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Business Profile

New Car Dealers

Jennings Volkswagen, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I bought a car, lexus es 250, from this dealership for 37k. They only gave me one key and when I asked for the second key the sales manager *********************** said it only came with one key and that the car was sold as is. I have the advertisement for the car stating it comes with 2 keys. I tried to contact *********************** and also *************************************,the general sales manager, to ask them again to cover the cost of getting a second key but emails and phone calls have not been returned.

    Business Response

    Date: 01/17/2024

    In November you visited our store on two separate occasions to purchase the Lexus ES 250 we had for sale. After negotiating with you on the selling price, and the rate from the bank, we secured you a much lower selling price on the vehicle and a better rate for the purchase. We sold you the vehicle with the understanding that it was not certified, and an as-is vehicle,did not come with any items missing from when it was new, and that the negotiated selling price was because it was not certified with these things. We previously spoke after the purchase of the vehicle and I informed you that I could not facilitate purchasing of replacement keys, owners manual, or other accessories as it would have changed the final negotiated price of the vehicle that we agreed on.

    Customer Answer

    Date: 01/18/2024

     
    Complaint: 21140321

    I am rejecting this response because:
    You have not addressed the fact that it was advertised as coming with two keys. 
    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 Volkswagen Jetta in August of 2022. I have had to take the vehicle back four times in the month of December 2022 for mechanical errors. That of which they continue to fail to resolve. The car remains at the dealer and they now have ordered a wire and received the wrong part. They failed to provide a loaner vehicle and have stated it is my responsibility to acquire a rental vehicle.

    Business Response

    Date: 01/13/2023

    To whom it may concern, 


    This vehicle was purchased at a different dealership in no relations to Jennings Volkswagen. The first time we saw the vehicle was on Dec 1st to diagnose faults related to the vehicles steering wheel. A new steering wheel was ordered, and the vehicle was released to customer on the same day. The new steering arrived later in the month and customer returned on Dec 20th to have part installed the same day. Customer left with vehicle and came back the next day with engine light and EPC light back on. At this time technician found faults related to engine oil pressure valve. Parts were ordered and vehicle was released to customer. On Jan 10th the customer returned to have oil pressure valve replaced and the repair was done the same day. Shortly after the customer picked up the vehicle, the engine light and EPC light came back on. The same fault returned, technician contacted manufacturer per protocol and was advised to perform a wiring repair to address vehicle faults on the same day the customer returned.  

    Parts had to be ordered and dealership was not able to provide a loaner due to age restrictions of the driver of the vehicle. Providing transportation is not a requirement of any warranty repair. On Jan 11th, the wrong wiring parts came in and at that time the dealership provided a rental vehicle to mother of driver to work around age restriction. Correct wiring parts arrived on Jan 12th and repairs were made. A 78 mile test drive was performed to assure no additional repairs were needed. The customer came to pick up vehicle on Jan 13th. 

    In total, the vehicle was in the shop for 6 days. 3 repairs were performed, 2 of which were related. All repairs were completed under warranty and approved by manufacture. A vehicle needing multiple repairs in a short period of time can be common. 

    Please advise if any additional information is needed from Jennings Volkswagen. 
    Thank you, 
    Ado Ljubijankic
    Service Director
    Jennings Volkswagen 

Jennings Volkswagen, Inc. is BBB Accredited.

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