Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 5/29/2025 ********************** to ship my car from **** to ************* has refused to resolve my request for a refund Amount: $200 NOTE: My car was not shipped with their company.I am writing to formally request a refund of the $200 deposit I paid to Ship Wit. I initially contacted the company and spoke with *** ***** ******************************** regarding car shipping services. During our conversation, I was informed that paying the deposit would secure a spot to have my vehicle picked up the next day from the dealership.I provided the requested details over the phone and made the payment based on that assurance. However, when I followed up the next day, I received no response for several hours. It was only after I sent a cancellation message due to another shipping company being ready to pick up my car that I received any **************** no point during our conversations did Mr. ***** mention any binding terms and conditions or indicate that I was prohibited from working with another agency. He clearly stated that the $200 deposit was to hold a spot and that I could cancel and receive a refund if I changed my ******* has since come to my attention that there are multiple reports of Ship Wit defrauding customers by collecting deposits without providing any actual service. Based on my experience, misrepresentation and lack of performance, I am requesting a full refund of my deposit immediately.

  

  Business Response

  Date: 07/22/2025

  The customer violated the agreement by double brokering the shipment. We emailed him proof of this on May 29th and we have attached a screenshot of that exact email here. Shippers cannot enter into an agreement with us or any other broker and at the same time enter into other agreements with other brokers. That would be like hiring multiple real estate agents to sell the same house in the same exact market. Doing so is very counterproductive for the shipper and problematic for the broker. This is why we have this in our Terms of Service which we share with all customers prior to the payment being made. We have also attached the Terms here for all to see. Thank you. 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23623247
  
  I am rejecting this response because:

  They are lying. I need proof of the agreement I signed binding me to a contract. I also need them to provide the call transcript stating I was informed that I cannot work with any agency. I stand on my words *** ****** never mentioned such statement. The terms and conditions were sent after debuting my card over the phone. If this was stated prior to payment I wouldn't but *** ****** said I will get my refund if I change my mind.

  In real estate their are brokerage agreement signed. This is not a real estate property. This a car. I can choose to work with any brokerage.

  Every client review on your website speaks of this pattern of defrauding people of their money. I need a proof of a signed paper work agreement or call transcript stating I was provided terms and conditions with the terms stated prior to make a payment.

  NOTE: The $200 was not a payment for the service. It was to hold a spot on the supposed truck and when I spoke to him after several calls and why he lied my car will be picked up the following day. He said there is no spot availablle.

  My understanding is this is a spot holder and not an actual payment for service because nobody pays $200 to ship from **** to ******

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/23/2025

  This is simply not the case. We share the Terms of Service upon scheduling every order with every shipper. The agent always first sends the order confirmation email to the customer and asks them to carefully look it over. There is no time limit to this process and we never rush customers upon signup. There is also a full refund cancellation policy as long as the Terms are not violated. The customer told us he is not shipping the vehicle but when we showed him proof that he hired a different company before canceling with us, he became upset with us and filed this complaint. We still want to make him happy. We just have to abide by the Terms which we also publish on our website for all to see. We believe they are fair and beneficial to both parties in the transportation process. Double booking is a major problem in our industry. It is not good for either party to do that and it can result in delays and rate surges if multiple companies are offering your vehicle to the same carriers but for different prices. Please hire one company and give them their agreed upon time-frame to secure a carrier. Thank you. 
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23623247
  
  I am rejecting this response because: The screenshot sent came from admin and the email I received came from *** ******. This means *** ****** created the order but never forwarded order details to me. I called *** on the phone and he took all details over the phone including payment. I need them to send the original order created before payment with the terms and condition attached and forwarded to me. I also want them to confirm if I was told about terms and conditions. I have attached the only email I received from *** ******. The admin email needs to show when it was sent to me.
  
  
  
  ****** *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided a price quote and was assured it was final, only to have them tell me it is going to be 200 more the day of shipping, also, after reviewing their terms and conditions do not support them raising the cost

  

  Business Response

  Date: 07/15/2025

  The rate we secured was $200+ below the actual market price. Please take a look at the attached screenshots. This vehicle was literally the lowest accepted rate by any carrier from any company. The reason why the initial estimate was less was the customer pressured the agent into reducing the quote to that amount as they did not want to pay the lowest going rate. We sent an email with all the details prior to pickup and asked the customer to respond or cancel the dispatch. He chose to proceed and use the carrier then after pickup started demanding we issue a full refund for our services, despite actually using our services. When we refused he posted this complaint on the BBB site as a way to get us to issue the refund we did not owe. We did everything we were hired to do and we still secured a very low price. The vehicle was also low clearance and more challenging to load for carriers. We are a shipping marketplace. We do not raise or lower rates. We provide estimates based on what drivers are accepting loads for on any given route and we connect the shipper and the carrier. We also check each carrier's licensing and insurance information upon dispatch as well as provide logistical support to both parties. There is never any obligation to use a particular carrier we share with the shipper. Thank you for reading our response. 
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted shipper of my car 2009 ****** Maxima on June 30 2025 to be transported from *********, ** to ********, ** on July 5, 2025 paid the amount for the reservation but ShipWit failed to trasport the car. Been calling them no response.

  

  Business Response

  Date: 07/08/2025

  We do not have any missed calls or email from this person. Our office is open 7 days a week 9am-9pm. We will reach out to the email and phone number provided here. Thank you. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23564521
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted $350 to move a vehicle from *********** ** to ********* ** on June 30th. They never secured a transport and failed to communicate with us. After requesting a refund of our $100 on July 2nd we were told a driver was co firmed for July 3rd. On July 3rd we were told that the driver had broken down and a new driver had been assigned. The driver picked up the car at 8pm on the 3rd. The morning of July 4th I received an email that the new total price was $550 AFTER the driver had the car. We were forced to pay the new price to release the car. We never agreed to the new price.

  

  Business Response

  Date: 07/07/2025

  Due to it being a Holiday Weekend, the carrier company that requested the load was the only available carrier. There can be carrier shortages on 4th of July as many drivers go home to be with family. These things are not specific to our company but are industry-wide. As with all shipments, there is never an obligation to use any particular carrier and shippers can cancel anytime. Our dispatchers always do everything in their power to secure a carrier at the lowest possible rate. Please see the attached market prices for this move. The rate we secured was still below that. We also reduced our initial booking fee for the shipper in order to keep the overall cost as low as possible. The locations and time of year on this shipment were the main cause of there not being any other available carriers. Thank you. 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23558510
  
  I am rejecting this response because:
  They never informed us of the increased cost until AFTER the car was picked up. They never gave us the chance to cancel the service or make other arrangements.  They simply agreed to a higher price with the carrier without our consent.

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 07/19/2025

  According to our records a dispatch email was sent out on 7/1 and the vehicle as picked up on 7/4. We will reach out to the customer once again to hopefully reach a resolution. Thank you. 

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipwit offered to ship my car from ** to ** for $700. I paid a $200 deposit leaving a remainder of $500 (receipt of proof is in my possession). I was then told after they had possession of my car that I will need to pay an extra $200 to have my car released to me. The total is now up to $900. Shipwit states that they match prices of other carries which is untrue. I would have never booked for a $900 total when I had quotes from other companies for less.

  

  Business Response

  Date: 07/03/2025

  We value all customer feedback and try our best to resolve all issues for shippers regarding their auto transportation. Unfortunately there were no carrier companies willing to accept any loads on this route for less than $700. Even that was the lowest accepted rate as carriers were requesting significantly higher amounts for this load. In addition the vehicle is a heavier SUV so that made it less desirable to carriers servicing the route. Please take a look at the attached screenshots. This all also took place during a Holiday week when there are carrier shortages. Our dispatchers do everything in their power to secure the lowest rates from carrier companies. As with all dispatched orders, the shipper received an email with the carrier companies dates and rate request prior to pickup. There was no obligation to use the carrier company. The shipper did not cancel the order and the carrier company picked it up. Thank you. 
  

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit of $200 was not refunded despite verbal and email communications that it would be refunded and even that it was being refunded.

  

  Business Response

  Date: 06/22/2025

  We are a shipping marketplace and we connect ******+ shippers annually with reliable and fully insured auto transport carriers all over the country. We do have a full refund cancellation policy. An agent will reach out to the shipper in order to resolve this matter. If a refund is owed, we will issue it per our Terms of Service. Thank you. 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23500312
  
  I am rejecting this response because:

  I emailed the company about this on April 16 (see attached). There has been no response, no communication. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/25/2025

  We have spoken with the customer yesterday and the refund was confirmed. We needed to make sure the funds were not previously disputed. Thank you. 

• Initial Complaint

  Date:06/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not fulfill contract took ****** dollars down payment never showed up to transport truck

  

  Business Response

  Date: 06/09/2025

  We already spoke with **** and issued the refund. This was done last week. His account was closed so we sent a check. We will also follow up with him later this week to make sure it was received. Thank you. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18, 2025, I booked by phone with Shipwit to ship my ***** GX470 from *******, **, to *******, **, quoted at $700. I provided photos and specs (lifted, loaded, rooftop tent), booking early to ensure delivery by April 15 for my April 18 Ketchikan, AK, ferry. Rays $700 underquote caused no pickup by April *****, and it took four days (until April 17) to secure a shipper due to his error. After I offered $950, *** assured timely delivery, but costs escalated to $1,800 ($1,600 + $200 deposit) under pressure, causing $1,820 in losses ($600 flights/hotel, $1,220 overage) and a nine-day delay in my Ketchikan business opening.Shipwits April 26 response falsely claimed I made an online inquiry misquoting my vehicle as a sedan; I booked by phone, specifying GX470. *** likely lied to management to cover his quoting mistake, wrongly blaming me despite my full disclosure. I emailed, called, and texted *** (April *****, May 3), contacted another employee (May 6), and sent a demand letter (May 10), but Shipwit has ghosted me since April 26. Ive spent hours over months trying to resolve this. Their deceptive pricing and non-communication violate ***** regulations and Arizonas Consumer Fraud Act. I request a $1,800 refund and urge Shipwit to respond promptly.

  

  Business Response

  Date: 05/30/2025

  We strongly disagree with the accusations in this complaint and believe this is an attempt to extort us for money. Firstly, the only amount ShipWit ever charged this customer was $200 which is our standard one time connection fee for securing a carrier and coordinating the logistics. The fact that now, after they received the carrier's rate and allowed them to pick up their vehicle and after it was successfully delivered, they are asking us to "refund $1800" is proof that this complaint is entirely invalid. The vehicle was delivered over 1 month ago. We have attached all the screenshots showing our charge and also showing what the customer was sent upon dispatch. The customer also incorrectly selected their vehicle as a sedan when in reality it was a very large SUV. It was so large that most carriers could not even fit it on their trailers due its height. We are a shipping marketplace and a broker. We cannot force private carrier companies to do anything they do not want to do. Similarly to how a realtor cannot force a buyer to pay whatever rate the realtor and seller want to sell the house for. If the lowest available rate that any carrier company was willing to haul this vehicle for was $1050 then that means no matter which broker the shipper would have hired, the same results would have occured. This is because brokers all use the same ******************* for securing carriers. At the same time, there is never any obligation to use a specific carrier company so the customer could have refused or requested a cancellation upon receiving the dispatch confirmation email. They did not. Please take a look at the screenshots showing that the rate we secured was still hundreds of dollars below the actual market price. All in all, we secured a licensed and insured carrier for this customer for $1050 for a huge oversized SUV on a route where carriers are charging $1200-$1600+ per spot. Please see attached screenshots as proof. Thank you.  
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a car transport on May 10th to be delivered May 14th. Today is currently May 17th and the car has still not been picked up. They have poor customer service. I would not recommend anyone ever using them for anything.

  

  Business Response

  Date: 05/18/2025

  We have been in direct communication with the shipper and both the carriers that were assigned to this load. The customer is upset that the first assigned carrier company was delayed due to their driver having to do a mandatory DOT inspection which caused them to be delayed. Once we found out we right away notified the customer and started working on reassigning a new carrier company. We are a shipping marketplace and we always connect shippers to available carriers on their route. We successfully facilitate ******+ shipments annually. Please see attached screenshots of our recent conversations with the customer. Thank you. 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deposit to ship my car, the service I received was nothing as advertised or as explained to me by the agent. I was promised a load date of 5/11/25, and total cost of $790.00, with a deposit of $200.00 up front. They changed the load date to 5/12/25 and required an extra $200 to get a driver to load it. Due to the terms of service changing, I cancelled the order and they are refusing to speak to me about a refund. Every phone call I make to them results in being hung up on. I'm just looking to get my deposit back for services not performed.

  

  Business Response

  Date: 05/29/2025

  We do not agree with this complaint because the order was dispatched to a carrier company and we shared all their info with the client prior to them requesting a cancellation. As stated in our Terms, which we shared with the shipper upon scheduling the order and upon dispatching the carrier company, we require a written cancellation request. We do not have any record of a formal cancellation request prior to carrier assignment. We will reach out to the customer once again to resolve this matter. Thank you. 

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23319858
  
  I am rejecting this response because:

  As you can see from my screenshot, the written cancellation was sent by email on May 10, 2025. The driver was scheduled to pick up on 5/12/25. His contact was given in an email and foresight into this cancellation not being done, I contacted the carrier myself to let them know we were cancelling and issued the written cancellation to Shipwit that it was done. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/02/2025

  We are a reputable and highly rated company that has been in business for over 9 years. As such, we have to follow the Terms of Service regarding all shipments. That is what we did here. This order was refunded according to our refund and cancellation policy. We have verified with the customer that they received the refund in full. Thank you. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******