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Business Profile

Dry Cleaners

CD One Price Cleaners-Lansing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cd1 cleaners shrunk three pairs of pants and tried to blame on manufacturer, when I have had other pants of same brand cleaned there over the years, said she steamed them and it would be better and they turned out worse, I believe they just didnt want to pay the $500 dollars or better to replace the pants , Im just want pants replaced. 

    Business Response

    Date: 02/24/2025

    Dear Mr. ******************** you for taking time to submit your complaint. We at CD ONE PRICE CLEANERS thrive for best customer experience. We understand sometimes it doesn't go as per our plan. When we start processing garments, we carefully follow the care label. In this case, we have done the same. We have also measured the pants which shows correct length. We would like to offer $10 credit towards future cleaning. We are sorry that we came short in provided you the best experience. Thank you for taking time to bring this matter to our attention. 

    thank you,

    - CD ONE PRICE

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I talk to manager my Jeans rip while cleaning refuse do repair or refund me.

    Business Response

    Date: 05/23/2023

    manager was called *********************** for his old Riped pant  while cleaning time, and we offer him to do alteration on his pant, he was accepting this offer And we are sending his pant for alteration. he will pick up on Monday. 

CD One Price Cleaners-Lansing is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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