Business ProfileforPhillips Chevrolet of Lansing, Inc.

I went into Phillips ***** in Lansing on 11/16/2023. I went to the parts department to inform them of Brake Dust. I spoke with a gentleman in parts about the issue. I asked if they had ceramic brake pads and the cost of those Pads. I was given a price of ******, never being told that this was just front brake pads only and they were not ceramic. I asked once again were they ceramic and was told yes. I paid a total of 975. 58.(It was not ****** that gave me this information however is name is listed as on the invoice). On 11/22/2023 I went in to pick up the brakes and have them installed. ***** was at the counter this time and I gave him the invoice number and he brought the brake pads back to the front. I asked if that was it, he explained yes. I explained at that time that this is not what I thought I was getting. He doubled checked invoice and explained that this was all that was ordered, and he apologized. I asked him for a quote on rear and he provided it to me. I am still at this point under the impression that the brakes I have are ceramic per my discussion on 11/16/2023. I paid an additional 150 to have the pads I purchased installed. On 11/24/2023 I did some research and called back to the parts department and that is when it was explained that these were not ceramic brake pads, they are replacement pads. There was no wear and tear on the brake pads they were fine with the exception of the dust. Had it been disclosed to me prior to purchase and installation of these NON-CERMAIC Pads I would not have purchased or had them installed. The Parts advisor on 11/16/2023 was very misleading, and as a result I am now out of $1125.58.