Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ignoring client requests, lack of follow-through, lack of disclosed processes and intentionally misleading practices. Lower than A+ rating; Distribute a document of their processes with timelines for managing our community are the resolutions I seek. I have been deceived and ignored by them and am tired of it. Even though I serve on the board of an HOA and have every right to inquire the customer service is sub par. I personally submitted maintenance requests last year and early this year that are still listed on the website as "in progress" or "new". The follow up is practically nonexistent. They should have a process of checking the statuses of those requests and how to resolve them within a period of time. The maintenance team never got them from the management company. Although I got the issues resolved on my own, they dropped the ball. When electronic towing idea was introduced to the community, I asked a very specific questions about being required to upload personal identification information on some website and I was given a lie as the answer. That lie being "it is an optional thing". Because of that lie I let the concern go. You cannot make a good decision based off of lies. When time came to register for this service personal identification was REQUIREC in order to not get towed. The website was not secured, had no legal disclosures or anything about how data is utilized and how they protect against data breach. We are told that in a complex of 236 units and 459 parking spaces that each unit gets 2 parking passes plus 1 visitor pass. The math does not add up. This misinformation is leading to new residents with multiple cars expecting spaces that do not exist. It has potential of causing problems for resident without a car who may purchase one in the future. On their website I pulled water bills and discovered several were not paid on time. I am concerned we have paid late fees which we should not because we don't have a cash flow problem yet. I made multiple requests for either copies of the bills OR logon password to the utility company account so that we could chart payments and analyze the data. I have been ignored for weeks. I am disappointed in their business practices.
  

  

  Business Response

  Date: 06/28/2025

  Hello,

   

  Celtic Property Management was not involved in any of the decision making for the electronic towing.  The Board of Directors which included Hope participated in all the conference calls with Contract Towing.  Contract Towing who initially went over the requirements of what was required to register their cars by residents was heard by the Board of Directors.  At that time, driver's license was mentioned but was never approved or disapproved by the Board of Directors.  When the electronic towing was rolled out, the initial requirement of driver's license information was required but was later changed by the board of directors upon negative feedback from the residents.  Celtic did not make the requirements.  This system was third party application of Contract Towing and not affiliated with Celtic Property Management. 

  In regard to the water bills, they have been provided to Hope.  There are thousands of papers involved with water bills for a 239-unit association with multiple water meters.  We cannot provide her our online access since our access involves other association's water bill payment and billing information.  Hope is welcome to submit to American Water for her own online access. 

   

  Thanks

   

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23420577
  
  I am rejecting this response because: It is misleading,  doesn't address all issues, takes no accountability for horrible customer service. It is not an A+ company.

  Celtic is not consistent.  They answer some emails and others they ignore.  Sometimes when they answer they fail to follow through, timely. My maintenance requests are still showing open from six months ago.  We have not received explanations for months where water bills were not paid on time.   One of our buildings was set for water shut off before the late payment came in.  We'd like to supervise the payments of our bills and cannot look at our bills online per American Water because they are under Celtic's name and only one logon id is allowed.   Celtic needs to devise a system of proof that business is being handled, accordingly.  Their word is no longer trusted.  They need to update the website daily as people rely on this information.  Their needs to be a viable system for checks and balances, here.  Until then this company does not deserve an A+ rating. 

  I have attached my response to their answers and also some screenshots of items for your review.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 07/21/2025

  Hello,

  This is a follow up response to Ms. **** ****** rejection response.  In regard to her first issue with open work orders.  First, the work order status is only for Board Members access and although Hope has access, all homeowners do not have access due to work order status can be misleading since it's generally for staff members.  In Hope's situation the work orders are open and stay open due to these work orders are her responsibility to repair since they do not fall under the Association's responsibility in regard to being repaired.  The first work order in regard to a critter in the wall falls under the unit owner's responsibility to handle pest control.  This has been communicated to Hope by Celtic and at Board Meetings by other board members.  We leave it open because again the association does not cover pest control for individual units. The second work order for water puddling under a baseboard again is a unit owner responsibility.  The control values that are attached to the baseboard are unit owner's responsibility to maintain or replace since they regulate the heat only for their unit.  This has been communicated to Hope. 

   

  

  Business Response

  Date: 07/22/2025

  This is a follow up response to Ms. **** ****** rejection response.  Regarding her first issue with open work orders.  First, the work order status is only for Board Members access and although Hope has access, all homeowners do not have access due to work order status can be misleading since it's generally for Celtic staff members.  In Hope's situation the work orders are open and stay open due to these work orders are her responsibility to repair since they do not fall under the Association's responsibility in regard to being repaired.  The first work order in regard to a critter in the wall falls under the unit owner's responsibility to handle pest control.  This has been communicated to Hope by Celtic and at Board Meetings by other board members.  We leave it open because again the association does not cover pest control for individual units. The second work order for water puddling under a baseboard again is a unit owner responsibility.  The control values that are attached to the baseboard are unit owner's responsibility to maintain or replace since they regulate the heat only for their unit.  This has been communicated to Hope. 

  The second issue with water bills.  At communicated before to Hope, the water bill company ************** had sent a letter last year and this year at different times indicating they were implementing a new water billing system and or that there is an issue with billing and to ignore bills that might indicate water being shut off or late charges being added to the account.  In follow-up bills, late fees were removed and there was no water shut offs for any buildings due to non-payment.  Attached is one of the letters sent by Illinois Water just recently.  Prior to the last of couple of months, Hope was never sent water bills since she is not the treasurer of the Association.  The treasurer was sent or was called about any situations with water billing and copies of bills they were paid were sent to the Board President who also was acting as Treasurer.  We are now sending water bills to Hope to review.  If Hope would like to be an approver of future water bills, I will need the majority of the Board members to approve Hope as a bill approver and then we can start sending the bills to her to approve before we pay them.  Our system is transparent to Board Members in regard to all income and expense which is detailed in all the reports.  Invoices for all bills paid are available online and the treasurer has access to all of them at any time.

  Thanks

  ******* ********, CMCA

  Celtic Property Management

  *******************************

  (PeopleFirst Bank Plaza)

  Joliet, IL 60435

  ************ office

  ************ fax

  ********************************

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23420577
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No heat in unit below freezing temperatures outside they refuse to help me went on last year temperature is 60 degrees inside unit I have three children 2/3 are small kids and I have repeated colds they offer no solution except turn the thermostat up Ive turned it up to 90 still no difference they tell me sleep with an electric I said no I dont feel comfortable with a heater on with small children walking around they refuse to send some one out to look at the problem now toilet is stopped up no response. 

  

  Business Response

  Date: 02/11/2025

  The homeowner called in and stated that she was experiencing issues with her thermostat. We explained to her that the building is run by one central boiler that services 82 units. When there is a problem with the boiler, multiple calls come in regarding the heat. However, no one else was experiencing the issue, and we did check with other homeowners. I explained to the homeowner that the issue could be inside her unit with her thermostat, which is her responsibility. I also explained that we can call out a company, but if the report comes back indicating the issue is within her unit, she will be billed for the repairs. She agreed to this. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22851934
  
  I am rejecting this response because:
  They never answer my phone call it always kicks me to the answering service and its always oh their closed for the day and it will only be 1pm and the buissness hours online say 9-5 except wednesdays which is 1 and i have called during regular buisness hours i have told them several times nothing is wrong with the thermostat the last contact i have had was over 2 weeks when i happened to call once again and got kicked to the answering service the man on the phone said oh hey we found someone i said oh really when no one has gotten back to me he told me oh give me your information and a good time i said that thursday was fine he told me he would call the vendor back to see and set everything up left my name and number nothing since so no they have not fixed anything as usual 
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 02/26/2025

  I have made contact with the homeowner and explained that there was nothing wrong with the main boilers, as they service all the units in the building. If there had been an issue, there would have been more complaints about no one having heat. As a property management company, we do not have the authority to spend the association's money without it being the association's responsibility. In this case, it is the owner's responsibility, so we had no authority to pay for the repairs in her unit. I also explained that we would send out Stone Heating to take a look. However, if the issue is within her unit, it will be her responsibility. She kept refusing due to the cost. I have since spoken with the vendor, and he mentioned that when he tried to contact her on that Thursday, there was no answer, and she never got back to him. Since then, he has still not been able to make contact with the homeowner to assess the issue.
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22851934
  
  I am rejecting this response because:
  No one has ever contacted me and i refused service Celtic property has never contacted me about this at all
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 04/02/2025

  Hello,
  I have multiple notes in our system regarding the issue, which show that we have spoken with the homeowner on numerous occasions. This particular matter is the homeowner's responsibility, as nothing is wrong with the main boiler, and the issue appears to be within the unit, either with the thermostat or the valve. We have scheduled and offered to send out Stone Heating and Cooling multiple times to take a look, but the company was unable to get a hold of the owner to schedule an appointment. We also spoke with the homeowner and her own heating and cooling company about two weeks ago, and she was told that it was okay for her to have her own vendor come out and fix the issue, as it is the homeowner's responsibility for everything inside her unit.
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 22851934
  
  I am rejecting this response because:
  
  I contacted Celtic property management on March 14th around 11am the first ***** told me that were having issues with the company they assigned to come out then the second ***** a woman then came behind that ***** and lied and say the company called and i didnt answer which was a lie i told her i have answered all unknown calls for that specific reason alone after wards while on the same phone call I then called out Chicagoland Heating and Plumbing located in ******* down the street from the building on 3 way with celtic I set up an appointment for the following Wednesday they needed authorization to come on the property thru celtic which they did not want to comply I told them its more than a few days to get a board member to be there to access the boiler room which they may or may not have needed they wouldnt know if they needed to until after they got there they were suppose to contact me by tuesday i called tuesday twice they did not answer at all they did not even call the company like they said they would
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding ******************** #2 and the consistent incorrect posting of invoices. I have requested several times for the last two posting to be removed as those charges have been paid within another payment. I asked for invoice and I was told there are no invoices but only work orders. The contractor that performed the work previously would have items listed under Affordable Home Repair now Celtic Property Management company is posting the charges under their contract name - not sure why other than poor record keeping. I have attached copies of how the ledger shows Affordable from ********* but 2024 Celtic is posting the charges under them. I was told it would only take a couple of days to find out the information as to why there are postings for Affortable under their name but I have still yet to any response as to why they are unable to provide invoices but there are charges as to work being done. I originally requested this information on 12/17/2024. It is now 12/27/2024. How can you post charges without invoices? How can you post charges based off of work orders but the postings are duplicated? At least 3-5 times a year I have to get poor reconciliations corrected because of the way they are keeping our books. I provided proof of an email from April 2024 regarding verification of work done.

  

  Business Response

  Date: 01/16/2025

  The Association was never charged additionally for those two entries in March-April 2024.  The report you are looking at is the vendor ledger and entries are put on there when either ***** ****** ****** Kache or myself and appear on the left side of the report.  Anything that is actually billed and paid by the Association would appear on the right side of the report.  So, if you look at the report, I only charged you for a combination of those two items in September for $285.00.  In December, we normally go through all the work orders and make sure entries are out there for review, but was actually what is billed would be on the right side of the column. After review and billing, I normally delete any unbilled entries. Im normally dont recommend looking at the vendor ledger until you have looked at the income statement since its has the ability to be changed or entries can be deleted when updated invoices are received or billed. The vendor ledger is a report that we do not send out to the Board members as part of the financial reports.  If you look at your actual financial reports, you will not see those two entries that you are questioning, but you will see the September charge that was the amount we actually charged.  *************** reports are the income statement and budget to actuals for the year.  Please see the income detailed that shows actual charges paid by the Association.
  

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16/2023 I paid Celtic property management for a replacement key fob. The key fob was given to me the same day. I notified Celtic via email that the fob didnt work. *** sent numerous emails to have this fixed, which were ignored. From being displaced (having to find somewhere to stay on days I was not able to get in) it has caused quite the frustration and forced me to spend more money on arrangements. They are refusing to give me a programmed key fob although I have already paid for it

  

  Business Response

  Date: 07/31/2023

  As we have explained to ******** a number of times, Celtic does not now nor have ever had any of the fobs.  As for notifying our office many times regarding this issue, that is simply not a fact.  The 2 examples that ******** provided were sent in May and our office was just contacted by ******** on Wednesday July 26th to assist in getting another key fob.  As she is clearly aware, the ***** of ********* for her Association, hold, program and distribute all fobs, as evidenced in her attachments directed to a ***** member.  Celtic has never been involved in the process other than to collect the fee.  ******** could have simply spoken to her ***** members in passing in the building, or attached a note to their door.  She made no attempts to contact anyone in June nor most of July.

  2 ***** members programmed the fob that she has and both tested it, prior to delivery.  The ***** has requested that ******** return the current fob that she has so that they may test it to confirm whether or not it is properly programmed.  The ***** has not refused to provide a new fob, they simply want to make sure that she only has one.

  With regard to her being unable to enter the building, that is incorrect.  ******** could have simply used her key or hit the button to her unit on the intercom, which would have dialed her cell phone, answered and pressed 9 to open the door.  A key fob is not necessary to enter the building.

   

   

   

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20381423
  
  I am rejecting this response because:

  Celtic was paid for this key fob. The key fob never worked. An email was written 5/30, requesting a new key fob. The email was ignored for two MONTHS. They are claiming that I can receive one from the board members but their office is requiring I send it in via mail, at my additional expense, of course. I have the key fob on me and the programmer is in my building. Theres a meeting (where a Celtic representative will be present) on 8/14. They should see to it that my fob gets programmed then, since they made sure to collect the fee, I want the working goods. Since I did not have a working product (and there are more inconvenient ways to get into my building) I requested a refund from Celtic, which I was also denied. So now I have a non-working key fob and they will not replace or refund me.

   

  When I purchased my unit, I was provided TWO key fobs. One was lost. I requested a replacement (key fob we are discussing now). Theres no need to make sure I only have one key fob, as I originally had two, and paid for a replacement of the second one when it was lost. 
  

  In regards to the call box, My cellphone is not always charged and I should not need to rely on it for entrance into the building and this could cause a grave situation in an emergency 

  
  Sincerely,
  
  ******** E

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $166 a month to this company. That's $1,992 a year for them to be doing absolutely nothing. This property management company has been neglecting their responsibilities for over a year now. I BOUGHT my unit last May and was told during the closing that Celtic would fix the balcony. I contacted them all summer and never got a response. I emailed and called 3 different people on their team. No answer, ever.They refuse to give out the board members information for you to contact them.They don't enforce their rules causing visitors to park in the resident lot and blocks me in my garage, meaning I can't leave a house I pay to own.I had to get the city involved (4/25/23) to look at my balcony due to the concerning structure, something I contacted celtic about for a year, and they took one look at it and said it needed to be CONDEMEND.The city can't get in contact with the property company, which is a huge red flag.Our parking lot is full of pot holes that are deep and have been there for a year.I had to email and call them every day for a month for them to contact another resident who was permanently parked in visitor and was blocking me into my drive way/parking spot.They increase the price we need to pay but they aren't doing anything on their part to be raising the fees Part of the association fee is access to a clubhouse that has been closed since I moved in.They over charged me 5 months worth of HOA fees and it wasn't until i sent them multiple emails for over 3 months with bank statements for them to return my money to me.

  

  Business Response

  Date: 06/01/2023

  The details of this matter are as follows:
   
  Celtic Property Management in no way communicated or told **************** that she would receive a new deck before or at the sale of her property.  Celtic Property Management is provided direction by the ***** of ********* for the Association that **************** owns her condo unit.   The ***** of ********* are the ones who decide on whether a unit would receive a new deck and that would be based on the finances of the Association and the safety of the deck.  After **************** purchased her unit she called our office about a receiving a new deck, at the time we told her that we would have to send the request to the ***** of *********.   The ***** review the request and at that time felt that was not as a priority to be repaired due to some of the other repairs that needed to be completed in the 2022 year.  The ***** felt that the spring time would be a better time since they mainly would have more funding to take of Ms. ******* deck and other decks at the same time. Unfortunately, **************** was not happy with that answer and wanted to talk to the ***** Members personally.  We recommended she attend the next ***** Meeting or email us a letter which we can forward on to the ***** members.  The ***** of ********* have instructed Celtic at the start of our contract not to provide the ***** Members personal contact information to unit owners. We are in process of obtaining bids from contractors on how to repair or replace the deck.  We anticipate within the next two weeks to have approval from the ***** of ********* to take care of Ms. ******* deck.   
   
  **************** monthly assessment is based on the projected financials of the Association expenses for the year.  Besides maintenance of the buildings, there are expenses for Landscaping, snow removal, insurance, management, roofs/gutters, parking lots, driveways that all have to be maintained.   Unfortunately, if **************** had done her due diligence when purchasing her unit she would have realized that the clubhouse and the pool have been closed for several years due to it be too costly to repair or maintain.  The decision to close the pool and clubhouse was made by the ***** of ********* way before Celtic Property Management started managing the Association.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20012406
  
  I am rejecting this response because:
  

  "The Board felt that the springtime would be a better time since they mainly would have more funding to take of Ms. ******* deck and other decks simultaneously." No one ever informed me that they were planning on looking into the deck by the spring of this year. The email ******* provided was the last response I received on the board members' thoughts. If I had been told that they planned to return in the spring, I would've been much more lenient on the lack of response. I understand that I am not the only person that needs a fixed deck, the *** members that visited my unit made that very clear. It became a pressing issue at the end of last summer when a chair we were sitting in went through the balcony, and I was worried the upcoming snow would weaken the balcony more. If the board told me that they wanted to wait until spring, I would've felt like they heard my concerns and were working on fixing it- an acknowledgment of the issue.
  

  "We recommended she attend the next Board Meeting or email us a letter which we can forward on to the Board members." They did not recommend this once. If they did, I would have gone to receive information about the members and the *** itself. The main building is the only contact information I have. I have one singular phone number, **************, and they usually run you in circles or say they'll give you a callback and never do. I have sent multiple emails of formal complaints, also attached. I understand wanting your information to be private, that's a very reasonable thing to request, but when no one can get ahold of the main building or reach them through email what else are we supposed to do when we have pressing matters? 
  

  I have contacted my realtor since the first message and she was able to send me the most updated pdf she had of the rules. They are from 2019. I know the *** has been bought multiple times by multiple different companies, are these the most updated rules? When I bought the house I was given a booklet of the ***'s rules but it looked very outdated and didn't seem correct based on the neighbor's units. That booklet mentions the pool and other clubhouse amenities which is why I mentioned them in my original message.  "Unfortunately, if **************** had done her due diligence when purchasing her unit she would have realized that the clubhouse and the pool have been closed for several years due to it being too costly to repair or maintain. " This further proved that the booklet was outdated and I'm glad I was able to get an updated file. If there is a more updated version than 2019 for the rules, I would appreciate a physical copy or a pdf/email.
  

  Thank you for your time. I appreciate you contacting the contractors and progressing with the project. I look forward to the updates!
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/20/2023

  Hello,

  Everything we provided in the first response is correct.  ********* of ********* for the Association determines the projects that are done and when they are done not Celtic Property Management.  As you can see based on your emails and conversations that Celtic Property Management had notified the ***** of ********* of the situation with your deck back in time when you recently purchased the unit.   ********* of ********* have not yet updated the Association documents including the Rules and Regulation's due to the cost of hiring an attorney to do that update.  They are in the process of soliciting bids to eventually update all of the Association documents for early next year..  The seller along with the Agent should have mentioned that the clubhouse and pool were not in use.  If you have called Celtic Property Management we would have conveyed the same message.  

  Back to the original complaint about the deck.  A new deck has been approved by the Boad of ********* after reviewing 3 proposals.  The work will begin within the new one to three weeks for a new deck to be installed.  

   

  Thanks,

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management refuses to--comply with the governing documents and procedures-misrepresents facts- does not pay bills on time - fails to insure homeowner receive timely notices as required by the state and legal or documents- signs contracts w/o board approval- does not answer calls or emails from owners or president-does not do repairs- uses their vendor instead of the ones requested by the board-failing to act in a manner with the licensee's fiduciary duty-president should be main point of contact instead contacts the secretary-was brought to management's attention was ignored- uses a debit Card to pay bills cannot account for charges that appear as money withdrawals on bank statements- opened our a bank accounts in ******** **. without board approval-uses their attorney instead of association's that has handled our problems for over 10 years...

  

  Business Response

  Date: 05/12/2023

  Celtic Property Management begins processing all invoices as they are received.  Because we have a large number of Associations that we manage, we have a large number of vendors to work with.  Unfortunately, although we have a designated invoice email address, we still have a few vendors who do not remit their invoices to the proper email address or even the correct mailing address.  We also have vendors who are small companies who do not have a accounting department , so they present numerous invoices to our office at the same time.

  Celtic has a firm policy that unless we receive an invoice, we do not remit a payment. 

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 19979083
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/17/2023

  Celtic claims they pay bill on time. This just happened yesterday. I requested a copy of an invoice from Goldy Locks at 6:57 am. I did not receive it, ***** emailed me to approve the payment at 11:26am. I receive a copy. The invoice was sent 3/30/2023. Paid yesterday. I spoke with the company. The invoice was sent 3/30. Also, ************* was not paid for two months last year. He went to their office to get the check. Our attorney called me twice because he wasn't paid for two invoice

  *********************** did a major project is ******* for $5,500.00. *** their Accountant called last month to tell me they were not paid until last month. When I questioned ***, he came up with a lame excuse. I contacted the company and spoke with the owner. What Celtic said was a complete lie. This is not the first time Celtic was late paying ***************

  Checks are paid out for bills that belong to other companies that I caught at least three times. Farmers was the company that insured our complex... A check was made out to them on 9/28/22 # **** **** $1988.66. They wasn't a  check for October. The check for November # **** *** $ ********. When I questioned *** why October was not paid he again came up with a lame excuse that it was paid in October.

  If the vendor invoices are taken directly out of our Debit Card, they are paid. If a check needs to be written they are not.

  

  Business Response

  Date: 05/31/2023

  Tell us why here...Celtic Property Management begins processing all invoices as they are received.  Because we have a large number of Associations that we manage, we have a large number of vendors to work with.  Unfortunately, although we have a designated invoice email address, we still have a few vendors who do not remit their invoices to the proper email address or even the correct mailing address.  We also have vendors who are small companies who do not have a accounting department , so they present numerous invoices to our office at the same time.
  Celtic has a firm policy that unless we receive an invoice, we do not remit a payment.   The invoice for ******* was delayed due to a possible insurance claim that was going to be filed to cover the expense incurred by ***************  This delay was known by the other Board Members who asked Celtic to pursue an insurance claim.  The invoice for Goldilocks has been paid and the delay is because Goldilocks had mailed the invoice not associated with Celtic Property Managment.  This also was confirmed by the Board members when they personally contacted ********** and verified that the address was incorrect on where the invoice was initially mailed.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 19979083
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/20/2023

  Hello,
  
  We do not have any type of debit cards for ************.  Any invoices that are paid without using a check are paid by Auto-Draft (ACH) payments.  We only pay invoices by ACH if the vendor request to be paid this way and as long as they complete a form providing their banking information.   As mentioned to ***** several times over a year ago, we use a lawyer only for collection issues that is far less expensive which is eventually paid by the resident and not the ****************** *************** attorney is used for all other legal issues besides collections.  This attorney is the Association's attorney who has been around for 10 years is still being used by the ***** of ****************  Lastly, the bank ************************* is being used mainly because they have the electronic interface to communicate with our software.  Again, this was mentioned to the ***** of ********* at the start of the contract which began in August of 2021.

   

  Thanks

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 19979083
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/22/2023

  *** came to my unit and met with the board for the first time. The topic of Associated Alliance NEVER came up. at that that meeting. The first time we realized that our money was in ** is when  we receive the first reports in November.  I just spoke with the board members that were present at that meeting and they agree that this topic never came up. The members **** ********************* and *************************** We would never given our permission for Celtic to put our money in **.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a property that was managed by Celtic at the time of sale. The property was sold on July 18th 2022. In February of 2022 Celtic was notified of the intent to sell. On **** 3rd, 2022 a transaction report was requested to Celtic by our Remax Realtor and Korst Law. The transaction report showed all dues paid until May of 2022 as that is what their accountants had recorded at the time. I paid **** and July assessments per usual direct withdrawal from my bank. At the close of sale Celtic charged fees again for **** and July assessments with an added late fee. I can and have provided bank statements to Celtic which show that **** and July assessments were paid prior to sale and therefore should NOT have been charged again for those monthly dues and late fee. I have been in contact since July 19th and have been given NO response from anyone at their company in regards to my multiple inquiries. I am requesting a complete refund of $530.00 to cover the fraudulent charge at the point of sale to cover the two months of dues and added late fee which had already been paid and should not have been added.

  

  Business Response

  Date: 09/28/2022

  I see a copy of the check attached for only a portion of the amount that is being requested to be refunded.  Can you provide proof of all funds that you are requesting to be refunded.  For example, closing statement or a second check that would equal to the amount being requested to be refunded.

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I am attaching the June payment receipt in order have a FULL REFUND of the amount owed. 
  
  Sincerely,
  
  *********************