Complaints

This profile includes complaints for ACCO Brands Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ACCO Brands Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ACCO Brands Corporation

  4 Corporate Dr Lake Zurich, IL 60047-8924

  
• 

  ACCO Brands

  Centerville, OH 45429

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a controller in May of this year, I was playing a game and the left trigger quit working and the right thumb stick fell off. I contacted power A and keep getting the run around for a warranty claim. They are condescending in tone and have absolutely no intention of honoring a warranty they supposedly offer.. all they do is reaper themselves in email and asking for information thats already been given. Im not above taking something like this to court just to prove a right when their is wrong.

  

  Business Response

  Date: 06/30/2025

   

  We appreciate your business and hope this situation can be resolved. After an inquiry with our client success partners, I was informed that the customer reached out to us on June 17, 2025, claiming for warranty replacement. The customer controller was asked to be returned for testing, and the exchange seemed to be prolonged due to incomplete details provided to test the controller. 

  The client success team also informed me that a replacement controller was sent to the customer on June 27, and our team considered this matter resolved.

  Kind regards

  ACCO Brands

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complied with their request to supply the receipt and correct information to warranty a failed controller March 20, 2025 and I still have not received the replacement yet. Although we will never purchase a "PowerA" controller or accessories again, i have had previous "PowerA" controllers that were warrantied within their replacement time frame and it seems now after contacting them a couple of times that they have simply said, "screw me" and ignored my replacement.

  

  Business Response

  Date: 06/23/2025

  Upon initial inquiry, it appears that this customer first reached out to us in May 2023 and was given a replacement controller. He reached out again in March 2025 claiming for another replacement, so our customer success team proceeded with the warranty validation and asked for the photo of the product and copy of the receipt which the customer never provided. A screenshot of our internal record relating to this customer has been attached. Since we didn't hear from the customer, the case was closed due to no response.

  In response to this complaint, I requested that our team reach out to the customer. Our customer success team confirmed they have initiated contact with the customer.

  Kind Regards

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/15/24: Purchased one (1) Five Star 3 binder for the ********* school year. Amount paid: $26.36. Five Star has a well advertised Lasts all year Guaranteed guarantee on all their school supplies. 03/10/25: Reached out to report the stitching on the front pocket had come unstitched - thus creating a large opening/vent for items to fall out. This defect was reported via the website contact/claim instructions. We included photos of the damage, and it was reported within the warranty period. From the photos, it should be obvious this is a defect - not a sign of abuse/misuse. 03/11/25: *** responded via email, Hello I do apologize but we are out of stock of this binder. I am sorry for any inconvenience. Thank you ****. There was ZERO attempt to resolve or make whole per the warranty! There is no customer service phone number to speak with a live agent. Upon further review - the *** response has also proven false/inaccurate as the same binder was found in stock and readily available to ship on the Five Star website.

  

  Business Response

  Date: 04/24/2025

  Our Customer Support team shared that this customer reached out and at the time, we were out of stock of the item that she had purchased.  We offered a same/similar item in a different color. The customer replied to us that she would accept the substitution, and the replacement was shipped on 3/20/2025 and delivered on 3/21/2025.  The customer sent a follow-up email to our team with the message below:
  
  *******,
  
  Thank you for your timely response. I will notify the BBB the issue has been resolved upon receipt.
  
  Best,
  
  We believe that this issue was resolved. 

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 16 2024 I bought 5 of their Peely 3.5mm earphones on amazon that should have came with a code for "Its complicated" fortnite emote (as advertised on their listing, website, and the box of the product itself).After redeeming the codes that came with it I got codes for a wrong item in all 5 boxes. The code was for "prickly axe pickaxe" even though on the physical card with the code it said it was for another emote they advertised.After contacting them via their email I was told "we believe this purchase may fall outside the scope of typical consumer transactions", and they refused to help me fix the issue.They told me I should contact amazon directly for "assistance with resolving the issue related to the code".I contacted amazon but obviously they can not help me with the code that's inside the packaging and as I expected ****** just told me to return it for a full refund if the manufacturer is refusing to help.I googled about this and found a reddit thread with people who had the same experience with them. Apparently what happened is that they also have another product that grants you the prickly axe pickaxe code, and what they had done is they mixed up the codes between products due to their incompetence and now they're just scamming people who are expecting one fortnite item when in fact they get something completely different.

  

  Business Response

  Date: 01/14/2025

  To whom it may concern,

  After speaking with our **************** lead, it was brought to my attention that when the customer initially reached out to us in November 2024, they asked for 2 replacement codes which we provided. However, the customer again reached out to us on January 2, 2025 asking for an additional 5 replacement codes which sounded suspicious to us. The number of requests does not seem to be in line with an average consumer user. In response, our **************** agent asked for the customer to return the ********************** to ****** and request a replacement through that route. 

   

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22772602
  
  I am rejecting this response because:
  
  The sole reason I bought the product is because it came with the codes for the fortnite emotes. The business's response is correct. I initially bought 2 pairs and they provided a replacement after I provided the receipt, product pictures and proof of wrong digital codes being included with their products which left me satisfied an reassured. After that I ordered 5 more products thinking that even in case of wrong digital products in new products, I could just go back to the business and ask for a replacement of the code card. However this time the business refused to help me out stating that Im not an "average consumer user".
  And now after that apparently buying their products via official channels results in me being called suspicious.
  
  I provided them with all proof and they are refusing to take accountability for packaging the wrong code card with their product and are refusing to remedy the issue.
  A simple ****** search reveals I'm not the only customer with this issue: *******************************************************************************************
  
  Their solution that involves asking for a product replacement from amazon wont fix the issue since it seems that all of the product in stock they provided to ****** have the same LOT number with the wrong code included with it.
  Absolute joke of a company, to anyone reading keep note because this is how you will be treated after you run into issues if you decide to become their customer.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 01/14/2025

  Mr. ********, 

  We would like nothing more than to have an agreeable resolution to your issue and a positive experience doing business with us. We do appreciate the time you took to upload your invoice and proof of purchase, however, our team advised you to process a refund through ****** (the original purchase site) because they are unable to process refunds for purchases outside of our official website.  ****** should fulfill refunds as long as the process is started within the return period. 

  Kind regards

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22772602
  
  I am rejecting this response because:
  Returning a product for a refund from ****** does not solve my issue and I'd prefer getting what is advertised instead of doing that. It will negatively impact my amazon account, and even if I ordered the same product again I will still get the wrong code in the new product packaging because this was a packaging mistake with this product lot by the manufacturer.
  I'd rather have what was promised instead, or you should do a product recall since you are not providing what is advertised on the product packaging.
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a wired Xbox controller from you and after 3 months it has become a piece of trash, the buttons stick and have developed stick drift, this is not normal for a controller, it's outside of the return window so it falls on you to make this right, I've never had this happen with a controller so soon after buying it this is outrageous

  Customer Answer

  Date: 12/05/2024

  My ****** receipt

  

  Business Response

  Date: 12/11/2024

  We are in receipt of your report and have reached out to our quality team for support. Once I receive further instruction from our team, I will share that with you, we hope we can arrive at a suitable resolution to your complaint. 

  Kind regards,

  ACCO Brands

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lumectra lighting is not working

  

  Business Response

  Date: 01/21/2025

  Mr. *********, 

  I apologize for the delayed response to your submission. If your desired resolution is still an exchange or repair, please submit a picture of your item or a receipt of purchase. We will happily work with you to ensure your satisfaction as our policy allows. 

  Kind regards

• Initial Complaint

  Date:09/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of "Interactive Composition Books" through *********************** and only received 1 set. I contacted Five Star about the issue on 09/04/24 about the company they use to ship products (ACCO Brands Direct, ********************************************************) and have still not received a response back. I would like a refund of ***** plus tax. Thank you. 

  

  Business Response

  Date: 09/23/2024

  Hello *** ******, 

  Thank you for your submission, we are in the process of reviewing your claim and your initial communication with our customer support team. We hope to reconcile the issue and resolve this matter promptly. 

  Kind regards, 

  ACCO Brands Corporation

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted PowerA in regards to their controller charger shorting out and breaking both my PlayStation 5 controllers. After about a month of going back and forth of proving I paid for them and etc, they sent me a shipping label to send them the controllers and the charger. I sent it to them and after 2 months they got back to me stating some debris in the controllers (which there wasnt really any of) caused both controllers to not only not turn on but charge or anything as well. These controllers are only about a year old and have never been subjected to any spills or debris that would in fact break both controllers at the same time after being placed on their charger other than their charger short circuiting causing no power to ever get through. Their solution after the 2 months of supposedly testing the controllers are to send me back the broken controllers and have me deal it myself with no sort of warranty solution or anything. So Im essentially out of pocket quite a bit of money because those controllers are expensive and they are offering nothing or any resolution other than sorry it took so long to test the controllers. Their customer service has been super unhelpful and unprofessional and looking online Im not the only customer who has faced these issues with their products and they offer no solutions to them either. I have more pictures and all emails if required for better examples.

  

  Business Response

  Date: 08/13/2024

  Hello *** ********, 

  We are in receipt of this complaint and we are reviewing all relevant communications relating to your matter. We will provide a more detailed response to follow. For the time being, We have sent a new charger to you and it appears to have been delivered on August 7, 2024.

  ACCO Brands

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22093973
  
  I am rejecting this response because: I have not received any new charger. Nor the controllers back. Regarding the new charger was there a tracking number I was supposed to receive? What address was it sent to? 
  
  Sincerely,
  
  Kallion ********

  

  Business Response

  Date: 08/21/2024

  Hello *** ********, 

  
  In your last response, you had not yet received the replacement charger, we hope that you have now received it as we can see from the ***** Tracking No. ************ that the package has been delivered. We have also prepared a package to provide a replacement of both your controllers, we hope you have a better experience with the new charger. Please do not hesitate to reach out, we value you as our customer. 

  
  Kind regards, 

  ACCO Brands USA LLC

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22093973
  
  I am rejecting this response because: I'm hoping to receive a Tracking number regarding the controllers package before accepting and closing the case as the mail situation, as witnessed with the controller charger is unreliable. I did end up finally receiving the charger package.
  
  I appreciate the effort to resolve my complaints. 
  
  Sincerely,
  
  Kallion ********

  

  Business Response

  Date: 08/30/2024

  Dear *** ********, 

  It was brought to my attention that your controllers are not made by PowerA, upon review, since there was no sign of malfunction caused by our docking station, we have determined to send back the controllers. We have already replaced your charger and we hope that resolves any issue you previously experienced with our product. 

  Kind regards

  ACCO Brands

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22093973
  
  I am rejecting this response because: Your charging device is what caused my controllers to stop working. They are literally fried from the inside due to your charger how is that so hard to understand? Explain how debris causes two controllers to not power on or even charge? That would only happen if your charging port fried the motherboard. 
  

  Once again you guys are dancing around this, you literally said over a week ago you guys were replacing it. Fast forward two weeks now all of a sudden you arent. You guys are a joke of a company and NO im not happy with this resolution and I will keep rejecting it until you guys make it right. Its a shame such a big company cant even replace two controllers. You guys are a scam. 
  
  Sincerely,
  
  Kallion ********

  

  Business Response

  Date: 09/23/2024

  Dear customer, 

  We are disappointed that it seems we do not agree as to a proper resolution. We replaced the charger you purchased from us as we inspected it and could not determine why it had failed. Upon inspection of the controllers, we did not see any reason why they should not work with the new charging station. Since the controllers were **** and not an ACCO Brands controller, if there is any faulty components, those should be addressed with Sony. 

  Kind regards, 

  ACCO Brands Corporation

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enclosed, please find a copy of a complaint letter I forwarded to ACCO Brands/Mead Products, LLC; P.O. Box ******, ******, ** *****, on December 19, 2023, together with several defective products.To date, this business has failed/refused to respond or provide the requested resolution. I hereby submit this complaint requesting the resolution stated in my initial complaint:1.A full refund in the amount of $183.86, and 2.Replacements of each item listed containing defects as compensation for this inconvenience incurred.Thank you in advance for your immediate attention and assistance. P.S. Please forward me a copy of this business/ BBB profile.Thank you.

  

  Business Response

  Date: 02/15/2024

  Dear ******************, 

  We are sincerely sorry that you haven't had the best experience with our customer satisfaction team. We have sent an inquiry to our team responsible for additional details and we will do everything we can to ensure you are satisfied with the result of this complaint. 

  Kind regards

  Customer Answer

  Date: 03/06/2024

  Complaint: 21265857
  
  I am rejecting this response because: please see the attached letter.
  
  Sincerely,
  
  ****************************, #*******  

  

  Business Response

  Date: 03/26/2024

  Dear ******************, 

  We can certainly understand your frustration with our Company, and I assure you that we would like to do our best to resolve this matter with you in the best way possible. It is my understanding that our customer care team was unable to track your most recent purchase, in fact the last purchase they have on file from you is dated 2022 and it was for a Quartet glass board. 

  If you are able to provide a copy of your purchase receipt or any other proof of purchase such as a copy of your check or credit card charge, that would be extremely helpful to us. 

  We hope to resolve this matter with you as soon as we have the additional information needed to proceed.

  Kind regards

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21265857
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  ****************************, #*******

  

  Business Response

  Date: 04/19/2024

  Hello ******************, 

  We understand that your preferred resolution to this inquiry is a refund for the items you purchased, however, without a proof of purchase or receipt our policy is to provide a replacement of your defective products. We hope you find the replacement items meet your satisfaction. Based on your initial communication, we have included 5 - Five Star *********************** Ruled Notebook [SKU#*************] and 5 - Five Star 7 Pocket Expanding Files [SKU#************]. The items have been shipped via ***** Tracking No. 273611100854. If you have any questions, please call ************** and reference order no. 18429752. 

  Thank you

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21265857
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************, #*******

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is regarding a company owned by ACCO Brands Corporation: PowerA. *** tried to resolve this issue with them directly but their customer service wont respond to me. I bought a controller for my husband as one of his Christmas gifts to play a mobile game. We didnt realize we couldnt play the game until after we received it and it has been an absolute headache trying to get a refund.I contacted them the day it was delivered to initiate a return. It took them days to approve the return and give me a return reference number. I then had to pay for return shipping that had a tracking number ***** as they threatened they could do nothing if the product was lost in the mail. I obliged and took the item to *** and got both a tracking number and insurance on the package.I provided them the tracking number same day. Keep in mind the address I was given by customer service is not listed on their website or anywhere on the internet so I wanted confirmation from them that they received it. It was delivered to them on 01/02 and I have sent a message or called them every single day to get a response.Ive tried the contact us. Ive tried their ******** messages. Ive been leaving comments on all their ******** posts trying to get a response. I called their customer service number, listed NO WHERE on their site and had to get it from the main company, and have left multiple voicemails. Ive gotten no response since the initial correspondence. I havent spoken to a customer service representative because the line keeps hanging up after 10 minutes of waiting.They have the item I bought and have now spent $130 on it; I have nothing. This is such a scam of a company. They are not BBB certified so you cant make a claim there. I made the mistake of buying from them and now Im paying the price. I just want a refund and for this headache to be over.

  

  Business Response

  Date: 01/11/2024

  Hello ******************, 

  First, I'd like to say that we value all of our customers and take pride in our excellent customer relations.  I have submitted an inquiry to our PowerA team and will work towards a resolution that suit the needs of all parties. Please allow a couple of days for me to gather all the information needed for a proper response. 

  Kind regards

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do sincerely appreciate you looking into this matter as I know you are not PowerA themselves but the larger entity. This is the best customer support Ive gotten in this entire event.

  Thank you again.

  
  Sincerely,
  
  ***********************