Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my daughter for an evaluation as a referral. They asked for a down payment but no explanation of what the estimated cost would be with my insurance. I was uncomfortable with this so I called and discussed the billing codes that were going to be used and called my insurance to confirm coverage. They refused to pre authorize or provide an estimate.They were all covered. Fast forward after the visit. They did an image that was not given to me as a possible code for billing. This costs 400$ . They did not inform me this was not covered and didn't inform me when I checked billing codes. After two calls, they knocked down the remaining balance. I'm still out 290$ for an image that they didn't inform me about or pre authorize and neglected to tell me the code that they claim to always use. Also, the ** was not even aware of the entire issue of why we were there. She didn't even notice the sore on her gum that led to the referral in the first place . They then offered to treat it after I called and asked what her opinion of it was. They sent antibiotics but didn't even know if she had an infection.

  Business Response

  Date: 04/28/2025

  We have been speaking with *********** trying to resolve the issues he has concerns with for his daughter Addelyn's appointment.  From the time the appointment was made we were very trasparent with the fees (Please see attatchment 104).  We go over the cost of the appointment on the phone when the appointment is made as well as enclose it in the email that we send for the patient registration link and code.  The registration letter was received by them as they went online and compmleted Addelyn's patient registration prior to her appointment in our ofice.  As you can see defined in the email he was aware that  there would be an expected payment due of $290 and this was to cover the estimated patient portion of diagnostic x-rays as well as the doctors evaluation.  He was quoted a range for $1485-$1885 if his daughter were to have needed treatment.  We are never able to tell a patient how much will be covered by their insurance until we submit a claim and the insurance company considers the information and issues payment.  We are upfront and trasparent on this matter as well.  Per x-ray attatched (Please refer to attatchement 106) his daughter did not have an infection and was told this however due to the tissue disturbance from the incident which brought them to us on a referall basis he was convinced she needed an antibiotic.  We have courtousied off $300.00 for this appointment.  We did not mis represent what was expected from him for his daughters visit and the total bill was less than he was quoted in his registration email.  

   

  Thank You 

  Business Response

  Date: 04/28/2025

  We are not able to send in a pre authorization for an appointment until we have seen the patient in our office and have gathered insurance information and have a signed consent to sent calims into there dental insurance.  We explained this to the patient.  We expressed that we could see his daughter for a consultation and then submit a pre-estimate for diagnosed and needed treatment.  We Did provide him with an exact estimate based on what his general dentist told him his daughter would need.  I cannot verify that he was or was not given the code for the **** when he called asking for the codes we would be submitting.  This is the most important image we take in our office and determines wheather the case needs treatment and would not have been left off of the list.  ************** companies do not cover the D0364 conbeam code.  We absolutely will not diagnose a case without it.  Unfortunately people mis understand how dental insurance works.  It is not like medical insurance.  The doctor has to provide a diagnosis with digital radiographs as well as CBCT to confirm diagnosis before we can send in a pre determination.  *********** did the same thing we can do in calling the insurance to see what benifets are allowed for the codes we use.  This still is not a guarantee of payment by the insurance company until the claim is received and filed by the insurance compay.  We do not refuse to do this for our patients, we can only provide the patient with services the insurance companies allow us to do.  We alwasy try our best to make sure patients fully understand what will be taking place during their visit as well as what the patients entire cost will be.  

  Thank You 

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signature endodontics perform 2 root canals on my teeth. This was my first time using the business. When i arrived i had to pay 1000 down and my insurance was billed. They performed the work that was asked of them. I felt very rushed through the whole process. They had me take tranqualizers before the appointment so i was asleep and had to have my mother drive me home. When i got home i was in terrible pain but thought it was normal simce i just had work done. The next day it was so bad i could hardly breathe. Since signature endodontics is nearly an hour from my location i decided to go to my normal dentist to have them see if everything was alright. When my dentist looked at my teeth they were appauled had what had happened. Signature endodontics had fused my teeth together with their filling material. They had to remove all of the filling that signature had added and unattach my teeth from each other. My dentist fixed all the issues immediatly relieving my pain. I was charged for my visit to the dentist. Also this whole time im missing work and losing money to pay bills. A few days later i get a bill from signature saying i still owe another 500+ to them. I called them and refused to pay and explained the situation and asked if they could resolve the problem. They said that they called my dentist and nothing was wrong and will send me to a debt collector if i didnt pay them. Now im getting letters and calls from a debt collector trying to collect a bill that i dont feel i have to pay since the job i paid for wasnt right. They will not help me in any way other than putting me on a payment plan. I want to wash my hands of them and never use them again. They got 1000 cash from me up front and 2000 from my insurance to cover what they could for this very high priced terrible job.

  Business Response

  Date: 09/11/2024

  Thank you for choosing Signature Endodontics.  We Appreciate you taking the time to share your experience and we appreciate any and all feedback as it helps us improve our services.

  Providing exceptional customer service is our number one priority and we sincerely apologize for failing to meet your standards.  We are disappointed to learn of the pain you experienced following your procedure, unfortunatly a small percentage of cases experience a post operative flare up.  In reviewing your case all standards of clinical care were met,  it is standard procedure to place a temporary restoration following the completion of a root canal.  The permanent restoration and crown are to be completed by your general dentist.

  While we make every effort to estimate what your out of pocket cost will be, the exact amount to be covered by your insurnce is unknown until your claim is processed.  If you have further questions regarding your insurance coverage please contact your carrier.

  Customer Answer

  Date: 09/11/2024

  Complaint: 22254332
  
  I have reviewed the business' response and am rejecting it because: That isnt what happened at all. It wasnt a flare up. Also when i went to my dentist to fix it the next day they had to drill out the fillings and seperate my teeth since they were stuck together. They then added the same temporary filling material that you added without glueing my other teeth together with the filling filling material. I then had to go back to them at a later date to do what you are saying they did. Unfortunetly my primary dentist at that time was undergoing family matters and ended up selling his practice to another individual so during that time he didnt have the time to do my root canals. They referred me to signature endodontics. The day after my root canals when i went to my dentist was an emergency appointment that luckily they wete able to do what they did, but they didnt have time to do what you are saying that they did since the dental practice was running short handed of their primary dentist. I was charged for the emergency visit to fix the issue i had. When i had my actual appointment to finalize my root canals i had to pay there normal fees for those visits. Somehow the facts are getting confused about what actually happened. It was not a normal thing and my primary dentist staff were very surprised that the problem came from signature endodontics since they have had nothing else but good feedback. Between the time at work that i lost, the pain, and the cost of my emergency visit i dont believe i should owe signature endodontics any more money for a mistake that wasnt my doing. Normally im the type of person that pays my bills even if i dont agree with them, but this time i just dont see it being right for me to have to pay anymore than what my insurance company and I have already paid.
  
  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/16/2024

  Dear  Dispute Resolution Department H33373536353435**3639H:

  
  

  We are submitting supporting information on complaint number 22254332 By the complainant ****** *******.

   

  Tooth #** x-ray taken after treatment was completed.  While the margin is closed and this patient could not floss without pulling this material out, the teeth were not bonded together.

  Patients upper Left side.

   

  Tooth #** patients lower right side.  This x-ray was taken at completion of treatment and shows that the filling is on the Distal (back side of the tooth)  the wisdom tooth #** behind this filling is still below the gum and impacted so again no teeth were fused together.  

  Chart Notes

  8/12/2024 - patient called in regards to not wanting to make payment. Says that he had to go to general dentist to get fillings corrected. Says that the fillings were so messy that his teeth were combined. Called his GD Dr ******* ***** ************** in regards to them charging the patient any additional payment for adjusting the filling. They didnt adjust the fillings, instead  did the corebuild up and crown. Dr ****** receptionsist states that on the chart notes in their office there are no comments stating that any treatment was done poorly. Will proceed with trying to get patient on a payment plan. BM
  
  8/**/2024 - called pt in regards to setting up payment plan. ***. BM
  
  8/15/2024 - pt doesnt want to pay the remaining balance. Says the experience wasnt worth the money. Let the patient know that since the *** was completed and the ** had no record of them saying  that the temp filling was sloppy, the remaining balance would be his responsibility. Patient is under the impression that the temporary filling had to be completely redone, unfortunately the patient is not understanding that the temporary material that was placed in his tooth was going to be replaced with a core build up and crown to preserve the tooth after the root canals were done.  In no way was it replaced due to being inappropriately placed.  This was again reiterated  to me on my phone conversation with Miss *** who is their front desk. Patient also mentioned throwing his account to collections because he doesnt care about his credit. Offered the patient another time a reasonable payment plan and the patient said he was not going to pay it. BM
  
  9/13/2024 - Called *** in regards getting clarification on any charges the patient incurred for his emergency visit flowing his treatment in our office and she put Dr ***** ******* on the phone who stated that my ******* was never told that there were any issues with the fillings placed or the treatment done in our office, and that the fillings were done well,  it was decided that  #** would be replaced as the patient could not floss, not due to why the patient states it was replaced.  Dr. ***** also advised me that  on  May 16th when he was seen for that emergency appointment they did not charge him as well as expressed that the symptoms that Mr ******* presented with were normal symptoms following 2 root canal procedures done on the same day. BM
  

  
  

  The above are all the chart notes we have in regards to conversations between our office and Mr. ******* and *********************** between ****************** *** (front Desk) and ******* ******.  

  
  

  This complaint was made against H**333330303233383635H.  

  
  

  Thank You for your consideration, I look forward to hearing from you on your decision in this complaint.  

  
  

  
  

  ******* Olroyd