Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Electronics and Technology

MagBeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased 2 magbeat units and one of them doesnt charge anymore, after 3 failed attempts trying to contact them, Im filing a complaint against their LIFETIME WARRANTY, which doesnt exist

    Business Response

    Date: 10/09/2025

    Hi Better Business Bureau,

    Thanks for reaching out and notifying us. We checked our records, and the customer never contacted us through our support system on the website. This means the claim is not valid, as we havent received any email or support request through our official support channel.

    Best Regards,
    MagSound Support

    Customer Answer

    Date: 10/10/2025

     
    Complaint: 23987223

    I am rejecting this response because:

    I sent 3 emails to the ONLY email Magbeat provided to contact them: ********************************, at their website 
    Sincerely,

    ***** ********

    Business Response

    Date: 10/17/2025

    Hi,

    Please see the attached images for context. As shown, when we search in our system, the only emails detected are from BBBs address. There are no records under the customers name or the customers order email. This confirms that no complaint or email was received from the customer in our support system.
    Both ******************** and the customers emails go to the same inbox at ********************************, and our system shows all incoming messages. Since only BBBs email appears, its clear no direct message was ever sent by the customer.

    Best Regards,
    MagSound Support

    Customer Answer

    Date: 10/17/2025

    I purchased this product (order 3174) almost a year ago and I dont have the warranty information and theres no way possible to contact the company; Magbeat , I guess I will have to give up and let them rip me off, thank you

     

     

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I backed a product on ***********, expecting them to deliver. Instead they took my money and a lot of other people's money and created the product we funded and are now selling it on ******. I'd like to report them for not fulfilling their promises to us their backers and bring some accountability to do the right thing and ship us your ********************* stats shows they are making around $6,500-$9,685 a month: ********************* Amazon Link: ********************** Kickstarter Campain (look at the comments to see all the people who have not recieved their product): ********************************************************************************************************************* Kickstarter Backer info: ********************* I tried messaging them and they responded and then ghosted me: ********************* Please help me find who is behind this company and help help us all get our products.Thank you so much!

MagBeat is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.