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Business Profile

Heating and Air Conditioning

Pass One Hour Heating & Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a heating and cooling unit in June 5, 2023. I have warranty on parts. I have had to call them three times to fix the furnace and AC unit and I am still having the same problems. I have a 92 year old mother living with me and as of now I have no A/C and my house is extremely to hot. The last technician that came out the placed a filter in my furnace that was too big . The units continue to break down month to month with no results. I want someone to come out asap and fix the problem causing my AC/Unit and Furnace as I paid

    Business Response

    Date: 08/08/2025

    We understand your frustration and truly apologize for the ongoing issues youve experienced with your system. Your comfort and your mothers well-being are very important to us.
    You are scheduled for service today, and our technician will work to address the root cause of the problem to ensure your heating and cooling system is functioning properly. We appreciate your patience, and we are committed to resolving this for you as quickly as possible.
    Thank you,
    Pass One Hour Heating & Air Conditioning

    Business Response

    Date: 08/12/2025

     A technician was at this home on 8/8/2025 and has found the issue. The repair was made and system is working. Have tried to contact the customer by phone for follow up with no answer. 

Pass One Hour Heating & Air Conditioning is BBB Accredited.

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