Business ProfileforBilly's Bargain Barn, Inc.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 617 E. Independence, Jacksonville, IL 62650
- BBB File Opened:
- 1/26/2006
- Years in Business:
- 22
- Business Started:
- 1/1/2002
- Business Started Locally:
- 1/1/2002
- Type of Entity:
- Corporation
- Alternate Business Name
- Billy's Furniture
- Billy's Mattress World
- Business Management
- Mr. Billy McCurley, Owner/ President
- Contact Information
Principal
- Mr. Billy McCurley, Owner/ President
Customer Contact
- Mr. Billy McCurley, Owner/ President
- Additional Contact Information
Fax Numbers
- (217) 245-8175Primary Fax
- (217) 245-8175
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
see Attached document
Within a week of purchasing the chair a spring fell out. Unfortunately I did not call the store at that time. By june two more springs fell out and the chair was making popping and cracking sounds when lifting and lowering. I called Billys and asked for my money back. They told me they would not refund my money. It is against their policy (they do not tell you that when you are looking to buy)
They came and picked the chair up and "sent it off for repair." I did not keep a date log because I trusted them to take care of the problem. Six weeks later they returned the chair. Nothing was repaired. The night they brought it back all the springs fell back out. They came and picked it up again.
After three weeks they called and said it couldn't be fixed. Again I asked for my money back. They brought me a damaged "new chair" with no tags on it, and said it has no warranty. How does a new chair have no warranty? This chair has slits on the bottom dust cover and its new. I have been treated terrible by the person running the store.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.