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Business Profile

Alcoholism Information

The SHARE Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed alcohol dependency treatment at SHARE, located at ****************************************************, phone number ************ and have been trying to get my State required paperwork from them.I was a resident there from approximately 10-3 through *********.I have called and emailed numerous times; with no response or resolution.

    Business Response

    Date: 02/11/2025

    The person filing the complaint requested State Paperwork from us on January 17, 2025.   The State paperwork requested is a unique document that is completed by the clinical team when the paperwork is requested.  This State paperwork was completed by our clinical team on  01/29/2025 and the paperwork was ready for pick up on 1/31/2025.  Ms. ******* was notified on the 31st that paperwork was ready for pick up and paperwork was picked up by her on 2/4/2025.

     

    Please feel free to reach out if you have any additional questions.

    ****** ********

    Also the Mailing came to Ms. ***** C. *******, Ms. ******* passed away in 2017.  Our new CEO is ******** ******** at the same address.

    Customer Answer

    Date: 02/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

The SHARE Program is NOT a BBB Accredited Business.

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