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Business Profile

Hearing Assistive Devices

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Miracle Ear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Miracle Ear has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Miracle Ear

      2 Louis Joliet Mall Joliet, IL 60431-8837

    • Miracle Ear

      597 N. York Rd. Elmhurst, IL 60126-1903

    • Miracle Ear

      Montgomery Ward 9600 S. Campbell Evergreen Park, IL 60642

    • Miracle Ear

      7601 S. Cicero Chicago, IL 60652-1022

    • Miracle Ear

      5880 E. State St. Suite 113 Rockford, IL 61108-2428

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this dispute on behalf of my mother. I took my mother to ******'s office due to not being able to hear out of the hearing aids. ****** stated it's because they are not clean no other options were provided. Shortly after my mom became ill and was admitted into the hospital. Now my mother is in the nursing home. The nursing home misplaced her left hearing aid. ******* has protection and now since she need to use it she no longer has it due to a failed payment. No one mentioned payment failed or letter stating protection has been cancelled. ******* paid $5,000 for the hearing aids that never worked properly. While requesting replacement ****** mentioned paying $2900 for replacement and that was a very good deal. I advised that's not a good deal at all on product that doesn't work. I advised ****** we will go to a different place and I will write a review on ******* ****** stated while you are doing that mention how your father groped me a couple of times. My father has dementia caused by several strokes and a heart attack. I apologized to her on behalf of my father. ******* shouldn't receive $5,000 hearing aids that doesn't work due to my Father's illness. At this time there is no resolve. I need to see paperwork regarding protection and letters advising protection plan cancelled due to failed payment. How long has the plan been cancelled. Is ****** an ear doctor or certified? No one with integrity would give a senior citizen $5,000 hearing aids that are defective and then blame it on the spouse illness for reporting the situation to *******

    • Initial Complaint

      Date:11/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went to ******* ear for a hearing test and was told i needed hearing aids to keep my job as a **** driver they aasked if i had insurence and checked my card . i was told my ********** blue shield wood cover **** dollars and i would have to pay **** .so i said ok but they never charged my insurence **** they directly charged my credit card i spoke with the owner and he agreed to refund my credit card **** but never did the hearing aids were returned 3 days after i recived them heir i am 2 months later still fighting the bill can you please help me

    Miracle Ear is NOT a BBB Accredited Business.

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