ComplaintsforFine Tune Auto Service
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Complaint Details
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Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car Kia ****** 2017 was recently serviced at this company between 9/26/2023 - 10/11/2023. I picked the car up which ran fine no issues with the next oil change being at ******. Around 12/1/2023 the oil light on my car came on with it being before the miles i was just going to top off the oil and get the oil change the following week. I attempting to open the hood in which it made the pop open side but only the driver side lifted slightly and the passenger side of the hood stuck. On 12/4/2033 i called up the Fine Tune Auto spoke with the male rep who be at the desk and told him the story about how the last service on the car was at the shop and how the hood wasnt working and was before the car was serviced and returned. The man stated $140 just to see whats wrong and i retorted this must been came from the services I dont fix car nor have a need to open the hood unless a light pops on in which it did and I responded by setting up oil change appointment. But when the engine light popped on and the hood wont open i became very concern.Business response
12/20/2023
We apologize that you received this answer as it was incorrect. We should have offered to bring the car in the shop and check over our work, and attempt to get the hood open. We are still willing to do this at no charge. Please reach out by calling ************ and we'll be happy to do that. Sorry about the misunderstanding.Initial Complaint
08/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car in for service around the 16 of July for service. They scratched the car door claimed the sent it to body shop every time I call they keep giving me the run around. I dont know where the vehicles is its going on 6 weeks .
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.