Business ProfileforNu-Gen Cleaning & Restoration

On December 24, ******************** my master bath. It has come to my attention that I am not the only one NuGen taken advantage of/committed fraud against. I called NuGen to come in for a mitigation estimate. I was also waiting for Allstate to send a mitigation company out. After waiting hours and making it very clear I would could not pay any more than Allstate would cover, I signed the NuGen estimate. NuGen proceeded to rip apart 2 areas of my home down to the studs and removing carpet claiming damage was a Cat 3. I had a number of estimators and other mitigation companies confirm it was a Cat 2. NuGens mitigation invoice is over $13,000. Allstate will pay approx.$4450. NuGens has refuses to work with Allstate. They also told Allstate they will need to invoice them for phone conversations. NuGen put a lien on my home after 60 days claiming that would help get Allstate to pay more. The invoice has now increased to over $16,000 with legal fees , interest and finance charges. I am now receiving threatening text messages from a company claiming to be NuGens attorney. I have delt with this nightmare for almost a year now. I am happy to pay the $4450 received from Allstate. I now have to pay close to $10,000 out of my pocket just to put walls, floor, repair plumbing and replace personal property NuGen has destroyed in my home that insurance will not cover due to unnecessary demo, negligence or just trying to over charge the insurance company. I apparently not the only person Nugen has taken advantage of. Hoping by contacting BBB you can help with our current problem as well as stop NuGen from doing this to another family.