Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract on 4/2/24 to get our roof replaced for storm damaged. The replacement was through our insurance. We were guaranteed a replacement. Today 7/1 2025, a year and some months past and no roof replacement has been made, most importantly we have lost out insurance coverage because of it. Contacting Strafford is a nightmare. No one ever answers the phone. All the number they provide in the contract are not valid even for the consumer complaint. *** is the rudest person I have met. He yell at me over the phone multiple times because there was no progress being made on the claim and he said it was my fault for having a s***** insurance. I am still waiting on a response.

  Business Response

  Date: 07/10/2025

  We understand your frustration, and Strafford has taken all the proper steps to get your claim approved, although it doesn't always happen right away.   There are many back and forth emails and phone calls that need to partake before the final outcome.   This can be a lengthy process. Unfortunately State Farm keeps denying full roof replacement.   State Farm is standing by their decision for half roof replacement.   The outcome of the claim does not result in the insured getting dropped from their insurance.  We are truly sorry this happened to you.  We are meeting with the insured July 10th at 6:30PM to get this resolved. 

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business was charged mine home insurance for big project: update siding and gutters. Contract was signed 8/27/2022. This year and even now isn't good for me because I born in ******* and mine family partially still in *******. So basically, company send Mexican team were unprofessional. They took off my gutters, but not posted properly how they were. I did make first complaint they resend month letter someone - they supposed posted everything correctly. Since that i have always big water overflow of water every rain. Which never happened before. So, I did call another company. They check and said - my original gutters filters were removed and NOT PLACED back by Strafford ********** (Mexican guys). And they not connected half of mine gutters to roof. I was sending email to Strafford and left messages no reply. Finally, I was able talk to one of managers - 2 week pass no reply back. So finally, I was able hired another company to fix mine gutters and put back filters. I am attaching check here - and I am looking for refund from Strafford.

  Business Response

  Date: 08/06/2024

  The insured did not have gutter guards on this house before the claim was filed.  We have photos to prove this.  Therefore, Strafford is not responsible for gutter guards. 

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 30,2023 a gentleman by name of ****** came our house to inspect our roof for hail damage. He said we needed to sign a paper giving him permission to talk to our ***************** (State Farm) otherwise our insurance company would not give him any information. We were never given a copy of this form we signed. He failed to tell us what company he works for. We did call our insurance company to speak to our claim adjustor ************************* and left several messages. After not hearing from **************, we proceeded in calling our State Farm agent *****************************. He told us he would look into this for us. He did and told us that we had to deal with Strafford ************** because we signed a contract with them allowing them to do the work. State farm gave us several phone numbers to Strafford adjusting to speak with their public adjustor. All the numbers we were given were either disconnected or mailbox full. Then we called ******************** claim number and were given a phone number to Strafford public adjustor ******. He told us if we do not use them, we had to pay them 35%. We do not want Strafford ************** to do the work. they have Deceived and lied to us. they have failed to give us a copy of form we signed. we do not trust them.

  Business Response

  Date: 03/06/2024

  This homeowner was referred to us by his brother. Which we successfully delt with.   The insured wanted us to adjust 3 of his properties.   the inured signed 3 different contracts for 3 of his properties to continue the process with Strafford.  After our Strafford team got the insured Approved for all 3 claims, the insured ignored Strafford.   When we were finally able to get in touch with the insured, he stated that he did not want to continue with us. Per our contract the insured is to pay us 35 percent of each claim if he decides not to go with us. This is presented on our contracts that the insured had signed on 3 of the contracts. So not only did the insured want to initially use us knowing our success rate of getting homeowners approved, he did this with 3 of his properties.   The insured is now refusing to pay us our 35 percent fee, which we are going to be taking legal action for outside the BBB.   The insured has all copies of each contract that he signed.  The insured even was ready to pick our colors to complete the job with Strafford.   He has all of our contact numbers and none of our numbers are disconnected.  We got the insured approved under 3 different policies, and now he wants to drop us.  Everything that the insured is saying in his complaint is false. 

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21306373
  
  I am rejecting this response because: 

    In Response to Strafford adjusting INC. 

        ************ did come to my house and yes they did work for my brother.  We told them (the gentleman that came to our home.) we have 

  3 properties and they said they would see if we would even qualify for roof hail damage. The gentleman that came said we needed to sign these papers to give them permission to talk to our insurance  company otherwise our insurance company would not speak to them. Nothing else except to talk to our insurance

  company State Farm.  There was not a contract, it was just to talk to our ********* company. There was not a contract; we never received any copy. ******** *** is lying. We had to call our State Farm ********* claim adjustor and he said he could not speak with us because we signed papers with ********. Which we DO NOT HAVE A COPY OF!  and never given one. We called our State Farm agent *******, and he told us that is what storm chasers do. He gave us a number to Our ********* ************ State Farm Claims phone number ************) to get a copy of the contract. We would have to go online and look at it. 

      The day the gentleman **** and another came to show us pictures of the roof and siding, we asked what this was for? If we had not made a decision to use them or anyone. We refuse to pick anything. 

        It was not until our agent gave us a couple of phone numbers to ******** adjusting ***.  and the phone numbers were disconnected or unable to leave a message.  phone # ************ . 

        Strafford adjusting Company.  public adjustor  **** Then he offered to settle for 22% and said he could show us how he can get more money from State Farm, our insurance company.  How can we do business with a company who is dishonest and deceitful? People need to be aware of this company and any storm chasing company. 

      We do not want to do business with a company like Strafford Adjusting ***, We can show a contract because we do not have it or ever been given one..

       

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/21/2024

  Our original response remains the same, and one of our Reps will be meeting with ************************ today at 6;30Pm.  they both made an appointment to meet at 6:30pm today to go over everything. 

• Initial Complaint

  Date:12/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Signed a Public Adjuster Contract with Strafford ********** **** on 5/20/2022 for storm damaged roof - Process was clearly understood by both parties - if initial estimate shows storm damaged roof, process will continue and ultimately be brought to a public adjustor, if not settled with the home insurance company - Assessment was done by Strafford Construction, Inc., result was positively storm damaged roof - estimated cost of replacement ~ $250,000 - Claim was submitted to insurance, - 8/24/2022 - selected color for replacement roof - 9/23/2022 - insurance stated they were only willing to pay ~$1,000 - 9/23/2022 - reached out to Strafford by email to ask what the discrepancy was - no response - 10/5/2022 - followed up with Strafford; mentioned they were still working with the insurance company - 1/21/2023 - followed up again to check status - 1/31/2023 - received response from Strafford asking to sign a homeowners claim document, "per conversation with office manager". No such conversation occurred.- 2/1/2023 - insurance company reiterates it will not pay for damage; reached out to Strafford for explanation; no response - 2/27/2023 - followed up with Strafford for update - 2/28/2023 - received a question from insurance company and forwarded along to Strafford; no response - 3/3/2023 - followed up again; received response that Strafford is going back and forth with insurance company - 3/8/2023 - followed up; no response - 4/3/2023 - followed up; no response - 4/13/2023 - followed up; no response - 6/19/2023- followed up; no response Despite my multiple attempts throughout the process to get more information and my multiple attempts to get a conclusion to the case I was continuously ignored and the business did not live up to their sales promises.

  Business Response

  Date: 01/15/2024

  We have been working with the insurance company to indemnify the insured, unfortunately the insurance company does not want to indemnify the insured fully, and there is only so much we can do to make this happen, and we have gone as far to put this in the appraisal process.  We can release ourselves from this claim if the insured does not want to move forward, but we Have done everything on our end to get the insured indemnified. 

• Initial Complaint

  Date:09/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** installed new roofs on my house and garage which included replacing the vents, this was done 2 years ago and with the storms we had in June recently rain poured into my garage causing a mess and we called ******** and they sent a roofer whom told us a turbine vent was supposed to have been replaced when the roof was done but had not been and the supervisor is trying to avoid me and is not buying the material for repairs

  Business Response

  Date: 09/18/2023

  We spoke to ********************, and we are working on this repair.  The repair is scheduled for tomorrow 9/19/2023

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that I was just getting an estimate on my roof repairs from Strafford Adjusting/Construction. Mr *** pressured me into believing that my homeowners insurance would not pay for the cost of full replacement of my roof it I didn't contract with his company. He kept stressing that "my insurance was only going to pay for repair or patch and not full replacement" and "he could guarantee that his company would work with my adjuster and homeowners insurance to get me a FULL ROOF REPLACEMENT.Mr. *** never communicated with my insurance adjuster or insurance company. It was determined by my insurance company that "due to my roof shingles not being produce any longer that they had to replace the ENTIRE roof. I feel that Mr. *** new that my roof shingles where no longer being produce and deceived me, when in fact he did nothing but pressure me into a false contract. He stated more than once that they used the same system to determine cost factors. After talking to Mr. *** on 9/12/23, he stated that his adjuster has to crosscheck and itemize my estimate and that it going to be another 6 to 8 weeks before he could even get to my reconciliation and start my project. Mr. *** keeps saying things like "if I don't want the work done I have to pay hime 35% of my insurance payout. Firstly, he hasn't done anything to even earn 35% on anything because he has done nothing. Another instance would be say for instance I didn't want my gutter replace, he threatened to take 35% commission of that. The wording in the contract is very vague and does not have a clause that protects the consumer in this case. He just keeps talking about 35% commission, which makes me feel so defrauded. On another note, my insurance claim is under a "Disaster Code/castastrophe" my county was declared in a Statewide Disaster, which is contracted for NO MORE THAN 10% commission. My project is being held up for Strafford Construction/Adjusting gain.

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My name is ***************************, I filed a consumer complaint against a Strattord Construction # ********. I am requesting that the complaint be considered satisfied. The business and I have come to a mutual agreement and the issue has been rectified. Thank you.
  

  
  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June ********* Construction rang my doorbell and stated that they noticed hail damage on my roof and on my siding. They told me that they can file an insurance claim and get them replaced for me and we would only have to pay the deductible. I agreed and the process went forward. We were approved for the siding and denied for the roof. That is fine the company came out in Mid July to complete the siding. Afterwards the siding looked great but there was all of a sudden a leak in my garage. I do now know where the leak was coming from but it was coming down the ceiling and the wall on the side where they were standing and doing the siding on my house and had to turn a downspout gutter as well. I called a roofing company and asked about it. He looked at it and pointed out the downspout and that it looked like something the construction company had done was causing the leak. He advised me to contact them since it had only been a few weeks. I contacted the company and I was at first told someone would be right out to check on it. No one came. I then contacted the initial lady who came to my house originally to suggest we get the siding and after yelling at me telling me there is no where its their companys fault finally tried to push me off on another person. I received a phone call again and was told someone would come out to inspect. A week later I received another phone call telling me that it is no way the fault of the company. After explaining to him that something happened after they were up there and sending pictures he said he would call me back. He never did. I reached out again and was told someone would be out last week. No one came. I reached out again and was told earlier this week. No one came. My garage is still leaking and I just had it re-drywalled and painted last year for $5K with no water damage was visible at all. I just want them to fix whatever they broke and fix the inside of my garage back to how it was before they came out.

  Business Response

  Date: 10/06/2022

  At this time, 10/6/2022, the issue and repair to the roof has been resolved which had been completed last week. Although we do not touch wood during any of our builds (please see the attached photo of the claimed damage to their roof), and did not cause this damage/leak, we still fixed the damage to her roof in good faith.

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************