Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, a few days ago I ordered from the website but I havent gotten a tracking number, nor any response back since I ordered. I just want to know if there is a way for me to track my package if so how? My order number is *******. I also wanted to know if there are other numbers that I can call that won't hang up on me to express my concerns. I have been trying to get in contact with a customer service number and all the ones I've been calling have been hanging up on my. I just need confirmation that my order has been shipped. I have contacted the official instagram page and still no response. I am not happy with this customer service at all.

  

  Business Response

  Date: 04/22/2025

  This order placed Sunday 4/20/25 and put into production Monday 4/21/25 with 5 working day rush production will be shipping in the next 5 working days, a working day is Monday thru Friday, we will email tracking information when the order has been completed and ships.  
  

  

  Business Response

  Date: 05/01/2025

  This order placed on Sunday 4/20  with normal production time from 5 to 10 days, was shipped on 4/28 and delivered 4/30.   Please let us know if there are any other concerns.   

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Order placed November 16, 2024 - Total cost: $208.95 USD - Shipping to: *************************************** - Attempted to contact company multiple times but was never reached out to - There is no phone number for GreekGear - Shipped on November 27, 2024 - Allegedly delivered on December 2, 2024 at 7:04 pm - Package was never delivered and now the website claims they do not make this product anymore - Ordered "1 ************************************************ has no way to contact other than through a form on website - It has been over 3 months and I just want what I payed over $200 for. If they cannot make and ship a new one then I would like a full refund - Business has not tried to resolve the problem or even contact me back - Was shipped through *** and does not provide a picture of the delivery but claims it was delivered.

  

  Business Response

  Date: 02/06/2025

  We did hear from this customer in January regarding the missing sign at that time we had the sign reshipped  on 1/22/25 via ***** with a tracking number of ************ showing delivery on 2/3/25.  We did email this information to the customer on 1/22/25

  The following is a copy of that correspondence showing confirmation that the customer received it.
  

  From: ******* <*****************************>
  Sent: Wednesday, January 22, 2025 11:27 AM
  To: ***** ******* <*******************************>
  Subject: Re: reshipment of illuminated sign order#*******
  
  Thank you. I will let you know
  
  On Wed, Jan 22, 2025 at 11:18?AM ***** ******* <*******************************>wrote:
  Hi *******, the following is the ***** tracking number for the reshipment of the sign ************ you can track this order in 12 to 24 hours at *************.
  Please let me know when the sign arrives.  Thank you.
  
  *****
  Customer Service Manager
  
  **************************
  
  ***************
  *********************************************************************
  
  The ************** Family of E-Commerce Websites Including:
  
  Fraternity & Sorority Superstore - Since 1999!
  www.greekgear.com + **************
  Italian Merchandise & Gifts
  *****************
  Custom Spirit Stores
  ******************

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, they put the wrong pattern and told me because custom orders are nonrefundable, I was stuck with it. (But could get 30% off next time, ha!) Additionally the quality is quite poor. ****** learned, unfortunately.

  

  Business Response

  Date: 10/14/2024

  The customer ordered the wrong letter color which are not the colors of the sorority ordered, we do not allow returns on items that are not the colors of the sorority or fraternity ordered, in these cases we do offer the customer the opportunity to reorder the item with a 30% discount we also sent the link to the *** section of our site for additional information   *******************************************;

• Initial Complaint

  Date:03/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 03/05/2024 Total paid $233.37 I ordered 4 Greek items, two blankets, a trucker hat and a pullover. Received all items separately. I received the jacket first. It was supposed to be customized with my sons information. Received the item it was not customized and it had two different colors of gold when they were supposed to be the same. I reached out to company and requested a replacement or refund. I was told I had to pay to ship back and I could get 50% refund or full store credit if I paid return shipping. I told them that wasnt acceptable and I would like my money back. I was told the same thing again. Once I received the remaining items I found they were all defective. I reached out again requesting a return label and a full refund since everything was defective. They again refused and said if I pay to return everything they would give me merchandise credit or half of my money back. All of my follow up emails have been ignored.

  

  Business Response

  Date: 03/25/2024

  Good Morning, we are sorry you are unhappy with your order.  Upon review of the photos submitted as well as comparing what was ordered, it does look like the items are correct.  No personalization was ordered on the jacket you received.  The blankets are plush and when you run your hand back and forth on them the color does look different.  However, we would be happy to accept the return of the items and offer you a full refund.  Please return the items to:

  *************************.

  ******************************

  ********, **  62243

  RA:  1183802dk

  Again, we are sorry you are unhappy with the order.  We will credit you as soon as we receive the return.
  

  Customer Answer

  Date: 03/26/2024

  Complaint: 21476814
  
  I am rejecting this response because:
  
  The company needs to send me a return shipping label. I should not have to pay to return defective items. This company stated that items were correct and not defective even after I showed proof. Multiple straight white lines in the blankets are not from being fluffy. Its from them not making sure the blanket was pressed flat before putting the images on. I would like the blankets remade, a full refund for the jacket and hat and a return shipping label sent to me. 
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/26/2024

  We are sorry you are unhappy with our response.  We have credited you in full.

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a customized vest on 12/20/23 with expedited shipping, the order number being #*******. The total of the vest came out to $102.45. It's now 2/13/24 and I have not received the vest nor any updates about it, even though on the website, the item has been labeled "Shipped." ******* tracking number for the order is 1Z88W1F1PW13429940 and when looked it, it shows that only the label has been created. I reached out to the business via their online form to request a refund I believe 2/10/24, though I haven't heard a response yet. I did not send an email as I could not find one.

  

  Business Response

  Date: 02/13/2024

  Good Morning,  We did receive your inquiry regarding your order and replied on the next business day, 2/12/2024.  When checking the tracking information it does look like *** lost your package.  We will file a claim with *** for this shipment.  We credited you in full for the order.  We are sorry you didn't receive your order.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothing items from Greek Gear.com related to my fraternity, ***** *** **** Our colors are purple and gold. One of the options on the website states “produce in groups colors”. I received the following email in response to my complaint: “…The “produce in groups colors” options means it will be made as pictured online and the items received do match what is pictured online.”. NO WHERE does it state on their website that produce in groups colors is the same as the picture. It is definitely not in the fraternity’s colors. I am wanting either a complete refund or replacement of the items.

  

  Business Response

  Date: 12/22/2023

  Good Morning, I just checked with our customer service department and they replied to your message yesterday, 12/21/23, saying they would send a return label and credit you in full for the two items you received and are unhappy with.  I asked them to resend the label today, 12/22/23, as it seems you didn't receive it.  Thank you.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertisement! Warning to purchasers, sizes and look for pet shirt are very inaccurate. I ordered a large (24-45lbs). When the package arrived I knew something was wrong based on the very small packaging, opened to reveal what appears to be a shirt for a stuffed animal. Contacted customer service for an exchange but of course was denied due to the personalization. Do not purchase from here.

  

  Business Response

  Date: 11/27/2023

  Hello ****,

  We are sorry the doggie tank tee doesn't work for your pet.  I'm sure you can understand that personalized items cannot be accepted as returns since we aren't able to resell those items.  We did check the sizing listed on our website to the sizing the manufacturer provides and it does match.  We are going to go ahead and credit you in full for your order though.  Thank you for your understanding.
  

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 oxford shirts (1 white, 1 blue) from Greek Gear a with fraternity crest on the pocket. The shirts arrived 'stuffed' in a UPS mailer. I shook the contents of the mailer to the bottom of the bag and proceeded to cut the bag open with scissors. (the mailer had no tear strip.) Then, lo and behold, the next snip was a bit more resistant than the previous and I realized that I had put a small snip in the white shirt. I discovered that the white shirt had blended in with the color of the predominantly white mailer and the shirts themselves were neither folded nor wrapped to protect them. Greek Gear, at first, offered 20% off my next order, and then 30% off. This is from a company that has been in business for 24 years and, to date, has not figured out its packaging problems and claims to be A+ rated by the Better Business Bureau when the BBB rates them as 1.2 stars!! My request for a replacement of the white shirt is quite reasonable for hi-lighting Greek Gear's packaging and customer relations problems to them which would otherwise have cost them hundreds, if not thousands, of dollars for professional advice to correct.

  

  Business Response

  Date: 07/13/2023

  This order was shipped via UPS in a UPS provided mailer.  The shirts are folded and placed in the packaging, but items may shift in transit.  In addition, when receiving a package with clothing a scissors should not be used to open a mailer.  We have offered a 30% discount on a new item to replace the item that was damaged by the customer.

  Customer Answer

  Date: 07/14/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: The shirts were absolutely NOT FOLDED! As I stated in my original complaint, they were STUFFED into the plastic mailer so as to be partially wrapped around  each other. With the improvement of adhesives and plastics , over the years, today it is almost impossible to open a mailer at the sealed flap without scissors, if there is no tear strip provided, which this mailer did not have. Had the shirts been FOLDED, they would have stayed at the bottom of the mailer as I snipped the top of the mailer with the scissors. In addition to the thoughtless stuffing of the shirts into the mailer, Greek Gear's dismissive attitude and its non-existent customer service program is astounding! To compensate a customer who has had a terrible service experience with more terrible experience at an increased cost just defies imagination!!
  
  
  
  Sincerely,
  
  
  
  *********** ********

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sorority paddle from this business and was impressed with the advertising. As a result, I placed my order on ******** and was told the processing takes 2-3 weeks. I have attempted to call, email, and direct message the business on Instagram during normal business hours in regards to an updated status on my order. I have not received a message however, they are very active on social media. My order number is *******.

  

  Business Response

  Date: 05/10/2023

  Good Morning,

  The customer contacted us on 4/24 about the status of the order.  We responded with an update on the order.  The customer then replied on 4/28 and asked to cancel the order.  The order was cancelled on 4/28 as requested. 
  

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Secours

• Initial Complaint

  Date:04/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my flip flops in the Order #******* . I need a size 10 flip flop shipped or I need you to refund the money for the flip flops. I contacted Greekgear and they act like they do not understand that my flip flop was not in the package for delivery . I am tired at Greekgear acting like do not understand my flip flop was not in my package for delivery. Just send me a size 10 flip flop or refund the money ,$31.97,for the flip flop

  

  Business Response

  Date: 04/05/2023

  Our shipping and tracking information shows that the flip flops were included in your package.  We are sorry they were lost in transit.  We credited you for the flip flops.  Thank you.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************