Reviews

Review Details

• Review fromAnn R

  Date: 04/27/2025

  1 star
  This company is the worst. Apparently in 2025 they dont e-mail. They send along scam sounding phone calls, and thats for someone like myself who pays their bills. They sent back my LAST mortgage payment because it did not include the recording fee, instead of holding it, and then e-mailing me they were very deceptive. I had to wire the money to them! the whole experience stunk

• Review fromMichelle L.

  Date: 07/12/2024

  1 star
  They are the server company to the mortgage company we use- ******************* DMI sent my account to collections- ****************** was unaware. DMI gave false information to Cardinal about my account, causing me to be affected by it. ******** tells me that I will not be paying any fines/fees/penalties for this and that they're taking care of it... Yet now, DMI has people TRESPASSING on my property and leaving door hangers multiple times a week on my door for the issue THEY created! Never again. This is an incompetent company. out of 10 do NOT recommend them.

• Review fromJill F

  Date: 12/06/2023

  1 star
  WARNING! This is Hands Down the WORST MORTGAGE COMPANY/SERVICING COMPANY I have ever dealt with. This company has managed to make a mess of both of the mortgages that they've owned/serviced for me. I just made my fourth call to them to correct a mistake they made, processing my bi-weekly mortgage payment, only to be told that I have to go through the entire application, approval and pre-payment process (that means make two FULL mortgage payments in one month...which I already did,) all over again. They admit they made the mistakes with my account, but refuse to correct their error. Both my husband and I have been real estate agents, dealt with many mortgage companies and owned 12 properties over the years. When you apply for a mortgage MAKE SURE the company you are getting the mortgage with will not sell the mortgage to, or have it serviced by, Dovenmuehle. I am shocked that any reputable bank would ever work with them!

• Review fromAbel L

  Date: 11/10/2023

  1 star
  I'm a contractor working on a house that DMI is the borrower for the property. On or around July 24th DMI received a check for a house fire from the insurance company. 9.5.23 we began work because the home owner was told by DMI that a deposit payment was on the way. We've done demo, fumigation, purchased & ordered thousands in materials. Fast forward to 10.3.23 DMI first payment came through for less than $9800. What a joke right. The total invoice is well over $100k. Here we are 10.10.23 have not received any other payment and are 10s of thousands out of pocket. DMI continues to give the home owner the run around and promising funds are on the way. Insurance is aware of this situation and we've been told them holding the funds to collect interest on money that is not theirs is illegal. At this point we have to file a lien on the property due to DMI unwillingness to payout the funds that we and the insurance agreed on. (Insurance paid out in full) Pretty sure they are doing lots of their customers wrong. Our customer is not able to live in the home seeing that it had to be **************. He is being left high and dry. Insurance is getting close to stopping payment on his temporary house. This will leave him with nowhere to go. DMI seems not to care one bit. Very sad situation. Please avoid this company if possible. We are unsure how this company is in business nor how are they allowed to continue business with so many complaints against them! Very poor customer service. The customer has contacted them several times and has sat on hold for a hour minimum all to get nowhere. We as well have tried to make contact via certified mail. No response. Whomever regulates the mortgage companies should have DMI shut down immediately and make sure things are made right to the people whom have been wronged!     

• Review fromShannon C

  Date: 09/22/2023

  1 star
  Now I understand why the rating is so low for this company. Sent a 20k check to be applied to principal. They applied it wrong like they normally do..but I always call them to correct how payment will be applied sent my final payment of ******* according to my payoff.. check was returned. It has to be a wire or certified check... okay fine...I'm not able to send either a wire or certified check so I sent another check in the amount of $7300 to be applied to principal.. that check was returned again.. per one of the rude managers I can only send a check for no more than ********.. and the remaining $1,000 will need to be paid by certified check...now I will need to wait until they return the funds and do this all over again with a new payoff. . Which will be higher $$$. .Why do they make it so hard to accomplish something you wanted all your life... this mortgage company took something so special as paying off my mortgage and turned it into a nightmare. .. I'll give them the extra money for another payoff since I will be accruing additional interest $$$ , I just want to be done with it...Currently deployed to another state so I don't have access to my personal bank until my deployment ends. .. I'll try again with a ************* wire for the $1K..Just a normal person trying to pay off her mortgage without a closing company. ...Wow... what a hassle.

• Review fromJo J

  Date: 09/12/2023

  1 star
  This is a terrible company that *** has partnered with. We paid off our loan and they sent the escrow check to the wrong address and we are now 6 weeks into this and they still haven't reissued our escrow check. Apparently they are dragging their feet to make sure the address they errantly sent the check to doesn't cash the check. And so what if they did? Are they going to delay paying us our funds back? I called *** and they said they could do nothing about it -amazing the slothful lack of responsibility for their errors. Imagine also I would get charged instant fees for late payments overdrafts and such- evidently neither *** nor Dovenmuehle apply the same stadards to themselves...

• Review fromJennifer T

  Date: 08/18/2023

  1 star
  On 7/24/23 I called this company to have my escrow check reissued. I am going through a divorce. The previous check was sent to my husband who refused to sign it. I needed a new check so it could be signed by my husband during the divorce hearing I was told on 7/24 that my check could be expedited. I called numerous times between 7/24 and 8/18 asking for an update. I was given many excuses as to why the check was delayed. On 8/14 I was told the tracking number would be available on 8/16. I called on 8/18 only to be given more excuses. They can never provide a phone number of anyone that can help. They only provide more excuses.

• Review fromTIMOTHY Q

  Date: 07/31/2023

  1 star
  From April 2023 to July 2023 have fighting to have corrections made to my escrow account. I have received 5 different calculations regarding my homeowners insurance. Finally resolved after I called 3 times and tried email. I finally had to have lender call them twice to have the calculations corrected. They are unable to add two and two and come up the correct answer.

• Review fromMireille P

  Date: 07/27/2023

  1 star
  They are the worst. I lost my job and tried to work with them on loss mitigation. All they kept doing was sending me the package over and over again after I had already submitted it 3 times. I never got anywhere with it and had to struggle through an already very stressful time in my life. You can't get a clear word out of them and they are obviously not willing to help, I think they want to foreclose on your home when they get the chance. They also screwed me over when getting the load as well as throughout the loan by raising my monthly based on falsely estimated property taxes (this is my fault how??). I recommend anybody to stay as far away as possible!!

• Review fromLindsay G

  Date: 07/19/2023

  1 star
  We have been dealing with this mortgage company since September 2021- our loan was bought out by a new mortgage company (THANK GOD). We received a letter in the mail, September 2021, saying that we had money left in escrow and that they would issue us a check. I signed the form and emailed it back within a week. We STILL have not received the check- almost 2 years later. I have reached out consistently every 3/4 months and have been given the run around as to why I haven't received the check yet. Every time I talk to them, they say they will reissue the check and that I need to wait ***** business days to receive it. I never receive it and call back 90 days later and get the SAME response. I'm not sure what else I can do to get the money that we are owed. This company is a JOKE.