Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2020 VW Jetta from them and was overcharged $16,000.00. There were some shady deals going on at that time. The salesman and finance guy were in on it. They got fired a little bit later. They knew the car was a REMOVED. I&#REMOVED;m still making payments on a car not running.I think they should make it right and give me a refund

  

  Business Response

  Date: 08/03/2025

  
  # REMOVED
  
  Weber Ford has investigated Mr. REMOVEDcomplaint. Mr. REMOVEDpurchased a 2020 REMOVEDJetta from Weber Ford on 7/7/2022.  The vehicle had REMOVEDmiles showing on the odometer.  He also purchased an extended warranty which is showing still active as of 8/2/2025.  Checking CARFAX, the vehicle is now showing REMOVEDplus miles.  
  Mr. REMOVEDstatements about employees being terminated and unethical business practices simply are not true.  The salesman left the automobile business years ago to pursue other interests.  The finance manager that handled his paperwork is still employed with the Company, and his claim about profit margins is completely unfounded.
  Weber Ford worked with Mr. REMOVEDfor the highest number of months for his vehicle to be finance, this was by his choosing. 
  This complaint being filed by Mr. REMOVED3 years after he purchased the vehicle and expecting a full refund for the vehicle is not possible.
  Weber For considers this matter closed.
  

  Customer Answer

  Date: 08/08/2025

  Complaint: 23686604
  
  I have reviewed the business' response and am rejecting it because I don't agree with the business response. I believe the sales was unethical.
  
  
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 08/12/2025

  # REMOVED- Weber Ford has examined Mr. REMOVEDrebuttal statement. The BBB states Weber Ford should provide additional documentation regarding the new concerns Mr. REMOVEDhas brought forth.  Examining the new concerns from the customer, REMOVEDfinds there are none.  There is only Mr. REMOVEDderogatory comment,(his opinion) about the ethical behavior of our dealership. 
  To summarize:
  Mr. REMOVEDpurchased this vehicle on 7/7/2022.  He purchased an extended warranty.
  His statements about employes being terminated is untrue.  The salesman left the automobile industry, by his own choosing.  The finance manager that handled his paperwork is still with the Company.
  Weber Ford worked with Mr. REMOVEDfor the highest number of months possible to finance his vehicle.  He approved it.
  It is now three years later, and Mr. REMOVEDrequest to have his money returned is not possible.
  Weber Ford has conducted itself is a fair and reasonable manner.  All signed paperwork is available upon request.  We have stated facts, not opinions to resolve this matter and again consider it closed.
  A copy of our initial response is shown below.
  Weber Ford
  Weber Ford has investigated Mr. REMOVEDcomplaint.  Mr. REMOVEDpurchased a 2020 REMOVEDJetta from Weber Ford on 7/7/2022.  The vehicle had REMOVEDmiles showing on the odometer. He also purchased an extended warranty which is showing still active as of 8/2/2025.  Checking CARFAX, the vehicle is now showing REMOVEDplus miles.  
  Mr. REMOVEDstatements about employees being terminated and unethical business practices simply are not true.  The salesman left the automobile business years ago to pursue other interests.  The finance manager that handled his paperwork is still employed with the Company,and his claim about profit margins is completely unfounded.
  Weber Ford worked with Mr. REMOVEDfor the highest number of months for his vehicle to be finance, this was by his choosing. 
  This complaint being filed by Mr. REMOVED3 years after he purchased the vehicle and expecting a full refund for the vehicle is not possible.
  Weber For considers this matter closed.

  Customer Answer

  Date: 08/14/2025

  Complaint: 23686604
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in July 2022 on a 6-year note and paid it off 4 years early. I was told I could get a refund and was told by REMOVEDwise to go to Weber REMOVED. When I got there nobody can figure out how to give me a refund and I was basically dismissed

  

  Business Response

  Date: 04/15/2025

  # REMOVED

  Weber Chevrolet Granite City has investigated Mr. REMOVEDcomplaint and have no record of him coming into the REMOVEDdealership.  We have discovered Mr. REMOVEDpurchased his vehicle from Weber Ford Granite City, not Weber Chevrolet Granite City.  Although the dealerships share the same corporate umbrella name, they each operate independently from one another.

  We ask Mr. REMOVEDreturn to Weber Ford, bring his title, and speak with our finance manager.  He will help Mr. REMOVEDaddress his concern about having REMOVEDfunds recovered.

  Weber Ford will help Mr. REMOVEDhe just needs to go to the right dealership.

   

  Customer Answer

  Date: 04/17/2025

  I went to the correct dealership and spoke with the salesman REMOVED. He walked in and spoke to, I assume,the finance manager and merely shrugged at me in a dismissive fashion.I am going through disability proceedings and live some distance from Granite City, so I can't just "pop in."

  

  Business Response

  Date: 04/18/2025

  Mr. REMOVEDneeds to see our "finance manager" as previously stated in our first response and not his salesman.  We will assist Mr. REMOVEDwith this matter and look forward to this matter being resolved. 

  Weber Ford.

   

  Customer Answer

  Date: 04/28/2025

  I reached out to Gapwise on 04/25/25 and they confirmed the amount of my refund is $486.82. I also forwarded this e-mail to the BBB. Providing the check I am offered by Weber Ford is for $486.82, I will consider this matter resolved.

  Customer Answer

  Date: 04/29/2025

  The amount of my refund is $486.82, as per the forwarded e-mail from Gapwise.

  My e-mail is REMOVED

  My wireless # is REMOVED

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Unacceptable Handling of Transmission Failure and Warranty Coverage I purchased a 2017 REMOVEDF-150 Platinum from [Dealer Name] on [purchase date] with approximately REMOVEDmiles on it. At the time of purchase, I also purchased an extended powertrain warranty to cover potential mechanical issues.Shortly after purchasing the vehicle, I experienced significant transmission problems, including harsh shifting and slipping. I took the vehicle back to the dealership for inspection. After an initial diagnosis, the dealership recommended a complete transmission teardown to determine the cause of failure.The dealership is now demanding that I authorize a $5,014.68 labor charge (26.4 hours of labor) for the teardown before confirming whether the repair will be covered under warranty. I was also informed that if the warranty company denies the claim, I would be fully responsible for both the teardown and any repair or replacement costs.This situation raises serious concerns regarding the dealerships pre-sale inspection and disclosure process. If the transmission failure stems from a pre-existing defect or an issue that should have been identified during the pre-sale inspection, then the financial responsibility should fall on the dealership not the customer.Despite raising these concerns, the dealership has been unresponsive and uncooperative. I formally requested that a senior manager contact me to resolve this matter fairly, but I have yet to receive a response.

  

  Business Response

  Date: 03/18/2025

  #REMOVED
  
  Mr. REMOVED
  Weber Ford has investigated Mr. REMOVEDcomplaint.  Weber Ford has contacted Mr. REMOVEDand we are in the process of doing a complete tear down of his transmission, costs covered by his insurance company.  Weber Ford will address any additional costs this repair may incur.  A senior manager of our organization as well as our service department personnel have been in contact with REMOVEDhad a Mr. REMOVEDon the phone to assist with communication.  Weber Ford has ordered parts for completion of this repair and will proceed as soon as all parts have been received. 
  Weber Ford stands behind its products and will resolve this matter to Mr. REMOVEDsatisfaction.
  
  Weber Ford
  

  Customer Answer

  Date: 03/19/2025

  Title: Unacceptable Handling of Transmission Failure and Warranty Coverage I purchased a 2017 REMOVEDF-150 Platinum from [weber ford] on [2025.1.18] with approximately REMOVEDmiles on it. At the time of purchase, I also purchased an extended powertrain warranty to cover potential mechanical issues. Shortly after purchasing the vehicle, I experienced significant transmission problems, including harsh shifting and slipping. I took the vehicle back to the dealership for inspection. After an initial diagnosis, the dealership recommended a complete transmission teardown to determine the cause of failure. The dealership is now demanding that I authorize a $5,014.68 labor charge (26.4 hours of labor) for the teardown before confirming whether the repair will be covered under warranty. I was also informed that if the warranty company denies the claim, I would be fully responsible for both the teardown and any repair or replacement costs. This situation raises serious concerns regarding the dealerships pre-sale inspection and disclosure process. If the transmission failure stems from a pre-existing defect or an issue that should have been identified during the pre-sale inspection, then the financial responsibility should fall on the dealership not the customer. Despite raising these concerns, the dealership has been unresponsive and uncooperative. I formally requested that a senior manager contact me to resolve this matter fairly, but I have yet to receive a response.

  Customer Answer

  Date: 03/25/2025

  ????...Dear BBB,

  
  

  I would like to provide an update regarding my ongoing complaint against Weber Ford.

  
  

  Since filing my complaint, Weber Ford has still not provided me with any claim-related documentation, including the claim number, submission date, or any communication records with the insurance company. Without these critical details, I have been unable to follow up with the insurance company myself, resulting in unnecessary delays in my vehicles repair process.

  
  

  Additionally, Weber Ford has failed to proceed with the necessary repairs on my vehicle and has not provided a clear repair timeline. I have repeatedly attempted to communicate with them, but their responses remain vague, and no substantial progress has been made. I have already been forced to wait far too long, and this delay has significantly impacted my daily life.

  
  

  Therefore, I request BBBs assistance in urging Weber Ford to:

   1.Immediately provide all claim-related documents, including the claim number, submission date, and any response from the insurance company.

   2.Proceed with the vehicle repairs without further delay and provide a clear repair timeline to ensure my vehicle is restored to working condition as soon as possible.

  
  

  If Weber Ford continues to delay the process, I will have no choice but to take further legal action to protect my rights.

  
  

  Thank you for your attention and assistance.

  
  

  Best regards,

  [REMOVED]

  Customer Answer

  Date: 03/25/2025

  ????...Dear BBB,

  
  

  I would like to provide an update regarding my ongoing complaint against Weber Ford.

  
  

  Since filing my complaint, Weber Ford has still not provided me with any claim-related documentation, including the claim number, submission date, or any communication records with the insurance company. Without these critical details, I have been unable to follow up with the insurance company myself, resulting in unnecessary delays in my vehicles repair process.

  
  

  Additionally, Weber Ford has failed to proceed with the necessary repairs on my vehicle and has not provided a clear repair timeline. I have repeatedly attempted to communicate with them, but their responses remain vague, and no substantial progress has been made. I have already been forced to wait far too long, and this delay has significantly impacted my daily life.

  
  

  Therefore, I request BBBs assistance in urging Weber Ford to:

   1.Immediately provide all claim-related documents, including the claim number, submission date, and any response from the insurance company.

   2.Proceed with the vehicle repairs without further delay and provide a clear repair timeline to ensure my vehicle is restored to working condition as soon as possible.

  
  

  If Weber Ford continues to delay the process, I will have no choice but to take further legal action to protect my rights.

  
  

  Thank you for your attention and assistance.

  
  

  Best regards,

  [REMOVED]

  Customer Answer

  Date: 03/26/2025

  Complaint: 23054832
  
  I have reviewed the business' response and am rejecting it because:
  
  Since filing my complaint, Weber Ford has failed to provide any meaningful assistance or take proactive steps to facilitate the processing of my warranty claim. They continue to state that they are waiting for a response from the warranty company, yet they have not provided me with any concrete updates or progress.
  
  
  Weber Fords lack of action has resulted in unreasonable delays in the repair of my vehicle, which has significantly disrupted my daily life. I have repeatedly requested that they actively follow up with the warranty company and expedite the claim process, but they have merely instructed me to keep waiting, without making any substantial effort to resolve the issue.
  
  
  Therefore, I request BBBs intervention to urge Weber Ford to:
  1. Immediately contact the warranty company and provide me with a written update on the status of my claim within 24 hours;
  2. Proceed with the necessary repairs on my vehicle without further delay to ensure the issue is resolved as soon as possible.
  
  
  If Weber Ford continues to delay or refuses to fulfill its responsibilities, I will have no choice but to pursue further legal action to protect my rights.
  
  
  Thank you for your attention and assistance.
  
  
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 03/27/2025

  It has been 15days since I filed my complaint, and Weber Ford has not responded. This delay is unacceptable, as my vehicle remains unusable due to ongoing issues. I request that BBB take further action to hold Weber Ford accountable. If no response is received soon, I will escalate this matter to the REMOVEDand other consumer protection agencies. Please update me on the next steps.thanks.

  

  Business Response

  Date: 03/27/2025

  We have talked to him and spoke to him through an interpreter.  He is getting a complete transmission.  I had shoulder surgery so my response had been delayed.  We did respond to him.  

  Customer Answer

  Date: 03/27/2025

  Thank you for the response. However, as of now, I have not received any written confirmation detailing the transmission replacement, including the specific scope of work, estimated completion date, and warranty coverage.

  
  

  To ensure transparency and clarity, I kindly request that the dealership provide a formal work order or written confirmation. I would appreciate BBBs assistance in following up on this matter.

   

  Thanks BBB

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a 2024 REMOVEDBronco on REMOVEDadvertised by Weber Ford for sale at $35,765. I planned on purchasing this vehicle today with cash. I contacted REMOVEDat Weber Ford and asked him to send me an invoice that included tax so that I could purchase the vehicle. REMOVEDinformed me that there is a "price discrepancy, we aggressively price our vehicles to be the best." REMOVEDwould not honor the price of $35,765. As of the time of this complaint, the vehicle is still listed on REMOVEDfor $35,765. Significantly, Weber Ford claims on their REMOVEDadvertisement that "We advertise the price that everyone qualifies for so please contact us as you may qualify for additional discounts." Although now Weber Ford claims that I don't qualify for their advertised price. This seems to me to be a classic case of "bait and switch". Weber Ford advertises a competitive price, intends to attract significant interest, and then increases the price for anyone who inquires. This is a shady, unscrupulous practice that should not be tolerated. Please see screenshots below.

  

  Business Response

  Date: 12/02/2024

  Complaint: BBB ID: REMOVED
  
  Weber Ford has investigated this complaint from REMOVED.  Weber Ford received three (3)leads regarding a REMOVEDBronco, from REMOVEDand REMOVEDon 11/23/2024.
  REMOVEDlead submitted 11/23/2024    12:11 pm
  REMOVEDlead submitted 11/23/2024   3:15 pm
  REMOVEDlead submitted 11/23/2024   3:43 pm
  Due to the multiple submissions, two individual salesmen were working with both leads.  The original email address given was REMOVED,which we proved to be a fake email address. The second lead, now responding by a different email, REMOVEDstated he was the father, he lived in REMOVED, will pay cash for it and we should send him an invoice including all charges and taxes so he can purchase said vehicle.  Weber Ford had too many concerns regarding this matter.  We are in the business to sell cars, but when an individual refuses to speak with us,will pay cash and provides a fake email address and wants us to send him our invoice, we deem it reasonable to request speaking with that individual(s), to confirm and authenticate his statements. 
  The first lead was submitted at 12:11pm and were notified by him he had filed a BBB complaint by 5:46 pm. Mr. REMOVEDmakes several assumptions and accusations which were never clarified by Weber Ford. Doing business with this individual may not have been a good business situation for either party. 
  Weber Ford has reached out to this same individual by numerous phone calls and email to address his accusations and concerns regarding the BBB complaint but have received zero response.
  Weber Ford stands by its decision to operate by our business guidelines and cannot allow unknown individuals to our Company dictate our operating procedures.
  Weber Ford
  
  Copies of all correspondence are available upon request.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a tire rotation done on May 8th. I drove approximately 892 miles and on my way back from my trip my wheel practically fell off. I had one lug nut on my car tire that was holding it on. I told them about it. This has happened to me before and assume that they did not tighten the lug nuts. On Oct 9, 2019, I had 4 new tires put on my car at REMOVEDand 2 months later I was on my way to REMOVEDand the same thing happened then. For 4 years and 7 months never had a problem. I had my tires rotated at Weber Ford and this is what happened. I had an elderly lady as a passenger and we could have been killed. I need a refund for paying to get it fixed correctly.

  

  Business Response

  Date: 06/03/2024

  Weber Ford has investigated Mr. REMOVEDcomplaint.  Weber Fords service department performed an oil, lube and filter change as well as a tire rotation on
  May 8th,2024.  Our repair order was examined, and it states all 4 wheels were tightened to 100-ft. lbs. (which is the specification for this vehicle), a copy of the repair order is attached.  We have highlighted in yellow service performed that substantiates our completed work.  REMOVEDspoke with our service manager 20 days later and at that time driven almost 900 miles in this vehicle.  We explained to him, that had those lug nuts not been tightened in accordance with specification, the wheel would have loosened almost immediately, not 900 miles later. He stated he had AAA insurance but also stated he had to pay a tow bill for $1200.  He produced a handwritten bill which we could not accept. We suggested it is possible someone might have tried to take his wheel(s) and in the process loosen the lug nuts.  REMOVEDstated another tire company did the same thing to him five years ago.  Weber Ford cannot be had accountable for services rendered by another vehicle/tire company.
  Weber Ford has serviced Mr. REMOVEDvehicle and feel we have conducted our services in accordance with all manufacturer and safety specifications.
  Weber Ford considers this matter to be closed.
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a total loss accident in December 2022. This is my first time having to use GAP insurance which i was going solely off what i was told. First i was told by my lien holder that they had tried numerous times to contact Weber about my GAP with no response so they advised me to reach out. I first contacted my seller and he informed that he would contact the finance manager and have him get back to me. This did not happen. I took it upon myself to contact the actual GAP insurance only to find out that after 90 days after the total loss was paid off i could not redeem my gap insurance. They also told me that a cancellation was requested but no claim was filed. This made no sense to me. Why would someone contact them about cancellation and to what regard. I then again contacted Weber to get a better understanding and this time did talk to someone in finance but he took my information and told me he had people waiting to get in his office and will call me back. I have yet to hear back from anyone yet. I am angry that i lost my gap insurance that i paid into and no one can tell me what happened.

  

  Business Response

  Date: 06/09/2023

  Complaint ID: REMOVED

  Weber Ford has investigated Ms. REMOVEDcomplaint.  When
  a person obtains GAP insurance and they have an accident,
  They have 90 days to notify the insurance company about the
  event.  Ms. REMOVEDdid not do that. Weber Ford reached
  out to her and has worked with her to make sure she is
  refunded her complete GAP insurance dollar amount.  She was
  pleased with this support and completely satisfied that
  this matter has been taken care of.
  

   

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I took my car here because they were the only company near that could fix the recall on my car.  They took 2 days to fix it  and within 5 days my car started rolling back randomly and I had my car towed back to their shop.. They needed half of the payment  up front, so I gave it and then gave them the rest when they were done.  A month later it was doing the exact same thing. They kept telling me nothing was wrong but then they wanted another 100 dollars to diagnose it.  Now the manager is not returning any of my calls.   I now have to take the metro link and other modes of public transportation  because I cannot drive my car due to their error in not properly fixing the car.  I have contacted them multiple times with no response.

  

  Business Response

  Date: 06/06/2023

  Complaint ID:  REMOVED

  Weber Ford has investigated Ms. REMOVEDComplaint.  The vehicle, a 2017 REMOVEDEscape, was not purchased at our dealership. We did not service the vehicle prior to February 14th. 
  February 14th,2023 at REMOVEDmiles, the vehicle was brought in for a shifter bushing recall.  Weber Ford performed the recall and had suggested needed repairs on the vehicle, but all recommendations were declined by the customer.  REMOVEDwas at our location for a half day. (Dropped off 7:00am, repair took less than an hour, and was ready, not two days).  Weber Ford again informed the customer her car had other issues, but she declined any further repairs.  Paperwork given to customer.
  February REMOVED, the vehicle was brought back with an internal noise in the transmission and would not shift into reverse.  Weber Ford diagnosed the 2017 REMOVEDEscape and replaced the transmission pump assembly. We then road tested the vehicle, and it shifted into all gears as it should. The customer requested a loaner vehicle, but one could not be provided to her until full coverage insurance was presented by her to the dealership,her current insurance card was not active. On March 1st, the customer provided REMOVEDwith an active full coverage insurance card and was given a loaner vehicle at no charge.  Paperwork given to customer.
   March 9th, 2023, REMOVEDpicked up her car and left.   Paperwork given to customer.
   April the 3rd, 2023, The customer called complaining about the vehicle making noises, and rolling backward on hills. Weber Ford picked up her vehicle at her home, test drove it several times, over 50 miles, and at that time we could not duplicate her concerns. The service tec and the service manager each test drove the car and could not validate the problem.  The vehicle was ready to be picked up Friday April 7th, the customer returned loaner and picked up her car on Monday, April 10th.  Paperwork was given to REMOVED
  The service manager, called REMOVED, April 10th,and planned for her to meet him and a service tech at the dealership at 6:30 am April 13th, 2023.  The plan was to have all drive the vehicle together and see what her issue was because she needed to be at work by 7:30. REMOVEDnever showed up for her appointment. 
  April 10th, 2023 was the last time the vehicle was at our location.  REMOVED, (Ms. REMOVEDmother), spoke with our used car manager, who offered to provide a loaner vehicle for her daughter.   REMOVEDwould need to provide a full coverage insurance card, the current card she had provided in March was no longer active.
  Weber Ford has followed all REMOVEDrecommended service procedures regarding this car. We offered to have the service manager and technician ride with the customer to address her concerns and stand behind our work.   Weber Ford cannot address her issues without seeing the vehicle, nor have we heard from the customer since early April.  
  Weber Ford will address her concerns if given the opportunity to diagnose the vehicle. We will provide alternate transportation provided the customer can provide full coverage insurance documents. All documents are attached, phone records are available upon request. 

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED