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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromMelissa C

    Date: 07/17/2023

    1 star
    I had been a 6 year gym member at this location. I enjoyed my gym membership here. I had even met my husband here. It was great. I even met a few people from here. It all took turn when a few months ago rolled around. I have no idea what I did wrong to the manager *********. I was in the womens locker room changing my shoes. I overheard *********** saying something about how tight my pants were. ***** was heading to front desk & quickly hurried back into the bathroom where ********* was. I ********************* say that I could hear ************ when ********* turned on the power ************ continued to keep on saying things. I had her make fun of a bra I wore. Ive a rumor that was spread by here or staff that Im transgender. Im a woman. She ONLY hires by who she wants & who connections with her or someone else within that location. Today I was in a massage chair. I had gotten done. I wiping down the chair. The fact that I approached by someone who I didnt know & I felt who was threatening to me. I was told that I either had to talk about the situation or leave the gym. I called & found out from corporate that wasnt the case, and corporate said I DID NOT HAVE TO LEAVE. All because I didnt want to did this in public setting with staffsitting within earshot of everything. Also their was other members who could still come & over hear the conversation I have a heart condition, heart failure, ADHD, Lymphedema issues & numerous other illnesses. I shouldnt have to deal with this at gym. I go to better myself NOT to get criticized for trying to get healthy for me.

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