Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

American InterContinental University Online has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American InterContinental University Online

      1750 E Golf Road Hoffman Estates, IL 60173

    • American InterContinental University Online

      231 N. Martingale Road Schaumburg, IL 60173-2007

    • American InterContinental University Online

      5550 Prairie Stone Pkwy Ste 130 Hoffman Estates, IL 60192-3715

    • American InterContinental University Online

      6600 Peachtree Dunwoody Rd 500 Embassy Row Atlanta, GA 30328-6773

    • American InterContinental University Online

      9999 Richmond Ave Houston, TX 77042-8900

    Customer ReviewsforAmerican InterContinental University Online

    College and University
    HeadquartersMulti Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Info to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

    All fields are required.

    This is automatically determined using your first name and the first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    22 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Anatole L

      5 stars

      10/14/2023

      I had just gotten out the state mental hospital in 2019. A nonprofit found me an apartment, but I had zero money and NO ONE would hire me. I decided to get my Master's and found AIU. The loans I was able to take out kept me from winding up homeless and lasted until I started receiving disability. Without the student loans AIU made it possible for me to access, I'd probably be on the streets or dead today.     
    • Review from tonya b

      5 stars

      07/18/2023

      i am a student at aiu right now and i am very satisfied and have had no issues thank you ***
    • Review from Aaron L

      1 star

      05/12/2023

      This review is to inform 'ANY' individual that shall consider College to not even ever attend this false hood of a college . I have the proof that all this organization does is lie to convince you to attend . I am almost at the point of giving up on life because of this place . I am told that the **** ********** of ********* is wrong , however , American InterContinental University is correct . I have attended since February , 2023 . I have proof that my financial aid has been disbursed in Half , or Full . This Place is stating to me that I only receive $471 after every *************************************************************** else I'm not going to receive my financial aid . Since February of this year , it's has been a downhill road for me . I was thinking that I would be able to redeem myself through this involvement with online college . It made my life worse . My Apologies for sounding Morbid , however , I really am going to end my existence over this fake constant lying place that has me going so deep in debt , I won't be able to live any longer . I , nor anyone I know , have NEVER heard of getting financial aid after 10 weeks of attending *** Online classes . I have been depressed since March . Every time I think a disbursement stipend is coming , the date and time changes . I require the money to survive . Now my death shall be the institution's fault , no one else's . ***************** ********** of ********* is NOT wrong , the American InterContinental University Online system is totally wrong though . I am constantly told that I only get my stipend "after" I complete 10 weeks of courses . The money has been released , however , the *** Online fraudulent characters that run this false hood of a place won't give me the money to complete the coursework and remain alive . The calls are every week to my phone . The faculty is always changing to different people . Now that I require the funds that have already been sent , I am denied from them .

      American InterContinental University Online Response

      06/05/2023

      American InterContinental University (“AIU”), a member of the American InterContinental University System, strives to ensure its students’ educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards and we strongly encourage you to contact the AIU Ombudsman’s Office at [email protected] to obtain the contact information of resources within your local area to address certain concerns you have raised. In addition, we understand that you received an email from AIU’s Financial Aid Department on May 12, 2023 that explained your financial aid for your current academic year. AIU is available to support your academic efforts and we will assist you as best we can in identifying information you may need related to your personal concerns.
    • Review from Theresa H

      1 star

      04/05/2023

      I recently disenrolled from ***, not only for being lied to about the financial charges of the program, but after I questioned their financial accounting, the instructor started criticizing everything I did, not only was she doing this to me but the whole class, while I passed the class many did not from ************************* (instructor) bullying, and basically calling the students stupid, and ignorant. I have screenshots of this instructor contacting me during the 5 week session, but when the 5 week course ended with threats of failure due to a technical issue that tech support was advised of. I am a student with disabilities, and she made my learning process incredibly difficult with her threats. The financial department told me in their reply that I mistaken the costs they quoted, although I have the emails and messages of the costs of AIU for this program, they was charging approximately $11,000 more then quoted with less credit hours stating they was doing me a favor by not charging me $12 more then they did. I am now enrolled in another college where I am presently on the honors list with no issues from disrespectful instructors, and instructors that available for additional help without being ridiculed, or belittled for asking a question.

      American InterContinental University Online Response

      04/21/2023

      American InterContinental University (***) strives to ensure its students educational experiences with the University are positive and rewarding. Our records show that on March 13, ******************************************************************************************** your complaint. You also spoke with the *** Ombudsman on April 3, 2023 to discuss your concerns further and you were advised to submit a formal grievance, in accordance with ***s Student Grievance policy, but we never received any further communication from you. *** encourages you to submit a formal grievance to the ***************** at ******************** and a member of our team will follow-up with you.
    • Review from Theresa H

      1 star

      02/23/2023

      I completed a BA program in December 2022, in July of 2022 I checked into the *** program and was quoted an overall program price of ******, classes wew on a platform of 10 weeks, and credit hours was 6 per class. 2 weeks before graduation I was contacted by an admission advisor again confirming the cost of the program, and the class program, a long with a start date of January 18, 2023. I agreed to this cost and the program details based upon what was explained to me. I then talked to a financial advisor which agreed to these charges and I filled out the ***** form and granted the loan. I received several messages explaining the platform once again, and was led to believe that these was 10 week courses and the cost remained the same. Upon starting class in January, the platform is 5 week classes with 4.5 credits and increase of tuition fees, I was unaware of these changes, and additional charges which is now a total of $36,000. I have had several financial letters mailed to me and each one has different charges expenses, and although I was to receive stipends I am no longer able to get them because if the changes that continue to raise tuition costs although i was quoted ****** this cist and platform is showing on their website

      American InterContinental University Online Response

      03/13/2023

      American InterContinental University (***), a member of the American InterContinental University System, strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. A member of AIUs ***************** will forward you an email shortly summarizing the updates made to your program. Upon reviewing the email, if you have any additional questions concerning your enrollment at AIU, please contact our ***************** at ******************** and a member of our team will follow-up with you.
    • Review from Anonymous b

      1 star

      01/20/2023

      ****** + ****** + ****** =$88,737 are what A.I.U been paid in student loan and in my 5 Pell grants and is currently document as fully disbursed to the school over 6 months ago. MY BIG QUESTION IS HOW DO I OWE AIU on my student account If almost ****** have been documented as paid out to them? The number not matching up I just wanted a general explanation and was giving lousy feedback. The financial aid office will not give me a legit answer. I sense non compliance in our last conversation between me and the financial aid advisor. School is almost completed in weeks and i see this is normal activity by the complaints from my dear beloved university. New updated documents show all the proof and the lender sends us documents to keep us updated with our loans and whats been disbursed. AIU was disbursed ****** dollars over my Full tuition clearly I havent received a great amount a refund so where the funds. Im a full time student and do my work from online. I don't stay in housing just technology and tuition and book the normal fees Im charge. I owe a little under a **** currently to the school account . Please help me understand the math here. Its not close to adding up plus and my course total ****** where the ****** at and why I cant get and explanation?I have fake awards letter honest it say less than ****** is still being paid to them currently and they still collecting from me. Its sheet that show what they want to see but they can not hide my lenders documents about my loan and disbursement and time and amount.

      American InterContinental University Online Response

      02/15/2023

      American InterContinental University (AIU) strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. AIU has reviewed your records and contacted you on February 2, 2023 to address your concerns and we believe they have been resolved. If you have any additional questions about your enrollment, you may contact the ********************* at ******************** and a member of our team will follow-up with you.
    • Review from SHEENA A

      1 star

      10/03/2022

      Beware, They don't tell you that once you log in you will be charged even if it's add/drop week. They encourage you to log in and push you to log in then when you say maybe this class isn't for me they tell you ol well we are still going to charge you because you logged in. Mind you again They tell you before logging into the session that it will be no harm if you drop during the first week but that's a lie. After trying to drop within the first week They basically said I might as well take the classes because they are charging me for those classes anyway. My thing is they need to be up front about their policies because they don't tell you about still being charged even if you drop during the drop ads period. They actually told me it would be no harm. Beware, they will lie to you.

      American InterContinental University Online Response

      10/25/2022

      American InterContinental University (AIU) strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. Upon receipt of your complaint, AIUs Ombudsman sent you an email that detailed the Universitys withdrawal and refund policies. If you have any further questions concerning your enrollment, you may contact the ********************* at ******************** and a member of our team will follow-up with you.
    • Review from Jesseka F

      1 star

      09/28/2022

      I submitted to FAFSA for the 2022-23 school year. They keep telling me they need some form they say for my tax amendment. I have not amended anything. I cant get emails responses or call backs.

      American InterContinental University Online Response

      10/07/2022

      American InterContinental University (AIU) strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. A Financial Aid staff member will reach out to you directly to address your specific questions. You may also contact the ********************* at ******************** and a member of our team will follow-up with you if you have any additional questions or concerns.
    • Review from Julio R

      1 star

      09/27/2022

      Aiu should not be open scammer! I have proof. I got a call from ****** right after having a mental breakdown and convinced me into signing up after my mental health clinic review my award letter I was being set up for a big money issue and I'm on ssi and they know it because I had to send a copy .They are out for one thing "MONEY" THEY COULD CARE LESS IF WE GET AN EDUCATION!!!!!

      American InterContinental University Online Response

      10/04/2022

      American InterContinental University (AIU) strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. *** is committed to providing quality programs for its students and this is supported by its accreditation by the *************************** which is recognized by the U.S. ********** of ********** You previously informed *** that you have legal representation; therefore, *** is happy to discuss your specific concerns with your representative. Your representative may contact AIUs ***************** at ******************** to begin this process.
    • Review from Brandon T

      1 star

      08/31/2022

      I agree with the majority of negative reviews! Actually, its not just AIU, its many-to-all colleges and universities that need to be revised severely! I felt scammed by this institution, and now I have a lot of student debt because, and here is where it gets ridiculous, they have a right to reassign core classes to electives or to just reject them altogether! Ridiculous! I strongly advise institutions to work together to create a unified agreement that ensures that studentswhen transferring from one institution to the nextreceive proper credits where they are due instead of making them take class after class after class over! Please! Youre killing us!

      American InterContinental University Online Response

      09/28/2022

      American InterContinental University (AIU) strives to ensure its students educational experiences with the University are positive and rewarding. We regret that you feel your experience with AIU has not met these standards. Please note that the transferability of credits is dependent upon receiving institutions; therefore, AIU does not guarantee the transferability of credits earned at AIU. AIU informs students of this policy at the time of enrollment. AIU would like to discuss your specific concerns with you as our records are inconsistent with your allegations. We request that you please contact the ********************* at ******************** and a member of our team will follow-up with you.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.