Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Puchased a Craftsman hand trimmer. Description says battery and charger included. They said pictures don't show battery, therefore no refund or credit. Longtime buyer who will no longer be a buyer. Deceptive descriptions get you to buy something that's not there. Isn't this illegal?

  Business Response

  Date: 07/29/2025

  Hello *****,

  I am sorry to hear that your item was not as expected. A full refund of $58.24 has been issued back to your ****** account for the purchase. For any further questions or concerns please contact us at ************************************************************. 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on the item in question which was stated as a HEAVY-DUTY wire rack with a set of dimensions. It had a photo of the item on the site, on the bid page and as extra pictures. I won the auction for $22.00 what they gave me was an entirely different item, not heavy duty not the dimensions. Nothing as described. I emailed asking for refund and they deny saying I CAN'T GO BY ITEM PHOTOS OR DESCRIPTION!!! WHAT??? How else do you know what you're bidding on? They said it was in the extra photos, and it clearly shows the item, same as what was posted. What they sent me wasn't even worth 2 dollars! I want a refund, and they can have this item back or give me what I paid for. This was one of three items that was misrepresented, however, the other two were minor differences. I call this a bait and switch and it should be illegal!! 

  Business Response

  Date: 07/17/2025

  Hello,

  I am sorry to hear that the two items did not meet your expectations. We have already responded to you on this matter through ******. We ask that you please return the Amazon Basics storage shelving organizer and **************** Maker back to our warehouse for a full refund. 

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23587883
  
  I am rejecting this response because: 

  I have not resolved this issue.  SliBuy responded with an email with ****** but has yet to resolve the issue or refund my money.

  
  

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/29/2025

  Hello,

  A refund of $58 has been issued back to you through ****** for the wire rack and coffee maker that were not as expected. For any further questions or concerns please contact us at ************************************************************. 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however,  its unfortunate it had to take complaints to you and the Attorney General in addition to escalating the issue through ****** for them to actually do the right thing.  I also didn't appreciate their responses to my emails that were intentionally sarcastic that I assume were just to anger me.  I think this business needs a reality check when it comes to how they should treat their customers.   I did get my money back, but not happy with them at all.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid in an auction on SliBuy for a 12 amp Craftsman Leaf Blower and won it for $25. I paid the $25 plus $19.54 for shipping and another $4.50 for something called a buyer premium. Came out to $49.04 total. When I received it and attempted to use it, it did not work or power on. Ive tried everything from changing outlets to changing cords to making sure it was assembled correctly. Nothing worked. The item was a dud. I attempted to contact SliBuy for a refund and was told to send a photo of item and shipping label and then to send auction ID. I was finally told that all items in photo matched the auction photo and that I as the consumer am the one responsible for making any items I bid on work before purchasing. I should have asked questions like is it working? As far as I see it, the item description says it can blow leaves and mulch and **** up leaves so that tells me it should be working. Sending a nonworking item is false advertising. I would simply like a refund or replacement for this. That is the bare minimum that just about any retailer usually offers for defective products.

  Business Response

  Date: 06/13/2025

  Hello ****,

  I am sorry to hear that your item was not functional. Per our policy, we do not check or test items prior to listing them on our auction. We are unaware of any functional issues with the items. At this time a full refund has been issued back to your original payment method, please allow 3-5 business days for the refund to clear into your account. Please feel free to reach out to us at ********************************** with any further questions or concerns. 

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** North

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coffee maker through an auction on ************************** (Auction #*******), which was advertised as New/Other (Open Box). However, the item I received was clearly used and damaged. The water reservoir was broken, rendering the machine non-functional, and there were clear signs of previous use. None of this was shown in the listing photos or mentioned in the description.I contacted sliBuy customer service, and after some delay, they replied stating that they could not offer a refund or accept a return. They also admitted their inspection process only involves a quick glance into the box and that they do not have full knowledge of the items condition prior to resale.This is a case of misleading advertising. If the item had been correctly listed as Used, I would never have bid on it. Instead, it was misrepresented as a new/open box item.I have already initiated a chargeback with my bank, but Im filing this complaint to report the false advertising and the sellers refusal to take responsibility.I am seeking a full refund for the misrepresented and damaged product.

  Business Response

  Date: 06/06/2025

  Hello Aleksandar,

  Please accept my sincere apologies that the coffee maker did not meet your expectations. I want to assure you that our team endeavors to provide the most accurate descriptions possible for all auction items, and it appears we fell short in this instance.
  
  A full refund of $419.17 has been processed and credited to the card ending in 9581. Kindly allow 3 to 5 business days for the funds to appear in your account. Should you have any additional questions or concerns, please do not hesitate to contact us at ************************************************************.
  
  
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against a business called SliBuy Warehouse, located in Shorewood, ********. I recently had an extremely disappointing and frustrating experience with them.On Wednesday, May 8, 2025, I went to pick up an item I had purchased through their website/app, which was advertised as a dog cage. I did not open the package while at their warehouse. However, upon arriving home, I discovered that part of the box was already torn open. When I looked inside, I realized the contents did not match what was described or pictured in the listing.Instead of a proper dog cage, the box contained what appeared to be random metal gates, likely from an Amazon return or unrelated product. It was clear that this was not the item I had purchased.I immediately reached out to SliBuy via email and phone, explaining the situation and requesting a resolution. I even stated that I would be satisfied with a store credit. In response, they told me they would consult with their managers and get back to me. They eventually responded saying that I had been sold what was shown in the additional pictures on the listing and that I should have known what I was purchasing.I explained again that I had not opened or altered the box in any way and that the contents were clearly misrepresented. Their refusal to take responsibility for the misleading product is unacceptable.This is not the first time I or others have had this kind of experience with SliBuy. The company has a growing number of negative reviews and a poor reputation for deceptive practices and unhelpful customer service.I am requesting that the ********************** investigate this matter and take appropriate action to hold SliBuy accountable for these ongoing and unethical business practices.

  Business Response

  Date: 05/13/2025

  Hello ********,
  
  I am so sorry to hear that the item you received was not what you expected. Our team works hard to ensure all of our listings accurately represent the items we sell, including detailed descriptions and photographs. Because we primarily handle store returns, we unfortunately don't always have insight into the history of these items before they reach our warehouse.
  
  Upon review, it seems that the incorrect item may have been placed inside the original packaging before it was returned to us. I understand that while the second photo in the auction listing did show the item you received, this could certainly lead to confusion regarding the actual product being sold.
  
  To resolve this issue, we would be happy to process a full refund for you. Please return the item to our warehouse, and once it's received, we will issue a refund to your original payment method. We appreciate your understanding in this situation. If you have any additional questions or concerns, please don't hesitate to contact our support team directly at ***********************************

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will return product Friday morning. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a few items that were paid for but not picked up. I had reached out to customer service to let them know I had health issues that prevented me from pick up and asked if I could come get my items. They got back to me and were very kind and understanding at first and said they would check with the warehouse I about the items. I made multiple calls to follow up and I was never given an answer or calls back regarding the items.

  Business Response

  Date: 03/20/2025

  Hello *********,

  I am sorry to hear that you were unable to pick up your items. At this time, a full refund has been issued for invoices ****** and ******. For any further questions or concerns, please contact us at *********************************** Thank you, have a great day!

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about not as described; I won an auction for 3 coats and i only got 1 coat ***** I attempted to pay for winnings within a 3 day pay notice but Slibuy inaccurately calculates when the 3 day notice to pay starts - winnings are confiscated. I was deactivated. Slibuy allows you to pay a ***** fine to get reinstated I paid it and filed a dispute with my credit card that the notice to pay is not accurate I filed a not as described dispute with my credit card company on the ***** and *****. Slibuy deactivated my account and confiscated my new winnings because I filed the disputes with my bank. Slibuy consistently posts stock photos, descriptions of more expensive items, list things as new and clearly by their inspectors know something is not new. 

  Business Response

  Date: 02/11/2025

  Hello *****,
  
  I am sorry to hear that your experience using our auction did not meet your expectations. To keep the auction fair for all bidders, we allow 3 days after winning an auction to pay for the items won. The countdown begins once you win the auction, and you are given a full 3 days to pay. If payment is not made within the allotted time, the items are automatically relisted back to the auction and the account is placed under suspension to prevent further bidding. You can re-access bidding after the $25 fee was paid. Upon checking, we did issue a refund to ****** for the $25 fee on 1/3/2025, the transaction ID number is *****************. 
  
  In regard to the coat purchased, I have attached a screenshot of the original listing for the item. The auction was for one coat, and the size was 3 XL. In the photos of the auction, only 1 coat was advertised. If there is ever any confusion regarding an auction listing, we encourage buyers to utilize the "ask a question" button on the bottom of the auction listing. Since you are also a local buyer, you have the opportunity to come into our warehouse and preview any items before placing a bid. 
  
  For any further questions regarding the auctions or our terms and conditions, please feel free to reach out to us at *********************************** Thank you, I hope you have a great day ahead. 
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product purchased 9th of Jan 2025. Picked up Jan 16th 2025.Notified vendor on the16th that the item listed in Title was misrepresented. Title was for a reciprocating saw and was listed as New/Other. Pictures provided first were a Saw and a Oscolating Saw. The other 2 pictures were just a box and a Oscolating tool.I took the tool out of the box.. it was not new and was Used missing parts and did not work. I was told that they refused my return stating I can come and view before. I live 2hrs away and purchase for a non profit organization and this was not easily done. As well.. the system of stating the conditions was to alert buyers ahead so they could bid accordingly. This action is fraud because the auction condition was not a new product (it was written on the box Used...of course the pictures did not reflect this) While the vendors staff admitted it was an error...they refused to accept responsibility either refund or credit.I was so upset I left the broken tool at their customer support desk Please help

  Business Response

  Date: 01/23/2025

  Dear ****,
  
  I regret to hear that your recent purchase did not meet your expectations. While our team strives for accuracy, errors can occur. Please note that the item's condition was indicated in the auction listing, specifically in photo 4. We strongly encourage all bidders to review the provided images carefully before placing a bid, as auction items are sold as-is and may not be brand new or in perfect working order.
  
  I understand that distance prevents you from previewing items in person. For future auctions, please feel free to use the "Ask a Question" button on the listing page to inquire about specific details.
  
  A full refund has been issued to your original payment method. Please allow 3-5 business days for it to reflect on your statement. Should you have any further questions or wish to review our policy before bidding again, please contact us at *********************************** Thank you for your understanding.

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against SliBuy for deceptive practices and poor customer service.Timeline of Events: November 17, 2024: I won a green table for $117.88 in a Members Only auction on SliBuy. November 26, 2024: I picked up the item after a two-hour round-trip commute. At home, I discovered the box contained a completely different table. It was missing all hardware and several wooden parts, making it unusable. November 26, 2024: I emailed SliBuy about the issue. November 27, 2024: SliBuy replied, claiming they cannot guarantee the condition of items because they sell store-bought returns. They refused a credit or refund and suggested I contact the manufacturer for replacement parts, even though the table was too incomplete to *********** Concerns:1. The auction item was misrepresented. The table I received was not what I bid on.2. The item was unusable due to missing parts, but SliBuy refused responsibility.3. Their dismissive response and lack of accountability are unacceptable.4. I feel misled, having spent $117.88 on a useless product, plus incurring time and travel costs.I attempted to resolve this with SliBuy, but they were indifferent, leaving me no choice but to escalate.Resolution Requested:I seek either: A full refund of $117.88, or A comparable replacement table with all necessary components.Additionally, I believe consumers should be warned about SliBuys misleading practices.Thank you for your attention. Please let me know if you need further information, including screenshots or images.

  Business Response

  Date: 12/23/2024

  Hello,

  I am sorry to hear that your table was not as expected. At this time, a full refund has been issued back to your ****** account in the amount of $117.88. Please feel free to reach out to ********************************** if you have any further questions or concerns. Have a great day!

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 27th, I purchased a bed frame for $55 that was misrepresented and looked nothing like what was pictured, completely different color and style. Oct 5 I purchased a New desk that didnt indicate there was a giant chunk of the wood missing from the visible part of the desk. Oct 14th I purchased what was supposed to be a queen size mattress for $80 when I picked it up I asked if they were sure this was a queen because it looked huge. No stickers or anything indicating size, I got it home and I was definitely a king size mattress and unable to be returned. Oct 21st I purchased a black dresser for $30 listed as new, upon opening it, the condition was definitely used and missing parts. Also on this date I had a new futon for $55 that turned out to have stains, wrong color and misrepresented in the advertised picture. These are by far the most costly mistakes with their no return policy. I understand selling as is but these items were clearly not checked before or listed properly.

  Business Response

  Date: 11/29/2024

  Hello *********,
  
  
  I am sorry to hear that some of the items purchased at our auction did not meet your expectations. We sell store returns, meaning that all items have been in the hands of other customers previously. No item on our auction is going to be brand new unless listed under the condition of "shelf pull". All items listed as new/other or used are not tested by us, and may have issues with functionality, missing parts, or minor damage. Typically, once items leave the warehouse, we are unable to accept returns as we do not know what happens after the items are picked up. Based on the photos you have sent in it appears that the items have already been assembled and removed from their original packaging. We would like to offer you a partial refund of $150 for the items mentioned. In the future, we ask that you please inspect all products at the time of pick up so any discrepancies between the product and listing can be handled right away. I look forward to hearing from you and resolving this issue. Thank you. 

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******