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Business Profile

Video Conversion Services

The Digitize Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Conversion Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, I shipped ten home videos to TDC using the kit that they sent me, all with the understanding that they would digitize my materials and send the physical copies back to me within 10 weeks of receiving my videos (as advertised). They confirmed receiving my videos on March 5.Despite sending multiple emails over the last five months -- and leaving several voicemails, as they never answer the phone -- I have only received one automated reply from customer service May 29, simply telling me that I can view the status of my order with their tracking link. But they have not updated the order status since April. Again, I expected this order to have been completed in early May.While I am certainly owed a refund at this point, my anxiety is largely due to the fact that they have ten precious home videos that belong to my family. I insist that they mail my materials back to me ASAP in addition to a refund of the $177 I paid in February. Though the promised digital versions of these videos would be nice, I am most interested in recovering my original videos.I would be immensely grateful for whatever you can do to return my home videos back to my family.

    Business Response

    Date: 07/26/2024

    Hello Soli,

    Your order was completed and sent via digital cloud on July 18th. Your originals were shipped to you on the same date with tracking 1z850a77yw23281935 via *** and delivered. We apologize for any inconvenience, but orders with standard processing we can only provide an estimate on when it will be completed, not an exact date.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 06/30/2024

    Hello *****,

     

    Your order was finished and delivered to you on June 23rd. I apologize for the inconvenience with regards to the communication.

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21805409

    Until I receive my digital and hard copies I can not accept this response. Per the attached, you market that you're the fastest, and provide an ample window of 4 -10 weeks to complete a job. I am close to 18 weeks which is almost double what is promised. 

    You're trusted with people's most intimate and valuable memories, and as a business, the lack of communication and timeline promises are unacceptable. 

    I will continue to look out for my completed order.

    Business Response

    Date: 06/10/2024

    Hello *****,

     

    Thank you for contacting us. Your order is still in processing and we expect it to finish very soon. Orders with standard processing are only provided an estimated completion timeframe, not a guaranteed completion date such as with your previous Rush Processing order. Please stay tuned to your email as we will be emailing you when your order completes.

    Business Response

    Date: 06/30/2024

    Hello *****,

     

    Your order was finished and shipped on June 26th: 1z850a77yw37251156

     

    We apologize for any inconvenience.

    Customer Answer

    Date: 07/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This company is great at what they do, but timing and communication hinders the positive experience. 

  • Initial Complaint

    Date:05/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lubab Sheet-*****

    Business Response

    Date: 06/10/2024

    Hello Lubab,

    Your order was completed on June 6th and your cloud delivery of your memories was sent to your email address. I apologize for the inconvenience, but orders with standard processing are only provided an estimated timeline to completion, which can sometimes go over the estimated time. Digitization is a time-intensive process that can take a while to complete at a high quality. Enjoy your digitized memories.

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21678645

    I am rejecting this response because the contracted work included the creation of digital media and the return of the original media, undamaged. The original media has yet to be received nor has a tracking number been provided as evidence of shipment.

    Sincerely,

    *********************************

    Business Response

    Date: 06/11/2024

    Hello,
     
    Please re-open complaint ********. The order has been finished and delivered per customer request.
     
    Thank you.
     
    ***************************
    Account Executive, No Limit Enterprises, Inc.
    | Office: **************
     

    Customer Answer

    Date: 06/21/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 SD chips of my vacation, and 8 old music cassettes sent to them on Jan. 16, 2024. I got a confirmation they were received and in process , and it could take up to 10 weeks. Its almost 4 months now. They never answer my phone calls or emails. Im very upset because this was an expensive dream trip of a lifetime - Will my memories be lost forever? And I sent them my favorite old music cassettes that cant be replaced. I am so unhappy.

    Business Response

    Date: 06/11/2024

    Hello,
     
    The complaint has been resolved with delivery of items to customer.
     
    Thank you,
     
    ***************************
    Account Executive, No Limit Enterprises, Inc.
    | Office: **************

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21465217

    I am rejecting this response because:
    This company has terrible, awful, bogus customer service. Their website describes their turn around for digital transfer as 4-8 weeks. It was more than four months for me and I tried very hard to get information on the status of my job and I was met with zero communication. No response from the website or phone. I did receive an auto-response from their message box on ******** Messenger. Note that I had to go into legal mode to see what my options were and even called the ********************* to see if the address had a business license number and it didn't. The address is a drop box basically and their 'office' is in *********. It is a scam of some sort, not sure what is going on, but they continue to solicit business. I did get a call once I started to email you, and when I asked the person the phone where they were located and where the transfer was done, I was stonewalled. I even called the number from the ***** Nexus search and spoke to *** I think and was lied to. They need to be flagged even though it was 'resolved'. I don't think it is a good company at all. I was in the ************************ parking lot to get a theft report when I got notice my materials were being sent back. So, yes, resolved, but with great distress. If your company can please flag them as it should note they are terrible and unreliable and there are many other companies that are better. 


    Sincerely,

    *******************************t. So, the phone number I called a few weeks ago is out of service. This business is stealing and is a fraud. I will send you documents if you want, but I'd like to start a conversation with you first as I don't know if you can reach them either. They need to be flagged and stopped.

    Business Response

    Date: 04/01/2024

    This order was completed on March 21, 2024 and delivered via **** on March 27th. **** tracking: 9434611206204307117416

    Business Response

    Date: 04/21/2024

    Hello,

    We are sorry you are dissatisfied with our service. We strive to do better. I have looked into your order and customer support history and do see that one of our agents did communicate with you over email, ******** messenger, and by phone. I have attached some screenshots of some of those communications. In regards to processing time, I see that your order had ************* Processing. For standard processing, we do not guarantee an exact finish date, we can only provide an estimate on when it will be completed as stated on our website at ********************************************************************************************** . Standard processing time can vary depending on many factors, including the date you send your memories back to **. Upgrading processing times were offered to you on the Customer Card you filled out that guarantees a processing time of 4 weeks or less (+$19.99) or 2 weeks or less (+$49.99), which you declined.

    As for your inquiries as to our business locations, we do have several throughout the **. We make public our sales and service locations but we do not publicize our processing center for security concerns.

    Again, I am sorry you are dissatisfied with our service and we will make efforts to improve our communication protocols going forward and thank you for your feedback.

    Additional resources:

    Processing Time Explained: **********************************************************************************************
    Cancellation Policy: ****************************************************************************************

     

     

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