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Business Profile

Hospital

Ingalls Memorial Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ingalls Memorial Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ingalls Memorial Hospital has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed and threatened for a bill an already paid for to be sent to collections when I already paid it and have proof of payment. I tried contacting the billing department several times and they keep giving me the run around and being non responsive. They took my money and saying I need to pay a bill I already paid four months ago. Either they need to refund my money or adjust the bill. They also spelt my sons name wrong who was a patient there on the bill. Guarrantors number is ********.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for months for paperwork to be sent to my attorneys for my settlement. This is one of the last steps in moving forward with my case and my attorney told my they still have heard from them.

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/25/2023 Emotional abuse by *****

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hospital lobby and restroom were unclean and very unsanitary. Urinal containers were visible inside trash. Admittance worker was very unprofessional, rude, and seemed inexperienced. Nurse overheard speaking to a patient very loudly about private patient information. Doctor never introduced herself upon entering room.

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrived at ER for treatment. I have a diagnosis of Epilepsy Disorder. I have a VNS implant that has dropped and is blocking my digestion and colon. I complained of abdominal pain,constipation and swelling in the abdominal area. I was registered,triaged and gave a urine sample. I sat in the waiting area from 1:37pm to 8:15 pm, and was never called. They called everyone in the waitng room that arrived before me, during the time I arrived and after I arrived. I left due to the pain and intense thirst and hunger that I experienced.

    • Initial Complaint

      Date:09/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** ***** 08/14/1966 On Sept 2 2022 I had heart failure cardiomyopathy. Endocarditis. Leaky heart valve all at the same time I'm a miracle . I take three high blood pressure pills plus water pills plus I got incontinence . I told the lady at er this and that's why I should be admitted Althought I stopped the lasix and only taking one heart pill. If my postassium at 2.9 something now. As soon as I keep peeping I peak over 60 times a day. I have a over active bladder so me trying to not be admitted the second time knowing how much I use the washroom which means making my potassium even lower is ridiculous. Although I got potassium pills at home that take time to build up Sept 3 ***************************************************** back alive so Sept 3 every year is my second birthday It's dejavu again For many years after that I kept getting admitted asap for low poo or electrolytes so I know having a 2.0 or 2.5 is deadly Ingalls in ******* the white nurse and Chinese nurse is telling a straight up lie Nurse is a lie I waited patiently for many hours patiently all I kept asking them did I have a bed ready for me they kept saying I dint need to be hospitalized and the Dr from ingalls in *********** all he had to do was given me IV in the arm or potassium instead of having me run around to emergency rooms and I don't need to be admitted I was willing to stay this time. I have grand kids at home I needed to get away The first time I left ingalls at Tinley hospital to get some one to keep the kids while I get hospitalized. Once I got that worked out I went to ingalls in ****** ** to get admitted because I kept asking them did they call for me a bed they said all my blood work came normal and they disharged me the lady said it will be hours before she can give me the discharge papers and that she will mail them. The staff was very rude to many people and very unprofessional they was joking and talking while many ppl said they wa

      Business Response

      Date: 09/14/2022

      Patient Advocate spoke with the patient 9/6/22 and took details of the complaint. Complainant requested follow up from ******************** leadership who left a voicemail message for the complainant 9/7/22.

    Ingalls Memorial Hospital is NOT a BBB Accredited Business.

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