Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company on May 7, 2025 and many more times to pick up my garbage and they have not picked it up. I called multiple times and was told somebody would pick up the garbage. We pay a monthly fee for the garbage to be picked up and they are not picking it up.

  Business Response

  Date: 05/09/2025

  After reviewing our notes, yes, unfortunately, we did miss the garbage on pickup day (Tuesday, May 6th).  When the customer called to notify us the following day (Wednesday, May 7th), we planned to send a driver back, however he was pulled away on a personal matter.  We did send someone back to collect the missed garbage first thing in the morning on Thursday, May 8th.  We apologize for the initial missed pickup.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****** Ii

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21 I placed my trash can and an extra can out for over flow. *** had this extra can for years and never had a problem till last week. When it wasnt emptied I call and **** from dispatch answered. I told him my extra can wasnt emptied. He proceeds to tell me that its a recycling can. I say, no, it had a black lid. Then he said thats their recycle bin. I told him no. That I had purchased that tote from Republic when I worked there. He was rude, nasty, and told me that I needed a 35 gallon can. Ive been using that extra can for years !! I was hung up on, I asked for a superior and I was disconnected. I want an apology and my can dumped !!!

  Business Response

  Date: 08/07/2023

  Upon review of this matter, it appears we have come to a solution with ************** after she spoke with one of our representatives.  The extra container placed out that week was a recycling container but was filled with garbage. Our drivers are not permitted to empty a recycling can filled with garbage.  When ************** called our office we informed her why we weren't able to collect it initially, but agreed to take care of it this one time with the understanding we would not be able to do it again. 
  
  After escalating the call to a supervisor, we have agreed to deliver a new cart with a 'recycling only' sticker affixed to it to reduce any confusion on what need to be collected.  We let ************** know that this new container cannot be used for garbage.   

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for my yard waste container the beginning of June. This bill covers the yard waste container from August to November. The bill is due June 20 a month and a couple weeks before the yard Waste container would be active. Homewood disposal service is collecting interest on my $105 for a whole month prior to me being able to use this container from August to November, I called the business and the lady on the phone said the reason they have the bill due so early is because other customers were not paying their bill. I asked if I could pay my bill closer to the August date and she said no Im sorry it is due June 20.

  Business Response

  Date: 06/15/2023

  Thank you for your feedback.  Yard Waste is a service that we provide that is billed in advance. In the past, we billed for this service a few weeks prior to the start of the season but after many years of not receiving payments for services already rendered, we found it necessary to start billing in advance which will allow us to contact customers who have not paid prior to the start date to see if they are still interested in our services.  We understand that this may be an inconvenience to some and we will work with each customer to make arrangements if they can not pay their bill before the due date. We encourage ************* to reach out to our team in the residential accounts department so we can work out a payment arrangement that will work for her.  Thank you!