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Business Profile

Bathroom Remodel

BCI Acrylic Bath Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** calls harassment nonstop I've blocked the number they call from multiple numbers all day all night upto **************************************************************************************************************** about 1hr

    Business Response

    Date: 08/19/2024

    Each of our customers are independently owned and operated.   We have reached out to the local contractor Bath Planet of ***************/Leaf Home and they did put this homeowner on their do not call list.   We apologize for the inconvenience. 

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant harassment, calls EVERY HOUR from multiple different area codes. I work nights and they call all day while I'm trying to sleep. Calling back only connects me to a machine. I have blocked multiple numbers and added my number to the DO NOT CALL registry.

    Business Response

    Date: 07/01/2024

    Each of our customers are independently owned and operated.   They are independent contractors.  Based on your zip code, we have notified Bath Planet of Inland Empire to place you on the do not call list.  We apologize for the inconvenience.  Thank you

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited repeated phone calls and text messages from this company.

    Business Response

    Date: 06/18/2024

    The homeowner signed up for an estimate 6/17.  Their number will be removed from the local Bath Planet dealer.  

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a tub replacement done for $8,000+. This was done and finished with no problems, beautiful., on 7/9/2020 w/ lifetime warranty. Cracks began in floor pan. We took pictures and measurements and sent them to original folks who put it in. They no longer do that for the company, they won't honor warranty. Called home company, they won't honor warranty. I don't want replacement of pan, but a coat of resin or acrylic over cracks would do. No one wants to honor the warranty. Seems to be a breach of contract, please advise..

    Business Response

    Date: 04/15/2024

    BCI is a bath manufacture of some of the Bath Planet products.   Each of our customers are independent contractors, independently owned and operated.  We are not a franchise.  

    The homeowner is welcomed to contact us to see if it's our product or not.  We will reach out to the number on the contract to get additional photos.   

    Customer Answer

    Date: 04/24/2024

    Complaint: 21577243

    I am rejecting this response because: We do not accept the determination from the company and we want it fixed or reimbursed for the cost to have it fixed from the company as it is supposed to be covered by a lifetime warranty.

    Sincerely,

    **************************; 

    Business Response

    Date: 05/08/2024

    Based on the photos, the scruff marks do not appear to be cracks in the product.   Scuff marks can be buffed out with a local refinishing company.  

     

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21577243

    I am rejecting this response because: They offered to have someone look at problem they trust. We have not heard from a company who is doing the estimate/problem for resolution.

    Sincerely,

    ***************************

    Business Response

    Date: 05/09/2024

    The photos the homeowner provide does not appear to be cracks in the product.  We have advised the homeowner to contact a refinishing company that could buff out what appear to be scratches.  We also told the homeowner we are not affiliated with a refinishing company.  

  • Initial Complaint

    Date:04/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stand up shower has water penetrating through sealed sections and is unusable. The whole reason I chose to use bath planet was because of the acrylic materials used for the showers and are supposed to be water proof. I would like this repaired or refunded.

    Business Response

    Date: 04/17/2024

    BCI is a bath manufacture of some Bath Planet products.  We do not install.  Each of our customers are independent contractors.   Independently owned and operated.   We are not a franchise. 

    This homeowner's contract and installation was done by *****'s *****/Bath Planet of NM, who does not seem to be responding or answering any phone calls.  

    BCI warrants BCI product.  We have reached out to the homeowner to ask for additional shower door photos to see if it's our product or not.  

    Customer Answer

    Date: 04/19/2024

     
    Complaint: 21571362

    I am rejecting this response because: First off I would like to say I appreciate BCI taking responsibility for a company Aesop BathPlanet who is not responding and or has gone out of business. This case should be forwarded to Aesop BathPlanet. As they are the business responsible. If they are truly out of business what course of action would need to be taken to remedy my problem? 

    Sincerely, 

    *********************************

    Business Response

    Date: 04/22/2024

    This is not our shower door.   We did not manufacture this door and we did not install it.    We are not a franchise.   BCI is a bath manufacture of some Bath Planet products.

    Their contract is with Bath Planet of NM/Aesops ***** - who is independently owned and operated.  We do not know who's door this is.  They would need to contact Bath Planet of NM/Aesops ***** to find out where they purchased this door.  

    We can only provide warranty on BCI product. The scope of our authority is limited to the warranty of our products against manufacturing defects.  This is not our product.  

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sales people at this company are on the boarder of harassment. Non stop calls and texts after I have repeatedly told them to stop contacting me. I inquired a year or so ago, told them I was no longer interested and then recently I was looking at my options to get my tub resealed (never inquired to bath planet a second time) and they will not stop calling and texting me.

    Business Response

    Date: 03/26/2024

    Each of our customers are independent contractors.  Independently owned and operated.  We have reached out to the local Bath Planet contractor in ********* who has put this homeowner on the do not call list.  We apologize for the inconvenience.  

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my information to receive a quote online, have decided on another contractor, and they have called my cell phone from over 15+ different **** area numbers and will NOT stop calling me. Over 5-7 times a day, every 2-3 hours. INSANE!

    Business Response

    Date: 03/05/2024

    The local contractor in that area:  Bath Planet ******* put them on a do not call list.  Thank you for letting us know.  

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving numerous calls from this company or the company they hire to take calls and forward to them. I have never reached out to this company and when they call here and ask for *****, I the one time said, ***** is not here, very rudely she said, then go get her. I said, no one by that name lives here and she abruptly hangs up. But still day after day, I keep getting calls for *****. Telling them to quit calling is not working. Can you please look into this.Thank you.

    Business Response

    Date: 03/15/2024

    In ************, we are the manufacturing office of some Bath Planet products.  Each of our customers are independent contractors.  They are independently owned and operated.   I will ask the local contractor to put them on their do not disturb list.  I apologize for the inconvenience.

    Customer Answer

    Date: 03/28/2024

     
    Complaint: 21369920

    I am rejecting this response because:
    Good Afternoon,

    I was going to write yesterday and say I was satisfied with the company's response, but luckily I did not because today, March 28, 2024 at 1:57 pm, I received another phone call from one of the company's contractors that they said, they would contact and ask them to put our phone number on the do not disturb list.  When they call, they ask for *****. I have told them numerous times that there is no one by that name at this number. Today the person that  called identified herself as, **** and her phone number is:  ************

    So at this time, I am not willing to close the case. 

    I also tried to do this online using the link you provided, but it said that page could not be found. I was instructed to enter the following code:  21369920-BC868.

    So, at this time, I reject business response.

    If you have any questions, I can be reached at:  *********************** Or *********************, ***************************************************************************; 17112
    Sincerely,

    *********************

    Business Response

    Date: 03/28/2024

    She is on our do not call list.   We do not have a **** at our company.   We have called the local contractor in PA and they have her on their do not call list.  

    Unfortunately, we do not know who is calling her.   When we call the 888 number the homeowner provided, it does not go through.  

    If the homeowner gets more info, please let us know.  Hopefully they will not get anymore phone calls.  

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21369920

    I am rejecting this response because: Good afternoon,
    I received a letter from your office today, March25, 2024 advising me that the above mentioned case was closed. I emailed your office last week and included my ID# and said, I was not willing to close the case because I was again contacted by someone from this company again. They continue to call and ask for *****, I have told them repeatedly that there is no one by that name that lives here, but yet they are still calling.
    So, in closing, I do not accept the companys response that they have taken my phone number off their do not call list.
    Please let me know that this case has not been closed.
    Thank you,
    Pattt Shade

  • Initial Complaint

    Date:01/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inquired about bathroom remodel once and decided not to pursue. But now this company calls me roughly 3 or 4 times per day EVERYDAY! I blocked the number but i still see how often its calling and is blocked. I wanted nothing to do with this company back shortly after i simply inquired. I dont want anything from them now. I made it known i would not pursue their services. But still they are calling SO much...it is simply unacceptable from any companys model. They need to STOP!!!

    Business Response

    Date: 02/06/2024

    BCI is a bath manufacturer of some Bath Planet products.  We do not sell direct to the public.  

    Bath Planet ******* is an independent contractor.  Independently owned and operated, ph ************.  I have reached out to Bath Planet ******* to ask them to put this homeowner on the do not call list.  Thank you

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a shower installed in Feb 2023. Since the installation which cost $10,000, there have been multiple issues. The shower leaks on the downstairs ceiling; the coloring is coming off of the fixtures; the doors are so out of line that they do not shut properly and therefore leak, and the water does not shut off properly when the tap is turned off, so it is constantly dripping. We have made multiple attempts to contact Bath Planet to have these issues rectified. When trying to contact Bath Planet of *******, they say they are only schedulers, and we, therefore, need to speak to head office. When we speak to head office, we are told that we need to speak to Bath Planet *******. For some reason, the Bath Planet on the sales contract is Bath Planet ***********, even though we are not in **********. When calling this office, I am told that the Bath Planet on the Sales contract is no longer in Business even though the office I am calling has the same address as the address on the sales agreement. This seems like a scam to me. The salesperson from Bath Planet makes it sound like Bath Planet is installing the shower and does not make it clear that they use subcontractors for the installation. We have been left with a shower that needs fixing and no one to contact regarding these issues.

    Business Response

    Date: 02/05/2024

    Bath Planet of ***********/Bath Planet of *******/Axiom Solutions - they are an independent contractor.  They are independently owned and operated.  ************************* does not appear to be in business anymore, he's not responding to our calls either.

    BCI is a bath manufacture, but no installations.  We will work with the homeowner directly to get their fixtures replaced. 


BCI Acrylic Bath Systems is NOT a BBB Accredited Business.

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