Business ProfileforFrontline Adjusters Inc.

The Frontline Adjuster came to our home on 3/23/23 to discuss hail and wind damage and how they could help us get the damage fixed through our insurance company. After a few days, we got a call to discuss the damage with them. My concerns I told him about and was assured they would get addressed. Well, the things I thought were getting approved were my home's gutters, awnings, and mold issues. Things we were told weren't getting done so we decided to hold off on everything. Being I had a back procedure and on meds and my wife wasn't happy with how things were going I called the adjuster to let them know my concerns. He began to tell me another adjuster was handling our case now this adjuster proceeded to tell us not everything was approved and the things approved wouldn't solve the main issues of dampness and mold in our basement which was completely missed even though I mentioned it. My belief is the eagerness to secure the work things were missed. I wasn't comfortable moving forward I kept telling the adjuster that my awnings needed to be put back up my entire gutters needed attention to wrap the house these issues not addressed would defeat our purpose. My wife had a gutter company come out and we discussed the concerns. The contractor from the gutter company walked around our house and pointed out the problems without coming into our house. I went into the places pointed out and as he said ******** and mold were present gave us an estimate. We got them done cost 5,000$ because we had a newborn coming we had the issue addressed and our health as well I'm diabetic. I informed Frontline Adjusters of what we had done since we were told they weren't replacing the gutters. Things began to go downhill we felt pressured and overwhelmed decisions made weren't in our best interest. We felt the rush to start on our garage was to secure the funds after they came out to do it I still had reservations material showed up a few weeks later. After starting the garage a problem arose instead of the contractor hired by Frontline contacting them he showed me the issue which I had already let Frontline know were the eves met the soffit was damaged and you good see daylight through it. Being I had wood at my house for projects I was doing the contractor asked me could use it to fix the problem and that he would notify Frontline of this that didn't happen I was told by Frontline I was lying that really upset me then boards removed from my roof didn't need removing as we had just had it looked at and me also being a roofer felt 2 boards not five needed to be replaced the contractor had sent for 5 boards and tore off perfectly good boards I was not happy being ignored or not being understood most were Hispanic just clarifying nothing against ethnicity don't know if I was not understood. when finished they cleaned up and left I looked around and inspected the roof and the right side of the area they used my material on it still had daylight coming through some items in my garage was missing it wasn't a lot of money but I still to this day haven't found it never want to accuse anyone without proof I just dropped it after I was repeatedly that they wouldn't do that by someone who wasn't present. I told Frontline I didn't want them back they denied using my materials or touching my equipment that I can't prove was taken by them, After going back and forth for months and stopping the work we were told that since I wouldn't allow them back and canceled the siding order they wanted all the money State Farm gave us. I refused and told them the job isn't complete my garage still has issues and I don't trust the people you sent to come back on the property. We talked back and forth for months the people who came wouldn't talk to me I was directed to the front office to talk with a team member who never came to my house and didn't know the full story of what I and my wife endured the back and forth just became too much. I drove up to ********** ** to personally speak to them. I was verbally talked down to and threatened to be removed this lady insisted that I wasn't telling the truth about my material being used or things missing from my garage I was upset I left and calmed down my wife became ill so out of concern for my wife who has a condition that makes her shake and have anxiety. I relented to the demand to give them the money *****. I called them to let them know if I paid this can I still get our siding I was told they get back but probably not since I paid this so-called cancellation fee. Now because of this claim our insurance dropped us and it has been a challenge to get insured we need the money to finish our house we have been ruined financially because of this affected emotionally all we wanted was our house done right now we are suffering because of this decision. thank you, ******* & *************************