ComplaintsforBest Comfort Heating & Cooling

• Initial Complaint

  04/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The transaction took place on Nov. 15,2021 in the amount of $12,000.The company left the old boiler in the basement by the doorway. The people moved the new boiler in at night and damaged the outer gangway wall to the building.The worker Tre orTray argued about the damages and said he would be coming to pick up the old boiler after he receive training on a machine that they were waiting to be trained on but never got back with **** called several times and he continued to argue with me about the wall damages and never came back out. I spoke to the manager ****** about the issue that she assigned Tre orTray to do(pick up the boiler) never receive any action.

  

  Business response

  04/18/2022

  We will remove the existing unit in May, when the weather is better. 

  as far as the wall, we had already come to an understanding on that matter.

  as you were provided additional free work. 

   

  Customer response

  04/21/2022

   
  Complaint: 17057779
  
  I am rejecting this response because:Im unable to reach them they dont answer phone and i dont know what date in may theyll do work as well as we did not reach any agreement about wall and i dont know what free services they gave .so if they can call me and tell me when theyll pick up boiler and the BBB can make sure they do it,that will be fine Thankyou.
  
  Sincerely,
  
  *******************************

  

  Business response

  05/03/2022

  We stated we will pick up the boiler.

   

  Thank you

  Customer response

  05/11/2022

   
  Complaint: 17057779
  
  I am rejecting this response because:

   

  Best comfort has not picked up the boiler yet i would like to know when are they going to pick it up they have not called and said anything thats why i filed the complaint because they refuse to cooperate with me

  
  
  Sincerely,
  
  *******************************

  

  Business response

  05/12/2022

  We will schedule with you next week for a date and time

  Customer response

  06/13/2022

   
  Complaint: 17057779
  
  I am rejecting this response because:boiler has not been picked up by COMfort HEating and Cooling nor have they tried to reach out to me complaint number is 17057779
  
  Sincerely,
  
  *******************************

  

  Business response

  06/29/2022

  We're sending a metal scrapper there to complete the removal

• Initial Complaint

  01/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/1/21 a technician came to look at my furnance from Best Comfort. A contract was signed for $3,800. A down-payment of $1,900 was given to Best Comfort. Contract states a 25% cancelation fee.Came back on 1/3/21 to do the work in said contract.On 1/3/21 they said they needed extra parts to the amount of $7,500 credit and $200 cash (not paid but that is what the technician requested for the work).I verbally agreed but did not sign any paperwork on 1/3/21.Few hours later that day on 1/3/21 I called and wanted to cancel all work and get a refund because I did not feel confident in the professionalism of these people.There was a total of $1,900 given to the company and they refuse to give me a refund. The only contract signed was for $3,800 with a 25% cancelation fee. No refund has been given. Please help resolve this issue. I have attached the 1 and only contract that was signed.

  

  Business response

  01/19/2022

  *********** entered a signed contract for an original amount of $********, required equipment and misc installation materials were brought to the job site for the scheduled installation date by the installers. 

  *********** at the installation appointment added on more services for the installation and agreed to a negotiation amount of ******** Total summary.

  The installers postponed the installation, for the next day to conclude the job in complete installation. 

  The verbally agreed to difference was set, and the installers went to obtain the addition equipment for the next day installation, directly upon departing the location.

  Later that evening after all was set and additional equipment obtained and paid for C.O.D by Best Comfort Heating and Cooling, we recieved a phone call to cancel the installation in its entirety 

  The next morning *********** was explained his contract obligations, and declines to pay the 25% plus additional cost stated in the contract, based on not signing an ammeded contract, and yet admits to the verbal agreement.

   

  This decision by *********** has left Best Comfort with a non returnable Furnace, Air Conditioner, and Coil. Due to supplier guidelines based on Covid, they are not accepting any returns of any equipment back into the building once departed from the building. 

  *********** has been stated to of his respsonsibility to this agreement and continues to decline any responsibility. 

   

  *************** total Cost to the company 

  will include loss of complete payroll time incurred by the field staff of Best Comfort, misc logistics cost, and clerical cost. 

  We at this point will allow *********** to continue to the install based on original agreement, of ******** Furnace only, or ******** Full system. Contuining the job or *********** can accept the ******* paid as deposit contract loss calculated against the ******** which in base without additional cost added to the contract agreement is $1,925.00

   

  Please advise

  *********************

  Customer response

  01/20/2022

   
  Complaint: 16440262
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

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