Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firmm has been harrassing my nonprofit for nearly a year now.They are representing *************, which initially had a valid contract with us, but later breached by raising the price by unauthorized amounts and also provided subpar service (not relavant here as complaints were filed with the establishment).Nonetheless, this law firm just called us (supposedly on a recorded line) and the 'lawyer' admitted several times that she had not read any of the initial contract, nor the complaints, nor the submitted evidence: which we sent them months ago.She then asked me to negotiate what we believe we owed the client and asked if we would pay 29% of it ($10,000 of $34,000).This cannot be an accredited law firm! A firm with facts in hand would realize that if the client is owed $34,000 they expect that and more (to handle attorney fees and potential court costs)!The call turned more and more unprofessional as she insisted that she was right (because of her law firms standing). Wrong!She also lied and said that she had a contract in hand that showed my signature for nearly $80,000. An absolute lie as I have the time stamped email where I (the only authorized signee from my organization) signed for under $50,000.She said she would send it to me immediately and I still don't have her email: because the document doesn't exist!This firm needs to be shut down, AND as I see from other complaints, they need to start writing checks to organizations and people they harass!

  Business Response

  Date: 06/17/2025

  This is in response to ****** Draftons complaint. On September 11, 2024, we received a collection account from our client *************************************** (Hilton) in the amount of $42,467.54 for services rendered pursuant to a contract entered into by ****** and the US Veterans Hall of Fame Class in connection with a meeting held at the **************. ********** admits in this complaint that there was a valid contract. Mr. ******* now claims that the account balance was incorrect and argued that ****** had breached the contract on two occasions: first, during the initial discussions about using the hotel for their event, and second, during the negotiation of a settlement. Mr. ******* claims that he had not signed the attached contract and that the ****** created a different contract and cut and pasted his name from an electronic signature from another contract. Mr. ******** allegations are ridiculous and baseless. A copy of the contract and invoice breakdown is attached. Mr. ******* also alleges that ****** had used a credit card without proper authorization and raised several concerns about the condition of the rooms. The credit card that Mr. ******* provided was declined. Mr. ******* has not provided any proof of these allegations.
  Mr. ******* admits that there was at least $17,000.00 due to Hilton, but that he was unable to pay that amount in one lump sum and was waiting on other funds to make the payment. It is clear that Mr. ******* and his organization were having financial difficulties and is now using these allegations as a basis to breach the agreement with *************
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee. In it we have adopted a zero tolerance policy regarding violations of any law. Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Leviton ************** and collection agency: ************** for their actions in attempting to collect a payment for services that were never requested or provided on behalf of their client:Sothwaste. Case Number: ********. Despite our request for supporting documentation, the collection agency (**************) and client: ********* hasnt been able to provide evidence of services requested and rendered. Additionally, the contact person listed in the invoice was no longer employed/involved by the restaurant at the time of the alleged services.The actions of ***************** ************** have been unprofessional, including failure to provide requested documents and continued collection efforts without proper justification. Their failure to address our concerns or validate the claim has caused undue stress to our business. We seek the cancellation of any outstanding balance on this invoice, as the charges are unsubstantiated, and we request that both parties cease any further collection efforts until proper documentation can be provided.

  Business Response

  Date: 04/07/2025

  Tell us why here...This is in response to ****** ***** Paladugus complaint. On March 17, 2025, we received a collection account from our client *********************** in the amount of $855.18 for wastewater hydrojet line services provided to ************ Sea Food Grill. Our notes show that the invoices were sent to and reviewed by ****** ***** by the collection agency on 2/25/25. Our account representative reached out to the previous owner and the previous owner advised that the assets and liabilities were transferred to the new owner. Mr. ***** has been asked to provide the buy/sell agreement and refuses to do so.  
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter.  While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee.   In it we have adopted a zero tolerance policy regarding violations of any law.  Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.  
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.
  As we are not affiliated with ************** we cannot respond to Mr. ******** allegations regarding **************.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2024 I paid $638.00 as a down payment for a commercial vehicle insurance policy through ********************** and financed by Capital Premium Financing. I was told by the company that I was contracting for that this policy did not provide the required coverage. I tried several times to unsuccessfully have corrections made to the policy. On August 8th, 2024 I canceled the policy. I asked them to refund my down payment of $638 but was denied. I pursued that only to be denied again so I took my loss and thought that would be the end of it. Since then I have received many harassing and threatening phone calls, letters and emails from Leviton Law Firm demanding I pay $1,174.22 to their client, Capital Premium Financing. I never had any of that money in my pocket, wallet or checking account. If I don't have that money, then who does? I did not have insurance coverage through them either. They stole $638 from me and now they are demanding more? How unethical and dishonest of them!

  Business Response

  Date: 03/06/2025

  This is in response to ****** Szyszkos complaint. On February 14, 2025, we received a collection account from our client ***************************** (CPF) in the amount of $1190.39 against ****** ******* *******.CPF is a specialty lender that provides commercial insurance premium loans.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor requests or disputes a bill. Our client has verified this debt.  Mr. ******* cancelled the insurance policy as a result and pursuant to the financing agreement Mr. ******* is liable for the loan balance, interest and fees.
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee. In it we have adopted a zero tolerance policy regarding violations of any law. Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23026259
  
  I am rejecting this response because:

  I did receive any money, goods or services from said business! I PAID money to said business and would like a refund. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/07/2025

  We stand on our response. Mr. ******* should contact *** regarding any refund. Thank you. 

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from this firm stating the are calling to settle a claim against me for roughly $5,200 filed by ******************. Caller stated I can settle this claim now by paying the $5,200. Sounded like a SPAM call so I quickly dismissed the caller.I tried calling the firm via the telephone number I found online and did not connect with anyone.Reading other complaints posted here, wondering if this is a viable business entity or SCAM ??Please advise...

  Business Response

  Date: 03/02/2025

  We cannot locate this account in our system from the information given. Please have Mr. ****** provide the name of our client and his business name, address and telephone number.

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voice message and an email about debt collection for *************************************************** of $6930.93 and threat of legal action. I have never heard of this company nor used any service from this company or *** any debt to this company. The email referenced a case ********, policy number TWC4167885, which means nothing to me.

  Business Response

  Date: 01/29/2025

  Tell us why here...This is in response to ***** **** complaint. We received a collection account from our client. ***** **** telephone number was mistakenly attached to this account.
  
  We have taken that email out of our file and apologize to ***** *** for any inconvenience.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ensure that both my phone number and email are removed from your future communications. Thank you.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to contact me stating I owe $3400 for an unpaid workers compensation policy for a company I used two years ago! They will not provide any proof other than them saying Im in rears. ****** companies have sent me anything by mail or email. I initially was going to settle for a lesser amount as the business is closed and that amount was all I had left in the account but after looking back at my paperwork and all the payments I made Im not seeing a single time I underpaid or didnt pay at all. They will not accept me asking for any proof. They hang up on me when they dont hear what they want. They are incredibly rude and dont let you respond to anything. They are now calling multiple times today threatening Ill never be able to get worked comp insurance for any business I start for the rest of my life which is 100% not true! After reading other complaints about this company Im now seeing they are a big scam! Glad I never gave them any money!

  Business Response

  Date: 12/09/2024

  Tell us why This is in response to ******* Hurts complaint. On October 10, 2024, we received a collection account from our client  Berkleynet in the amount of $3,684.56 for premium that resulted from an audit of **************************** (insured) commercial workers compensation insurance Policy Number BNUWC0158567 effective 12/04/2022 to 12/04/2023. All documents supporting Berkleynets claim have been provided to the insured. Numerous attempts to resolve the balance with the Insured since at least October 10, 2024, have been unsuccessful. The premium you pay at the beginning of a policy period is a provisional amount. It is an estimate based on projected payrolls for the coming year. After a policy has expired, the insurer conducts an audit to determine actual payrolls for that year. The insurer then adjusts the premium. If actual payroll exceeds estimated payroll, you may be billed an additional premium. If actual payroll is less than projected payroll,you may receive a return premium.
  Most workers' compensation policies contain a clause that addresses audits. It states that the employer must allow the insurer to audit the policy anytime within three years after the policy has expired. The insurer has the right to examine any records that relate to the policy.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee. In it we have adopted a zero tolerance policy regarding violations of any law. Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required. At no time was Ms. **** harassed or provided with incorrect information.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  As of this date the audit premium is due and owing. here...

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 8, 2024, paid nothing to them, ************* Harassment,

  Business Response

  Date: 11/14/2024

  This is in response to ******** Mosss complaint. On November 8, 2024, we received a collection account from our client ********************* (Guard) in the amount of $15,263.84 for estimated audit premium that resulted from an audit of Mountain Pine Assisted Living (Insured) commercial workers compensation insurance Policy Number MOWC490526 effective 10/01/2023 to 5/13/2024 and not UI (unemployment insurance). All documents supporting Guards claim have been provided to the insured. On November 11, 2024 we were notified by Guard that the insured complied with the audit and that the audit was revised down to $372.84 which is now due and owing to Guard.  A copy of the final audit is attached. 
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter.  While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee.   In it we have adopted a zero tolerance policy regarding violations of any law.  Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.   I investigated Mr. ************* personnel file and they do not contain any prior violations of this policy. .
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards 

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting emails both in my business email and personal email that these people are trying to collect a debt over $13,000 for **** services and I've never used **** services

  Business Response

  Date: 10/15/2024

  This is in response to **** ****** complaint. Zoom ********************* was retained by ***************************** to do an audit on ****** general liability insurance policy.  A copy of Zooms notice to ***** is attached.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. We have verified this claim with our client. Our clients supporting documents are attached to this response.
  We take all complaints very seriously and have thoroughly investigated this matter. We have a Policy & Procedures manual that is given to every employee. In it we have adopted a zero tolerance policy in regard to violations of any law.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. 

• Initial Complaint

  Date:05/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a random collection notice from Leviton Law ***** **** for a debt I know NOTHING about! There is a case number ******** and a name and address for Brew Sisters LLC who I have never heard of much less done business with! There is also a reference to ************************* Acct # *********** Ref # ********** Amount of $1,317.23

  Business Response

  Date: 05/18/2024

  
  This is in response to ********************** complaint. We received a collection account from our client. Ms. ********* email address was mistakenly attached to this account.
  
  We were unaware that the email address belonged to *****************************. We have taken that email out of our file and apologize to ***************************** for any inconvenience.
  
  Sincerely,
  
  
  Don A. Leviton

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leviton Law Firm is contacting me about a debt owed to State Farm in the amount of $4,663.68 . I have never been affiliated with State Farm , it is not okay that I am being charged and being told that I will be sued if I dont pay that amount if I dont pay within 5 days of receiving the notice . More research should be done to find the actual person to whom the policy belonged to. I will not be paying for a service that I never received . The account shown on the letter I received is 92G0J1808

  Business Response

  Date: 02/14/2024

  This is in response to ******************************* complaint. The account number that **************** provided does not have any contact information including the telephone number he provided or the email address he provided for a ***************************. If **************** can provide the letter, telephone call or email he received from our law firm, we will investigate further. The notes on this account do not show that **************** was contacted by this office at any time. Thank you.