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Business Profile

Optical Repair

Blink Optical

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blink Optical in *********** occupies space in the ***************. Blink Optical returned my glasses to me after their lab damaged, but with new lens. The explanation was could not repair. The compensation was to pick out new frames. I selected frames from a selected group of frames. Blink Optical stated the process of new glasses with my selection of the ************* making new lens (took about 2 weeks). I was then notified that I had to return to Blink Optical the original glasses which I had repaired at my expense because their lab wanted the lens back in my repaired glasses. I said No you are not getting the repaired glasses back which I have been wearing for 2 weeks after I had repaired. Blink Optical indicated that I will not receive the new glasses that was part of the compensation for their labs screw-up?. No response from Blink Optical that I said I was willing to pay for the lens in the new repaired glasses which, but you can not get take the lens out of the glasses that I repaired at my expense. Also, I will pay Blink Optical for the lens in the new glasses that was the compensation for their labs screw-up .

Blink Optical is NOT a BBB Accredited Business.

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