Reviews

Review Details

• Review fromMichael M

  Date: 07/31/2025

  1 star
  Ive read reviews on this company and many people are satisfied customers, however I havent had a good experience with them at all. They quoted me a price on an engine then came back and told me it failed the quality test before shipping, of course they had another engine with less miles, of course higher price ! I agreed and gave them my payment information! Well after several days I hadnt heard anything so I called, it hadnt shipped yet because apparently there was a problem with payment, the money had been deducted from my bank account however they were saying they never got the balance due before shipping. ***** ***** said she would check into it and call me back, I never received any updates, every time I call she was checking into it, and would give me a call back. Then they started trying not to take my calls saying she was busy or on another line and they would have her calls saying me back, of course she never did ! I was told they had warehouses all over the states and they owned all the parts and warehouses, come to find out that was a false statement, I talked to the owner of the business they were buying the engine from, he got the order from them but never received payment, I also learned from him that the mileage on the engine wasnt what they told me , I was told the engine had ****** miles on it, come to find out it actually has something like ****** miles. Bottom line at this point Im out $2000.00 ! Trad all the reviews and judge for yourself before dealing with Tagore Fusions! Good luck.

• Review fromChris W

  Date: 05/23/2025

  1 star
  I purchased an engine with ******km on it and received one with *******km on it with oil leaking from every warn out seal, a burnt out clutch, an oem replacement valve cover aftermarket coolant temperature housing among other issues. They came it's a Grade A engine and the oil is from testing the motor. It's very clear that it from it being high mileage. There telling me I have to install it but I'm not wasting time and more money on an engine that needs $1000 it parts to have running good. They are refusing to honor the warranty purposely to have the warranty date expire. This is shady business and horrible customer service This scap yard high mileage engine cost me $2100 plus tax and shipping. Total $3200. Absolute brutal experience

  Tagore Auto Parts

  Date: 07/28/2025

  Dear *****,Thank you for your feedback. Were genuinely sorry to hear that your experience didnt meet expectations, and we want to address your concerns clearly and constructively.According to our records, the engine you received was classified as a Grade A unit based on supplier-provided specifications and our internal inspection before shipment. If there is a verifiable discrepancy in mileage, were open to reviewing it further. We encourage you to share any supporting documentation such as a VIN history report or mechanic-certified mileage verification so we can investigate the matter thoroughly.Regarding oil residue: all engines are bench-tested before shipping, and some oil may be present as a result of that process. However, if seals are significantly leaking and the engine is not installable, thats something we want to evaluate provided it falls within the warranty terms and the engine hasnt been disassembled or altered in any way.Wear items like clutches, and bolt-on parts such as valve covers or temperature housings, are not typically covered under warranty, and we do note this in our terms. These components can vary and may be OEM or aftermarket, depending on the units source.Its not our intention to delay or avoid warranty coverage. Our warranty terms do require the engine to be installed and properly diagnosed before any claim is processed. Without that documentation, it's difficult for us to determine whether the issues stem from the engine itself or from ancillary components.That said, we are committed to resolving genuine concerns. If you are willing to provide a mechanics report and mileage verification, were ready to re-review your case in good faith. Please contact us directly with the relevant documents at ********************************** or call us at ************.We appreciate your business and hope to find a fair resolution.Sincerely,**** ****** Customer Support Manager ********************** ************

• Review fromSalil T

  Date: 03/22/2025

  1 star
  Don't mess with this company. They buy parts from other people just so they can make commission and when I called the company they bought the part from the manger from tagore lied that they canceled their bond with the other company that sold me the engine. They use 3rd party companies and are not reliable. I bought a engine for 1500. And then they got it shipped from a salvage yard from ******. After spending near 3k for labor and engine altogether. The engine was bad. They sent me paperwork saying the engine was grade A tested and also the guy who sold it to me guaranteed that nothing was wrong. And I told him if I have to spend money on labor again for any reason they will pay for it. And I even have txt messages from them that they will. After the manager listened to the phone recording they fired the guy and now they don't want to take responsibility. I have everything in writing. He also refunded me 1250 back and said he will replace the engine which no big deal but the labor cost 1300. Don't mess with ***** the manager. And when I ask for the owner he says he's the owner. I have everything documented from my mechanic.

  Tagore Auto Parts

  Date: 04/03/2025

  We sincerely regret to hear about your experience and appreciate the opportunity to address your concerns. At Tagore Auto Parts, customer satisfaction is always our top priority, and we strive to provide high-quality products and transparent service.Regarding your purchase, we understand the frustration of dealing with an engine issue, especially after investing in labor. While we work with reputable third-party suppliers to source quality parts, we stand behind the products we sell and always aim to resolve any issues fairly. As you mentioned, we took immediate action by refunding a portion of your payment and offering a replacement engine. This was done in good faith to ensure you received a working product.We acknowledge your concerns regarding labor costs, and while our standard policies do not cover labor expenses, we strive to be as fair as possible in every case. We would be happy to review any written commitments or text communications you referenced to ensure a resolution that aligns with our policies.We appreciate your patience and would love the opportunity to work with you toward a positive outcome. Please reach out to our support team at *********************************** and we will do everything we can to assist you further.Thank you for bringing this to our attention. We value your business and are committed to improving our processes to serve our customers better.

• Review fromBilly S

  Date: 03/26/2024

  1 star
  They do not listen to you when you tell them exactly what you are looking for

  Tagore Auto Parts

  Date: 04/01/2024

  Dear *****,Thank you for contacting the Better Business Bureau (BBB) and for reaching out to us. We apologize for any misunderstanding regarding your recent transmission purchase.We reviewed your order details and understand your frustration. You placed an order for a 2007 ***** Silverado 1500 transmission on March 1st, 2024. We processed the order based on the information provided and shipped the transmission on March 7th, with delivery on March 15th.We acknowledge that you may have been unsure about the exact transmission details for your vehicle. We value open communication and strive to provide the best possible service. While we process orders based on the information received, we understand mistakes can happen.As a gesture of goodwill, we agreed to a full refund for the transmission, which has already been processed. We apologize if there was any miscommunication regarding listening to your specific needs. We are always happy to work with customers to ensure they receive the correct parts.If you'd like to discuss this further or require assistance finding the correct transmission for your Silverado, please don't hesitate to contact us directly at ************. Our team is happy to provide expert advice and ensure you get the right part for your vehicle.We appreciate your feedback and will use it to improve our communication processes to better understand customer **************************************

• Review fromThomas K

  Date: 11/09/2023

  1 star
  will never deal with them again they tried to send me damaged part them they kept my money looking for another for week and would not refund it kept making excuses like shipping and other... had to get my credit card company involved to get my money back truck was down for own month because of this company.

  Tagore Auto Parts

  Date: 04/01/2024

  Dear ******,Thank you for contacting the Better Business Bureau (BBB) and for reaching out to us regarding your order for a 2001 **** F350 Super Duty transmission. We apologize for the inconvenience caused by the delay and any frustration you experienced.We reviewed our records and communication regarding your order. We clearly communicated during the ordering process on October 12th, 2023, that the transmission would require removal from a donor vehicle, resulting in a lead time of ***** business days. We have our email confirmation on file where you agreed to this timeframe.We understand your desire to receive the part as soon as possible. However, we strive to be transparent about our lead times, especially for parts requiring additional processing. Unfortunately, after placing the order, you expressed urgency and requested us to expedite the shipment, which wasn't feasible due to the nature of acquiring the transmission.Given the conflicting timelines and to prevent further delays on your end, we made the difficult decision to cancel your order on [date] and issue a full refund. We apologize if there was any miscommunication regarding the timeline or the condition of the transmission. We never intended to send a damaged part.We strive to provide excellent customer service and understand your frustration with the extended wait time for your truck. We apologize again for any inconvenience this caused.We have confirmed that the full refund for your order was processed on 27th Oct. If you haven't received the refund yet, please allow a few additional business days for your bank to process it.We appreciate your feedback and will use it to improve our communication regarding lead times and customer expectations.********************************