailed and ready for me to pick up. I again asked him about the old lease and he again stated just bring in old vehicle and you will not be responsible for any future payments on that lease. I picked up new lease vehicle on 2/14/25 and there was no discussion on old vehicle lease, no end of lease paperwork addressed or any mention at all about old lease payments. My husband and I signed lease agreement on new car, which we had to do paperwork over again on 2/18/25 with signing paper over email because paperwork was done wrong by finance person on 2/14/25. About a week later I received letter from Hyundai finance stating we were responsible from lease payments on the old lease. I contacted Happy Hyundai and spoke with ***** who stated sale manager Musa was not there anymore and they were not going to honor the agreement that Musa made with me, that I would be responsible for remaining lease payments on the old lease.I asked to speak with general manager ***** said he would give her my contact number. I had yet to hear from her.

      Business Response

      Date: 04/11/2025

      Musa is no longer with the dealership. We apologize that this situation transpired. We will issue a check to the customer for the remaining lease payments. Thank you. 

      Customer Answer

      Date: 04/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/21/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Car Purchase: 7/13/2024 ************* 2022, paid about $39,000 Recently bought a used car from this shop. We noticed that it had some scratches from what looked like a minor side swipe on one side. Before agreeing to purchase, we asked if those scratches could be removed, otherwise we were not interested in the car. We were told yes, no issue. We came back to pick up the car over the weekend, but before doing so, my husband called to confirm the scratches were removed. We were told yes, they were taken care of. We show up to pick up the car and the scratches were still there. They then took the car to their detail center and said all fixed. I asked if they were going to come back the second the car was washed and was told No. Went to get the car washed today and guess what magically re-appeared, all of the scratches. So now we have to take this car to a body shop. Very unsatisfied with their service. Would like money back to cover this repair we now have to pay for that were straight up lied to about multiple times.

      Business Response

      Date: 08/05/2024

      We repaired the scratches on the vehicle. Thank you. 

      Customer Answer

      Date: 08/06/2024

       
      Complaint: 22020988

      I am rejecting this response because: you did not fix the scratches on the car.  If you did, I would not have filed the complaint, nor would my car be at a body shop right now where we are paying $1700 to get it fixed. We have received many responses from your team to call your management team to discuss.  Your management team is quite honestly useless.  We were told to bring the car in on Monday the 29th at 8 am to have some 3rd party review the damage to see if they could fix it.  My husband took time off of work, drove over an hour to get there only to be told they had no idea what he was talking about and to wait an hour for the secretary to get in.  When she got in she said, oh that team isnt coming in today because it rained.  Really?  I then called back and asked what the next steps were and someone said I would be called back.  No one called.  You saying you fixed the damage is ludicrous.  You put some wax on the car to hide the damage and when I asked if this was the kind of fix that was going to disappear after a car wash, I was told no.  We would not have purchased this car if we knew we were going to have to pay another $1700 to get scratches removed.  We told the sales man we didnt want it if the scratches could not be removed.  And you guys basically lied and cheated to unload the vehicle on us.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 1 2024 I took my vehicle in to happy Hyundai of libertyville because my transmission was shifting rough and didnt feel right. I popped the hood and there was coolant all over the area of the coolant tank. The advisor and mechanic told me that its because of something with the radiator. Which I thought was odd, how does the radiator make the car shift rough. They had my car for about 5 days. They provided no loaner and changed the radiator for $949.80. When I got my car back, not only was the original shifting rough still there, the check engine light was on and my fog lights and DRL lights werent working at all. I ended up bringing it back to them and expected them to fix the issues. They had my vehicle another 2 weeks and told me that they wanted to try to do a transmission flush and it would cost me an additional $270. At that point I told them no way just fix my lights that they messed up and I didnt want them touching anything else because they had already messed it up worse than it was. The following day I called to let them know I was picking my car up that evening after work. At that point the adviser told me that the trans flush would be free. I knew something was wrong and it felt suspicious. I told them no just fix the lights. I was going out of town and didnt want my vehicle with them. I got back into town July 8 2024 and scheduled an appointment with a mechanic. In one day they fixed the engine light and told me I have a bad transmission that is slipping. Im wondering why Happy Hyundai charged me to replace a radiator that obviously wasnt the issue and its the transmission. I was blatantly lied and stole from with that repair. I also dont understand how the check engine light was fixed because a valve was loose, yet Happy Hyundai couldnt figure out the problem and wanted to charge me even more money. I was scammed and misled by Happy Hyundai and I would like to be reimbursed for wasted money on a rental and the radiator replacement.

      Business Response

      Date: 07/08/2025

      The reason his transmission issue was related to his radiator and coolant was because he had a faulty cooler line, which carries coolant to transmission components to regulate heat. His issue cause coolant and transmission fluid to mix, which is not supposed to happen causing a transmission issue. 
      His cosmetic issues were not caused by us, he just blames us and expected us to fix them for free.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our engine seized on 10/3/23. Had 2017 Santa Fe Sport towed to Happy Hyundai. Was told engine would be replaced under warranty. We ended up with a bill for $2450.37. When they placed the new engine, there was an electrical problem. A problem we did not have prior to the engine seizing. A fee to diagnose the issue STARTING at $200. They found said issue & gave us 2 options to resolve. One being a full solution costing $$$ and one $ for a work around. During this time, our vehicle was held hostage. ********************* threatened to charge us a fee of $45 a day for the loner we had while they diagnosed the car. We were forced to either pay them more for a rental or pay $ to get our vehicle back. We ended up paying just to get it out of there. They had my car from 10/3/23-12/18/23. Now on to May 2024. We took our car for the first oil change to our trusted mechanic after the engine was replaced. He identified an oil leak from the turbocharger. He suggested taking it back to the dealer. So I did. They charged me the another diagnostic fee, as mentioned above, $200 to look at it and tell me the turbocharger needed to be replaced at a cost of over $3200. The $200 would be applied to the repair if I agreed that day. I took the car to another repair facility our trusted mechanic suggested and they examined the car. They diagnosed it as a leak in the return line seal with an estimated cost of $400. He said the seal should have been replaced while changing the engine and I should be adamant demanding they cover this repair.During the initial repair of the engine, Happy Hyundai told me all four tires need to be replaced. But during this last visit we were told only the 2 front tires would need to be replaced soon. We had not replaced any tires!?Prior to the engine seizing, we did not have any oil leak. We did not have electrical problems. We never had any major problems. These guys are out to rob you blind and ruin your vehicle in the process.

      Business Response

      Date: 07/08/2025

      They came in with a vehicle that needed an engine replacement. We were able to get that covered under warranty with no charge to them. We also gave them a loaner vehicle at no charge to them as well. Before the engine was even installed, which was also before anything was taken apart, we saw the vehicle was not starting on its own. We had to bypass relays to start the vehicle due to the condition the vehicle arrived in (from another shop, on a tow truck) just to get it in the shop and diagnosed.
      I gave them the option in the very beginning, do you want us to replace the wiring and repair what the other shop broke, or repair everything as is which was much cheaper. Nobody held their car hostage. I gave them the option of us doing nothing and simply having the same facility that dropped it off also pick it up so they can fix their mistakes. They "doubled down" and claimed the shop it came from didn't make any mistakes. That is the point where I became the villain in their story and all we were doing was "trying to take advantage". You will also se in the attached estimate we charged them half the cost to fix the wiring as well. All we did was try and help.

      Customer Answer

      Date: 07/12/2025

       
      Complaint: 21724010

      I am rejecting this response because:

      yes They did replace the engine after taking a long time to review it. And yes they did provide a loaner car for part of the time it took to replace the engine. They did not repair the turbo charger that was damaged when the engine failed.  So I had to have another mechanic fix the turbocharger.

      when the engine seized, we took it to a local mechanic to examine. They removed a couple of relays and cut the drive belt.  I was charged over $1500 to analyze the two relays that had been removed to try and start the engine. Considering they are a Hyundai dealership, the putting the relays back should have been a simple fix not $1500 to look at it and maybe more. They also required me to turn in the loaner before the car was fixed.

      Based on our experience with Happy Hyundai, we sold the car and will not consider another Hyundai in the future.

      Sincerely,

      ***** ************

    • Initial Complaint

      Date:04/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased A vehicle at this dealership 2 years ago and and was promised 2 keys and was told by ***************** and there was a person apparently was the owner or dealer manager and was told that I would be receiving my second key in mail due to chip shortage, now that yesterday that my father and I called we asked about the second key and was told that they were still waiting to receive chips so the second key could be done but I have scheduled and walked in dealership times throughout the year to find out whats going on with the key, the person that answered the phone call was ***** whom was the sales manager and was extremely rude and ended the call.

      Business Response

      Date: 04/26/2024

      We ordered a key on April 21st 2024 and will let the customer know when the key has arrived.

      Customer Answer

      Date: 04/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car 02/13/2024 from a salesman called ***** at happy Hyundai in Libertyville. I traded in a 2013 ***** civic for a 2021 Hyundai Kona. It was late at night with my 2 kids and ***** promised me it would be big enough to fit my 2 kids comfortably with a double stroller. It was very hectic with my 2 kids while everything was getting done and I felt I got taken advantage of because of that. They added unnecessary cost to the car without my knowledge and got me new plates without even telling me when I thought they would just transfer it. I went in today 02/14/2024 to return the car because I spoke to the bank (Americredit) and they have nothing in their system that the car is funded but the used car sales director said it was. His name is *********************** and he flat out said it was funded that they wont take the car back and that they can do anything and that if I dont pay the car that it will be a repossession and that Ill get sued. None of that is true and I even called the police and they lied to the police stating they overnighted the paperwork which I got confirmation from a general manager from a rival dealership that they dont do that. I just want my car back because the Kona cant fit my 2 kids and I cant drive safely because my knees are touching the steering wheel since my daughter is seated behind me and shes only 1 years old so she has to face the rear. They did nothing to try and help me knowing my situation with my kids and lying and holding my car hostage knowing that the Kona isnt funded yet

      Business Response

      Date: 03/04/2024

      We traded the customer out of the vehicle and she is ********************** now.  
      Thank you. 
      Mandy

      Customer Answer

      Date: 03/06/2024

       
      Complaint: 21295243

      I am rejecting this response because: they were difficult the whole time I tried returning the vehicle because they sold me a car that clearly didnt meet my needs. On top of that they blatantly lied the whole time and even threatened to tow the car back to my house if I left the car at the dealership. They said it was funded when it wasnt and they even lied and said that I would get sued if I didnt take the car because it would be a repo even though the whole thing was spot delivery and wasnt even funded. The *** financial manager, used car director, and their salesman all lied to me over and over again. They deliberately tried to keep me in car that wasnt a good fit and a car that I wasnt happy with because they just wanted to make money. They are horrible people who are clearly money hungry and that have no problem being rude and even lying to their customers. 
      Nothing they did helped resolve my issue which was, taking their car back, giving me my car back, and my deposit I did everything on my own to point where I was calling the bank everyday to make sure they didnt fund the car. 
      Sincerely,

      *************************************

      Business Response

      Date: 04/26/2024

      Not sure why she has a complaint.  We took the vehicle back.

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hyundai protection plan and gap insurance was purchased on 03/14/2023 and was cancelled on 04/13/2023. The amount was for $2545 plus taxes. The amount was supposed to be refunded to the bank who is lien holder for the car. Hyundai has already confirmed on the email attached that the full refund was provided. And it was sent to dealership on 04/14/2023 via check *******. There has been no response on the phone, emails from the dealership. I just think they do not care about refunding it as its already been 4 months. Email conversation is attached.

      Business Response

      Date: 09/07/2023

      Please see the attached. 

      Customer Answer

      Date: 09/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************************

    Happy Hyundai of Libertyville is NOT a BBB Accredited Business.

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