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Business Profile

Online Retailer

Importcds.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#****-8225-7075SA) with ImportCDs.com on March 05, 2025, totalling $781.75. All items in this order were listed as pre-orders with the statement: "Future release: Item will ship as soon as it is available." As of April 07, 2025, multiple items have been released and are available on their website, yet my entire order remains unshipped.?Details:Misleading Shipping Policy: ImportCDs.com advertised that items would ship as they become available. Despite this, released items have not been dispatched.?Unresponsive ***************** I contacted their customer service on March 24, 27, 28, 29 & April 02 seeking clarification. The responses received were vague and contradictory:?"Our records indicate that the order is currently on hold until all items in the order are available."?"Unfortunately, the available items cannot be released due to the insurance proposed and this cannot be waived."?Subsequent follow-up emails have gone unanswered.?Lack of Transparency: The reasons provided for withholding shipment were not disclosed at the time of purchase.?Desired Resolution:I seek the immediate shipment of the available items in my order, as well as any future pre-orders to be shipped upon release, as per the advertised policy. Additionally, I request that ImportCDs.com apologises for their poor handling of my order and make assurances that any future orders with them will be handled in accordance with their advertised policies.

    Business Response

    Date: 04/10/2025

    The order was being held for all items to become in stock to be shipped together due to customs fees that would be charged when the order reached the delivery country of Australia.  Customer ultimately requested that the order be cancelled as he did not want to wait for all 20 items to be in stock and we cancelled the order.  He was not charged for the order since nothing was shipped.

    Customer Answer

    Date: 04/11/2025

    Complaint: 23174194

    I am rejecting ImportCDSs response for the following reasons:

    While the order has since been cancelled at my request, their explanation is both inconsistent and misleading. Initially, the company claimed the order was being held for insurance reasons, and now they claim it was to avoid customs issues in *********. This is simply untrue. The only customs delays I experience are when large orders are shipped in bulk  not when items are sent in smaller batches.  

    In fact, had ImportCDS followed their advertised policy  Item will ship as soon as it is available  the pre-order items would have shipped individually or in smaller groups, avoiding the very customs issues theyre now using as justification for withholding the order.  Instead, the entire order was delayed without notice, in direct contradiction of the advertised shipping policy, and with no transparency at checkout.

    At minimum, I am requesting that ImportCDS clarify  publicly and in writing  whether they intend to honor their advertised shipping policy for future international pre-orders. If the policy has changed, this must be clearly disclosed on their website to avoid misleading customers.

    Sincerely,
    **** *****

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted importcds.com three times via email (on 12/7, 12/12, 12/14) about returning a damaged item (Red: 50th Anniversary CD set item #************) that I received with Order 3012-0305-0564SA. I cannot get a response from the company. I would like to be issued a pre-paid return shipping label and be issued a full refund of $44.84 for the item.

    Business Response

    Date: 01/20/2025

    Attached is the pre-paid return label that you requested. 

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/15/2024 2:36:00 PM ******* PAYPAL **************** **** **** ****************Ship-To **** **** ******************************************************************************** ** ********** **************** Today's Order ProductQtyCostTotal Avatar: The Way of Water ************ Blu-ray 3-D 1 Backorder$22.94$22.94 ******************* Shipping Sales Tax Total 1 7% $22.94 $2.99 $1.82 $27.75 Order Summary Today's Order$27.75 i purchased this but hasnt shipoped and th eorder doesnt come up anymore but i was charged for the purchase

    Business Response

    Date: 01/29/2024

    The item the customer purchased Avatar: The Way of Water on blu-ray is temporarily out of stock and will be shipped when the item becomes available.  If the customer no longer wants the order they will need to contact us directly to cancel the order and receive a full refund. 

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I backordered The ************** The Fifth Season on August 2, 2023 and was billed for $28.80. I requested a refund on August 3, 2023 because I discovered that the item I paid for is out of print, so the backorder will never be filled.I was told by e-mail that my money would be returned to me, but I still haven't been issued my refund.My order number is 2141-1174-5373SA I want my $28.80 returned to me.

    Business Response

    Date: 08/07/2023

    Our records indicate that the authorization that was taken at the time of the order will fall off the customer's account and the funds will be returned back to the customer's available credit as we do not post a charge unless the item has been shipped.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CD from their site on November 20th 2022. On November 21st I requested the order be cancelled. On Wednesday the 23rd, they claimed that it could not be cancelled. I returned the CD to sender via U.S. Mail. I see that they only refunded me $14.07 vs the $17.22 that was originally paid. I request that they refund the difference.

    Business Response

    Date: 12/22/2022

    When customers return unwanted merchandise, that is at the expense of them. Shipping and handling charges are non refundable.

    As a goodwill gesture, the shipping charges have been refunded, as a one time only courtesy.

    Customer Answer

    Date: 12/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They need to watch their email closer and not says later.

    Sincerely,

    ***************************

Importcds.com is NOT a BBB Accredited Business.

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