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            Business ProfileChicago Window Guys

            Window and Door Installation
            BBB accredited business

            Contact Information

            825 S Waukegan Rd # 114

            Lake Forest, IL 60045-2696

            Visit Website
            (847) 701-4011

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            Customer Reviews

            4.93/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/5/2019

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Chicago Window Guys brings over 25 years of window and door installation experience. Having worked with several of the biggest companies and providers in Chicago, we know what it takes to give you the best windows and doors at the best price. Our process has allowed us to deliver the highest quality product and installation, while keeping prices affordable.

            Deliver the best windows and doors at the best price.
            Biggest selection of windows and doors.
            All types of project accepted, both standard and custom.
            Lifetime Guarantee on all products and installation.
            $2,000,000 of liability coverage.

            Business Details

            Location of This Business
            825 S Waukegan Rd # 114, Lake Forest, IL 60045-2696
            BBB File Opened:
            9/7/2018
            Years in Business:
            9
            Business Started:
            6/10/2014
            Accredited Since:
            4/5/2019
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            9
            Business Management
            • Mr. Russell Armstrong, CEO/Owner
            Contact Information

            Principal

            • Mr. Russell Armstrong, CEO/Owner

            Customer Contact

            • Mr. Russell Armstrong, CEO/Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I contracted Chicago Window Guys to install windows in my house. At first they were very responsive and answered many questions including that they provided a warranty for work and product. After the windows were installed I had many concerns regarding the craftmanship and product that was installed. A few months later I have tried to call ****, the owner of the company regarding a request for new screens and replacement of a faulty part on a window. I received no response from my phone call. I contacted the company through their website and did not receive any response. I called their number on the website and again no response or return call. Their communication is terrible and now that I have a warranty issue they are not responding. I would NOT recommend this company or their product.
            Read More

            Customer Reviews

            43 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bob S

            02/28/2024

            The Chicago Window Guys replaced 15 drafty, foggy cheap 30 year old aluminum frame windows for us in the late spring of 2023. We are thrilled to report now, in late February 2024, that the new windows have been outstanding. Our overall comfort level has improved, we no longer have any frost on the windows, no drafts and our heating (and summer cooling) bills have decreased dramatically! We originally shopped around and received some outrageous quotes by the big three. We then decided to contact **** at ****, as we've heard their ads over the years on the Score. What they advertise is true! **** provided us with a full explanation of the window features, the timeline for manufacturing, the installation process and of course, pricing that could not be beat! Our installer was professional with attention to detail and had a obvious pride of workmanship, which made a huge impression on us. Afterwards the property was cleaned up, inside and out, as if no work was ever done. As a unexpected bonus, the windows were manufactured and installed a couple weeks earlier than we expected! Needless to say we highly recommend CWG's. Thanks again, **** and crew!  
            Read 42 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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