Business ProfileforTom Peck Ford of Huntley, Inc.

Guess what Huntley **** Dealership gave us for Veteran's Day!!! *** UNPROFESSIONALISM, DECEPTION AND A WEEKEND TIME WASTER!!!!! *** After speaking with the Huntley team member ***** (nice), ******** (rude), *** and *** for over a week trying to set up an appointment to purchase a vehicle. Friday evening, I received a called from the Huntley team confirming our appointment was set for Saturday at 1:30pm. I was also told that *** would be our Salesperson. I confirmed that we had our tickets and we would be flying in from NC and that we WERE SERIOUS BUYERS. My husband and I flew one-way from NC to IL (972mi). We arrived at the Huntley Dealership at 1:20pm. We were greeted outside by a random Salesperson (former Marine), which was great because were Veterans also and it sort of put me at ease knowing that we would be in good hands. After the Salesperson asked me for my license and phone number to look me up in their system, (because the vehicle was linked to my name) he then step away to go get the vehicle. Upon his return he sat down only to tell us that the vehicle we came to purchase had just been sold 10mins prior. Then the Communication breakdown begins! First, everyone we spoke with (**** ****** ********* *** *** knew we were coming from NC by flight (we were never asked if we needed courtesy ride from the airport). Secondly, I was offered another higher priced vehicle that was I not interested in buying. So, my husband and I went to speak with *** (the manager) for him to only tell us that he had ********************************* that day and he could not help us. As a supervisor myself, I know that there is some accountability for how your organization functions. As the manager, youre supposed to have a pulse on all of your areas. In this case, a solid manager should be conducting daily and weekly sales meeting with his/her staff to prior to opening and face the daunting task of balancing the daily workload and cross referencing with the internet sales people. This provides the salesperson with accurate floor traffic control. At the same time, as a manager, youre a frontline leaderthe first reflection of your organizationand you need to ensure you are meeting the organizations goals and values (clearly not, because I read the Huntley ****s mission statement and values). This leaves me to believe that this is part of their normal business practice. What, I failed to do was read the reviews of the dealership, because they were accurate!!!! Although each section functions differently, it is still the managers role to make the dealership run smoothly. Organizational success depends on the manger to execute this function well and help ensure staff are competent. The manager also told us that he has 35 appointments daily. This clearly tells me that the manager was not in tuned with his areas because the internet salesperson and the 2 floor salesman should have caught the double booking of appointments. For the salesperson to tell us that vehicle just sold 10 minutes before our appointment, leaves me to believe that the customer was there 1-2 hrs before us (because you have to test drive the vehicle, and do the financing). This clearly cant happened in 10 minutes. In short, I would have been ok if the internet salesperson or the manager had called the night before to inform us the vehicle was sold, instead confirming that we were going make the 1:30pm appointment. We would have then had the option to cancel our flights. A fair remedy, in my assessment, is for Huntley **** Dealership or **** Motor Company to find us a vehicle that is comparable in price and color to include delivery which would offset our roundtrip flight cost to and from NC. Being stranded in an area 972 miles away from home and had no transportation, no family/friends support during Veterans Day holiday weekend plunged us into an emotional state of being was the lowest emotional point. We will be on waiting for a response to resolve this horrendous situation. MORE IMPORTANTLY, THIS REVIEW IS FOR FUTURE POTENTIAL CUSTOMERS.