Business ProfileforInnovel Solutions, Inc.

All I want is to have ****** stand by their ***************************************** services. If $1b is what they will pay to buy Innovel, then pls work on training delivery men and technicians. Why send in people who will find any excuse to not deliver and wear you down mentally? I'm having doubts whether ******'s next delivery crew will deliver& actually know how to do installation.Manufacturer said new tubing are part of water inlet kit for installation.My fridge was supposed to be delivered on 5/20. The delivery men said they arrived 30mins (earlier than the 2 hr delivery window)& I weren't in so they left. I returned their calls 10 mins before the scheduled window. I still got screamed for not being home & causing them to turn around. I was at my neighbor's place arranging childcare. Deliverymen walked into my house, asked where the new fridge should go & I pointed to my old fridge's spot. Right away, they said they don't do Haul Away only Installation. Nothing else. But ****** purchase site clearly included Haul Away &Installation. Next, men said my old refrigerator can't go through my door. ?How did it get in then? Next, they looked and said no wheels on the base so it can't be moved. Then looked behind my old fridge &said they had never seen anything like the existing copper pipe into the ground(through basement ceiling). So they won't touch any water connection till I get my plumber which they insist they won't wait for. I asked if I could disconnect the waterline to the fridge myself, they haul away & bring in my new fridge. Insisted my shutoff valve must be directly behind my fridge not run along my basement ceiling under the fridge. *************************** berated me on the phone said I wasted their morning because I weren't home, hung up on me and told them on their phone how to cancel my delivery with string of '0' on the App. The men got in the load of their *********** thought they were going to unload, but instead got back into their seats and drove off.