Complaints

This profile includes complaints for TSR Concrete Coatings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TSR Concrete Coatings, LLC

  29 E Stephenson St Freeport, IL 61032-4235

  
• 

  TSR Concrete Coatings

  10721 John Price Rd Bldg 2 Charlotte, NC 28273

  
• 

  TSR Concrete Coatings, LLC

  455 Keller Dr Park City, IL 60085

  
• 

  TSR Concrete Coatings, LLC

  1740 Robins Rd Hiawatha, IA 52233

  
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  TSR Concrete Coatings, LLC

  510 30th Ave Rock Island, IL 61201

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30/2023 I had my front and back porch and front sidewalk coated. When I was able to walk on the surface I went to open my back door it was stuck unable to open. There is a Ridge preventing us from opening the back door. We had to take the bottom plate off of the back door in order to be able to open it. I want this fixed.I have contacted ************************* sales rep he assured me I was on the repair books. 3 months have gone by. I have tried contacting the main office no answer no response to my emails either??? It is like I have been ghosted. I had also sent pics of the needed repair as they asked. And they agreed this shouldn't have been left like this. I just want some results. Please

  

  Business Response

  Date: 09/07/2023

  *****

  I am showing that you were most likely attempting to communicate with the sales rep and not our service department originally.  Always feel free to call our office toll free at 844-A-NEW-FLOOR.  ******** has a note in here that the service was completed 8/31/23 is there anything further I can assist you with?

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my floor coated in November last year, the floor turned out great. But they sawed out the exspansion joints and around the drain an never put anything back in the joints. When the salesman came to give me a quote he told floor looks great no cracks gonna be easy job. I stated to him that I park my plow truck that has a large salt spreader on it in this garage all the time. Never once did he say that they were not gonna fill the exspansion joints. Where do you think the melting snow an salt is gonna go? rite into the exspansion joints. The reason I went with TSR flooring was because of the the warranty of about salt will not affect the coating. I have *** trying to resolve this issue and I have got the run around since. ******** would neverf call back, service man finally did after months of trying. He said he would come an fill my exspansion joints this spring so he sent a representitive to my house for a afternoon visit to look at my issue so I took off work at noon so I could meet him between 1 and 3. The rep showed up in the morning when I was not home. The rep texted me I had to remove everything from garage so they could grind exspansion joints again. Rep would not answer my calls neither would the service rep from ************ store. Now they sent me to this website to get my service work done an here I am. The reason they have to grind the exspasion joints again is because I had to caulk them before I could park my salt truck in garage for the winter. If I was told by the salesman that they would not fill the joints I would have went else where.

  

  Business Response

  Date: 09/07/2023

  *****

  We don't fill in the expansion joints on any garage floor we do as it will void the warranty.  The main reason for the expansion joints is to allow your concrete to EXPAND along that joint, as concrete always does.  I am unsure why you are filing a complaint with the BBB when although we have advised you that this will void your warranty and likely result in the coating cracking along those expansion joints we set a date to come out and perform your requested service.  The day we arrived to do it you did not have your garage emptied to allow us to perform the service and wasted our time driving to your home.  If you want this service done you will need to complete empty your garage out so we can do it.

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20463220
  
  I am rejecting this response because: For the first matter **** never told you were not going to fill cracks, secondly the day your people came to my house was supposed to be in the afternoon, they showed ** in the morning. I had to take the afternoon of work unpaid that was when the appointment was scheduled. Why does the *** office out of the ********* area fill the saw joints? A person I know in ********** had his floor done and that crew filled his joints an he never even had to ask. I also gave him heads up before the crew came, nothing was said about voiding his warranty,same company everything should be the same I would think. why would I have to take everything out of garage to fill the joints? I will gladly move things away from the joints. Are you gonna grind the whole floor again? If so I will take everything off the floor. Lets work on this together so we can get it resolved. My phone number is ************ if you would to call instead of us going through all of this.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/29/2023

  I will have ****** reach out and schedule this.  Yes you would have remove everything if we are going to grind the whole floor.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TSR did a project in my basement on June 28th, 2023. I paid approx. $4500 for approx. 500 sq ft of floor coating. The guys were nice and did a good job on the floor but they left a mess. The very fine dust from the work spread throughout my basement and covered everything including a new couch, 2 computers, and a TV. All they had to do was hang a 7 x 10 sheet between the job site and the rest of the basement. I'm very surprised they neglected to do that. We are still cleaning off things. Every wall and the entire ceiling was also coated. Also, they left one of my trash cans half filled with toxic smelling items.I had a crew in shortly before this who dug a trench 3 ft deep the length of my basement in order to replace the sewer line - a major job and a horrible mess. But when they left you could barely tell they were ever there. That is what a customer should expect.The warranty coordinator replied "I understand the dust can be a mess but in out contract it states the following.. It is the responsibility of the homeowner or property manager to remove all personal items from the project area. We are grinding concrete with metal diamond blades which can in some instances create dust depending on the softness of concrete. If you want an area taped off with plastic do so prior to our install.Maybe this negates this complaint in the eyes of the BBB, but I don't believe it should. People don't read the fine print. Contractors should use common sense even if it's not stated in the contract, especially at a cost of $4500. One of the team members could have even said, 'there's going to be a lot of dust. Would you like to hang a sheet before we begin?'

  

  Business Response

  Date: 07/23/2023

  ****

  Sorry you feel this way.  We do put in our contract that it is the responsibility of the homeowner to remove the items they want and to cover the areas they wish to have covered prior to our arrival.  The disclaimer is listed right on the first page of the contract under additions, notes and special instructions. 

• Initial Complaint

  Date:06/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were never advised nor was it in the contract that our existing caulked expansion joints would be totally cut out. Had we known this, we could have discussed options for an all around nice looking job. However, we are now left with 1 x2 1/2 crevices, which this company refuses to repair. They advised us to get **** and fill them ourselves via an email after we sent pictures of the problem. They said their contract states they do not fill expansion joints. This was not an issue when we signed the contract because we had filled and stable expansion joints that we thought would stay that way, as they had been for 35 years.Further, we called the local manager three times and left messages but never received a call back. So then we called the corporate office and the owner of ICON called back quickly, but was abrupt and not concerned with customer satisfaction. He offered no help. We expected his company to repair the expansion joint issue they caused but he refused. We think this company should reimburse us for having to repair the damage they caused to our expansion joints and work on improving their customer relations.

  

  Business Response

  Date: 07/06/2023

  ****

  In order to coat the concrete we have to encapsulate the edges down into the expansion joints.  If the expansions are filled with caulk it needs to be removed to perform our duties.  We never fill expansions with anything.  It would be the responsibility of the customer to do so if they wanted that done.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20257567
  
  I am rejecting this response because:
  Nowhere were we told about them cutting into our expansion joints. They created deep crevices in our expansion joints where none existed . We thought it was all surface work. Poor communication on their part and very surly treatment when we complained 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/23/2023

  Unfortunately for us to to complete the work we were contracted for we had to remove the caulk so as to able to apply the coating in a manner that would suffice our warranty.  We do not re-fill expansion joints per our contract.  

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20257567
  
  I am rejecting this response because:
  Your product did not go all the way down into the expansion joint so its not adhering to most of the crevice you created. You should have just removed enough for you product to adhere and not leave the rest with no product whatsoever. And we have not received our warranty which was supposed to be sent after the final payment, which was made and cashed by this company. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/25/2023

  **** you can't just "remove a bit of caulk to do the coating"  the caulk cannot be there when we do the coating.  I have sent your warranty and floor care instructions sheet to your email.

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20257567
  
  I am rejecting this response because:
  Very unprofessional for a company to leave a job unfinished. Period.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of installation, October 2022 I had my newly poured garage slabs coated last year. The installers were aware that my slabs were new and they suggested waiting a few days for the moisture to dry before installing, which we did. Since installation, large pieces of the coating have simply detached from the area where the coating meets the driveway concrete. I initially requested warranty service in March of 2022. I have been trying to work with the local rep for months, after not receiving replies from him for a couple of weeks, I left a message at what i think is their main office *************) earlier this week. After three days of no call back I called again today and reached someone, I believe her name was *******. She then informed me that the location in my town has been closed and therefore my warranty is void. There appears to be another location in ******, about an hours drive to my home, but apparently it's easier for them to wipe my warranty off the books than to send a guy down.

  

  Business Response

  Date: 07/06/2023

  John 

  I spoke to you via telephone already.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TSR warranty claims that they dont cover cracks to their coatings. I was told they cover chipping and peeling. If you look at the photo the coating yes looks crack because it is peeling away from the concrete in my garage. We paid them $8000 to do our garage and front walkway and porch. Its less than 3 years old. Their resolution is to charge me additional $250 for the repair. Their warranty is terrible!!

  

  Business Response

  Date: 07/06/2023

  *******

  In your picture you sent that is clearly a crack and separation of concrete which in turn separated the coating.  As you stated in your email we do charge $250 to repair a crack.  If the coating had peeled off or chipped away without evidence of substrate damage it would easily be a warranty issue and would have been handled.  Its so blatantly obvious that this is a crack and separation of your concrete I can't understand why you are upset.  We cannot keep your concrete from cracking, nothing will.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20251939
  
  I am rejecting this response because:
  The concrete did not crack beneath the coating. If the wish to come out and look they should they never offered to come look at it. The concrete beneath is 40 years old. I am pretty sure its done cracking or curing. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/12/2023

  We have completed over ****** projects.  I don't need to come and look at your project to tell you the concrete has developed a crack and it split the coating.  I can tell your concrete is cracked from the picture you submitted.  If you want to have it repaired its $250.  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Commercial General Contractor opening a personal restaurant that we own. We are a highly regarded firm building all across the country, doing over $50 million in work yearly and hiring thousands of subcontractors yearly. NEVER have I met more of a team of crooks. In 10 years of business we have never had this happen to us. See associated document with explanation as to what happened:

  

  Business Response

  Date: 06/14/2023

  *****

  We had a signed contract showing an install date of 3/29/2023.  Although we appreciate the amazing size and scale of your business at $50 million, we are double that and it is why our customers are picking an installation date at time of sale or within 14 days of actual install if one is available.  The install date is not able to be modified prior to 14 days because we are generally 8-9 weeks out.  We aren't able to just show up to do the floor on a whim.  The timeline needs to be precise which is why the date is picked and signed on.  The down payment is non-refundable as is the remobilization fee for not being ready when you said you were.  We still pay our guys for the day even though you weren't ready.  

  If you wanted to find a new installer that could meet a potential new timeline that was your own decision and does not change the contract you have with TSR. Additionally it should be noted that your vulgar language to my staff on the phone is not going to be tolerated, nor are the emails calling ** a "complete garbage s*** company."  GPC as a company has been completely unprofessional on all accounts during this transaction.

  It is ridiculous to set an install date for 3/29 and not be ready.  Calling my office a month later on 5/1/23 thinking we can just get you in within 10 days and then being upset about it when we tell you no is absurd.  Unfortunately as I read through your own timeline that you wrote its clear to me the person that loses here is the restaurant you were hired to "generally contract" the build out for because its obvious this wasn't the only deadline you missed on this project and likely there were other contractors you did the same to.  

  The reality of this situation is that you "subcontracted" to a company that is much larger than yourselves and we held you to a timeline that you picked yourself and also held you to the contract you signed.  The fault here isn't with TSR, it's with GPC not being able to deliver and meet deadlines.

  Contract showing 3/29/23 install date is attached.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TSR coated the main area of our basement floor in early January, and we've had issues since then. Our goal for this project was to have a floor that reduced allergens and was easy to clean. First, the workers left a mess that we had to clean up. They left piles of the chip material around, and there are still chips in the electrical sockets we can't get out. Second, we weren't happy with the job. The floor is still too rough to mop. After calling a few times, someone came out for a third time to fix the issue its much better, but there are several random bits stuck in the clear topcoat that we now need to sand down ourselves. Third, our biggest issue has been with the dust created. We were warned there would be a lot of dust, but this was apocalyptic. Installers did not block doorways (to storage room and to upstairs), nor were we instructed to do so ourselves (we did remove doors as instructed). Our entire house was covered in a layer of dust a bit thicker than paper. Took me a week to dust our main floor. We need to hire a professional cleaner to clean our storage room - it's still so dusty I can't spend more than a few minutes down there without coughing/wheezing. My husband and son have allergy issues, and they've been having nonstop respiratory issues since installation. I can't prove it's the dust, but I have doubt it's related. A few weeks ago, our heater broke. The repairmen told us it was because our HVAC system was so clogged with concrete dust. We had to spend $1k to fix it, and they also told us our entire ductwork system needs to be cleaned immediately (we don't have the money for this). I've called several times about these complaints and to ask for a partial refund, but I have not heard from any supervisors like I was told to address the other complaints. It's been almost four months now of being unable to use our basement because of this installation. We got the exact opposite of an allergen free, easily cleaned floor.

  

  Business Response

  Date: 06/14/2023

  ****

  I have reviewed your complaint and I have also attached a copy of our contract.  On page one at the very bottom it states  "Additions, Notes, Special Instructions:
  It is the responsibility of the homeowner or property manager to remove all personal items from the project area. We are grinding concrete with metal diamond blades which can in some instances create dust depending on the softness of concrete. If you want an area taped off with plastic do so prior to our install."  We have no idea how much dust is going to be created in order repair the concrete and get a good bond from the concrete to the coating.  I cannot speak on the **** issues as I am not an **** technician.  If you are having issues with stand up flake please let me know and I will have someone come and walk the floor with you and fix the problem areas.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by *********************** and other employees from this business. The Installers did not complete the job as agreed. Steps and trim were not coated. The installers showed up without a work order. They agreed to stay and do the job until finished, but their manager told them to take my payment mus the $1000 and go ahead and leave. I agreed to pay $4500 for a complete job. I was decent enough to pay $3500 and hire someone to paint what was not completed as agreed with by salesman *****. ****** has now threatened multiple times to put a lien on my house. I set up a time to meet in person with ****** and ***** at my house today at noon. They did not show up or call.

  

  Business Response

  Date: 05/24/2023

  I have reviewed the contract and it does not state we are completing and coating the steps.  The vertical stem walls in the garage are on the contract and are completed.

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had TSR refinish our epoxy painted flooring which was showing wear. I raise Cavaliers & the area to be finished is our puppyland. Prior to the ***********, we had a totally smooth surface as we had filled all expansion joints so there would be no issue with detritus in the joints. When the crew came, we were told they would grind down the floor to remove any imperfections. HOWEVER, they did NOT tell us that they planned to cut out the expansion joints which had previously been filled. Upon seeing the joints cut into the floor, I immediately called our sales rep and he promised to come out in 2 days to fill the joints but he never showed.. I called the office and asked to have him call me. No phone Call. Called a 2nd time and asked for a manager. NO Phone call. Called a third time and asked for a manager, NO phone call. On the 4th call the receptionist asked me to email photos to the service department and she would get a manager to call me. This time I got a call from the service manager who told me that our rep had been told he was not allowed to come and fill the joints that they'd cut into the concrete. The sales rep never even bothered to call to tell us this and has gone totally **** I did talk to the service manager and explained that the floor that the crew encountered had had all expansion joints previously filled and we had no idea that they planned to cut new troughs into our floor. He insisted that they were "required" to cut the joints and would not accept any responsibility. Now we have to figure out how to fill them at our expense. No one should have to work this hard to resolve an issue with a company. The sales rep should have at least called to tell us he couldn't come and we still feel that we should have been told that they planned to cut these joints into a floor that had previously been filled. Now the looks of the floor have been spoiled and we have to pay someone to come fill it. Photos show before and after.

  

  Business Response

  Date: 01/22/2023

  Jan, expansion joints are in the floor for a reason.  The expansions help control the expansion and contraction of the concrete over time.  Filling the expansion joints will result in a coating with no warranty.  Also the contract did not request the expansions to be filled or remain filled and for you to not have a warranty on the floor.  

  Customer Answer

  Date: 01/23/2023

  
  Complaint: 18871157
  
  I am rejecting this response because: We totally understand the purpose of expansion joints.  They are put in place to compensate for the movement of concrete during extreme temperature changes.  However, the floor that was presented to TSR has not temperature extremes with only a variance of 5 degrees one way or another during all seasons.  The floor had previously had all joints filled prior to having it coated with epoxy paint more than 5 years ago, During those five plus years there had never been any cracking what-so-ever and was completely smooth and joint free at the beginning of our project.  I have submitted before and after photos that will demonstrate this fact. We understood that IF we had expansion joints in our concrete that TSR would not fill them but this was not the case.  They were presented with a totally seam free floor that only required them to sand off the old epoxy paint and cover with their product,  We had no reason to even think that they would decide to cut huge slashes in our floor rendering it usable for our puppies and dings.  Had they only just knocked on our door to let us know that they planned to do that, we would have stopped them from doing so.  If they still insisted, we would have fired them on the spot and negotiated a price to only include the sanding and would have hired a new company to come in and finish the floor.  Instead, they proceeded without our knowledge and cut in the joints.  Now we are left with a totally unusually surface for our dogs and puppies.  Not only is it not usable but it has been ruined aesthetically as well.  I take a lot of photos of the puppies and the look of the flooring is imoportant to me.   Now we have to go hire a contractor to come in, at our expense to fill these joints and we have concerns about the durability of any product used as filler and the floor will never have the seamless look that we had with our previously smooth floor.  This company is dreadful about communication both before or after the completion of the product (except of course, to make clear what is owed). I called four times trying to reach a manager to discuss our concerns and phone calls were never returned.  I finally had to send an email in order to get anyone to get in touch with me.  We are completely disappointed with the outcome of this project, and although we will have the joints filled, it will never be the seam free floor we wanted or expected.  We paid a lot of hard earned money to get a totally dissatisfactory result.  And it could have been avoided if they just would have communicated their intentions.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/25/2023

  Jan

  Our contract states that we do not fill the expansion joints because they are meant to be there.  I have attached your initial and signature and highlighted it.  If you specifically did not want to have them open you would have needed to have a special note on the contract voiding the warranty with your approval.

  If you would like to pay a service fee we can come fill the expansion but you will need to sign a change order indicating that the floor no longer has a warranty.

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18871157
  
  I am rejecting this response because: Show me WHERE on the contract that it says you will reopen previously filled joints and I will walk away being unhappy, but will drop it.  Or, failing that WHERE on the contract it would have directed us that we needed to make a special note on the contract that  we did not want the previously filled joints re opened.  Because we most certainly would have done that if it had been mentioned.  We had no reason to anticipate that you would reopen these joints.  You keep saying that your contract says that you won't fill the joints, but no one has ever shown me in the contract where it says that you will take it upon yourselves to reopen previous filled joints.  
  
  Sincerely,
  
  *****************